Tag Archives: landline texting

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5 Templates for Customer Service Business Texting Success

Customers respond well to business texting, and statistics show they prefer this method of communication above all others these days. When you combine that knowledge with the understanding that customer service does more to build brand trust and reputation than anything else, it makes sense to handle questions, complaints, order management, and follow-up through texts.

Before sharing the templates and examples of various essential customer service messages, these questions and answers can help you streamline and tailor your efforts to your specific consumer base.

Should you send written or image texts? Although MMS messages sent through Text My Main Number’s landline texting service can grab attention, send pictures with customer care messages only when needed for complete information. For example, you can send a scan of an order form or product picture. Keep emoji use to a minimum.

Does personalization matter? Yes. Address customer care texts to the individual so they know you are giving them pertinent information. Personalized service improves trust and reviews a lot. While an automatic response works for some questions, improve the outcome with a more hands-on approach from an actual customer service representative.

What about responses and follow-up? A large part of customer service involves answering questions and making sure the person is 100% satisfied with the outcome and entire process. Always ask for a response or feedback. Also, send a follow-up message a day or two later to make sure there is nothing else you can do to help

Business Texting Customer Service Examples

Although your customer care needs may diverge from these specific examples, they are representative of the types of things that most product or service-oriented businesses need.

1 – Order Confirmation and Shipping Info

This type of business texting usually makes use of an automated process that sends a personalized message to the buyer. It represents the absolute minimum that any shop or service professional should do so customer knows their order went through properly.

Hello (name). Thank you for your recent order. (Order number or product list). You can check on the status and shipping information at this link. If you have any questions, please reply and we will get back to as soon as possible.

When the order is shipped, send a similar text message with the tracking number and name of the carrier service. Consumers feel much more confident if they know when they will get what they spend money on. Confidence leads to brand trust.

2 – Automated Response to Queries

A large part of customer care involves answering questions and giving more information as quickly as possible. However, you cannot have someone sitting in the office handling all business texting tasks as soon as they come in. Customers would love this, but the next best thing is an automated message that lets them know you received their text and will get back to them shortly. At least they will know their question did not disappear.

Thanks for your recent message. We wanted to let you know we have received it and our customer care team will get back to you within twenty-four hours. (Provide alternate contact information.)

Although text messaging is the preferred method of communication these days, including a toll-free number or link to a secure website form can give customers another option.

3 – Request for Feedback and Reviews

While customer service focuses primarily on helping an individual with their needs or issues, your company should focus on improving the entire start-to-finish process for everyone. Boost your care capabilities by asking for reviews on products, services, and interactions with the company itself. Feedback provides important data that you can use to make everything better.

Greetings (name). A week has passed since your last order/contact, and we’d love to know how you feel about your purchase/experience. Please take one minute to leave a review, reply to this message, or fill out this quick questionnaire so we can serve you better in the future.

These automated messages should have tailor-made specifics appropriate for the individual’s interaction with your company. In other words, do not actually send “order/contact” in business texting. Choose the appropriate words for each text.

4 – Follow-Up Responses to Complaints and Bad Experiences

All customers or clients will contact you directly if they have a complaint or poor review about your company. They may post it on an online review site, e-commerce platform, or social media. It is important to understand that negative attention will not disappear, so ignoring it is not the best option for your customer service efforts. If the individual has opted into business texting contact, send them a message while also offering a public response directly to their complaint.

Hello (name). We recently noticed that you shared dissatisfaction with the product/service you received from Company Name. How can we solve this problem and make your experience better? I can offer (refund, answers, etc.) if you get in touch. (Contact information)

Positive customer service involves giving people what they want. If they already believe you failed to do that, it takes something extra to turn their impression around. Business texting allows immediate and personal contact that shows you care about their satisfaction.

5 – Rewarding Loyalty

Even if a customer or client has a wonderful experience with your brand, they may not become a lifelong fan if you do not follow up with them and reward their loyalty. These efforts are part of ongoing customer care that clearly shows you value them for more than their money. Business texting offers a variety of easy ways to communicate regularly, and people love to get texts that give them something valuable. The two main ways to reward loyalty and thus improve overall service include organized reward programs and special offers for specific consumer segments.

Congratulations (name)! You have reached your first reward in our Brand customer loyalty program. That entitles you to one free (product) with your next purchase. Just input this code when you check out online.

Personalize the reward to make sure customers and clients get something they actually value. Someone who buys a fifty-pound bag of birdseed every month from your pet shop will have no use for a free dog toy. A free $5 gift card means nothing if you sell diamond jewelry worth thousands of dollars.

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Five Ways Elementary Schools can Benefit from SMS Software

Parents want transparency and clear communication with their child’s schools at all times. And landline texting delivers that open two-way communication. From school alerts to scheduling parent-teacher night, many administrators within elementary schools have taken the jump and integrate business texting into their operations. 

While the idea may seem foreign, the same schools have experienced an influx of positive feedback. If you’re interested, read down below how schools can make the most out of business texting. 

Reasons to Implement Business Texting

Texting, in many ways, is the main mode of communication in our modern times. 81% of Americans text daily. Besides this, on a national scale, people send 6 billion texts back and forth every day. But how does this benefit you as an educational institution? 

For one, this makes communicating with parents more efficient. You have higher confidence that parents will read your notifications and alerts. Secondly, this makes communication efforts easier. You don’t have to wait until you’re at a computer to draft a formal email to parents or go through the hassle of collecting emails. 

Besides, business texting provides much more benefits than using a personal cell number. For teachers, this allows them to:

  • Keep personal numbers private

Enabling landline texting with your school’s number will allow educators to use their phones without their personal numbers being accessible to parents. Teachers can conveniently send alerts, reminders and share information without compromising their private number. 

  • Liability 

The system will store all messages on one central software. This holds everyone accountable and makes messages accessible to administrators as well. 

How Schools can Utilize Landline Texting

When you sign up with Text My Main Number, you’ll have a variety of ways to connect with parents. Here are some ways you can use landline texting below: 

  • Mass Emergency Text System

Parents want to know about the safety of their children at all times. If an incident has happened near or within the school, you can send a quick message to parents, ensuring them of their child’s safety. These updates will help put parents at ease. 

Additionally, in emergencies, you may need to connect with other educators and administrators in the school. Signing up with Text My Main Number gives you access to sending mass text messages or individual texts. These options make it easier for you to communicate with parents or staff. Overall, landline texting in dire situations helps strengthen the communication efforts between all parties 

Example: EMERGENCY ALERT –

currently a recent fire broke out in a nearby building. The fire department is present, and all students have been instructed to remain where they are. 

  • Meeting Reminders

Teachers can use landline texting to remind parents of upcoming events or interviews. For example, you can send out a mass text message reminding everyone to attend their parent-teacher interview time or send out individual messages depending on your class size. 

How could this be better than sending an email? Across the board, SMS open rates are much higher than email open rates. On average, people open up 98% of their text messages while open rates for emails remain at just 20%. This is a staggering and notable difference that should prompt educators to switch to landline texting for reminders. 

Example:

“Hi Mr/Mrs. Brown. Please arrive 5 minutes before our parent – teach night interview tomorrow at 6 p.m. Thank you!”

  • Auto-reply

In some cases, parents may directly message the landline number to reach you. You can set up an auto-response to inform them of when you’ll be available in the office or what specific times they can call your number as well. This saves the time necessary to respond individually to parents. 

Example:

“Hi there, thank you for your message. I am currently on leave for 1 week. Once I return, I will schedule a phone call with you at your earliest convenience.” 

  • Parent Surveys

Engaging with parents and listening to their feedback will likely strengthen your job as an educator. The best way to understand their concerns or where they would like to see improvements made is by setting up a survey for parents to fill out. 

At Text My Main Number, we offer survey text messages as a part of our services. This way, with a simple touch of a button, parents can express their thoughts and share their opinions. To parents, it shows how caring you are as an educator. 
 
Alternatively, you can create a specific group chat meant for parents to freely ask any questions they might have. For example, parents may ask questions about school trips or the additional textbooks they need to purchase. Whenever you have the time, you can address these questions in the chat. 

  • Send out Helpful Resources

In a case where parents need more educational resources for their children, you can always send out helpful sources for parents to explore. You can send a direct link or a shared file that parents can use for future reference. If any parents have a specific question, you can also individually respond to them through your school’s number. 

If you’ve ever wondered how you can improve teacher-parent communications, the solution is landline texting. Read our article to understand how elementary schools can implement and strengthen their communication efforts with SMS services. 

Example:

Parent –

“Hi there. Lucy still struggles with her fractions. Are there any resources I can use to help strengthen her math skills?”

Teacher –

“Hi Mrs. Brown, yes please have a look at the online tutorial videos created by the authors of our math textbook. You can find it here: www.math.com.” 

How Parents can Sign-Up for Your School’s SMS Service

We understand that not everyone is tech-savvy. However, parents can easily sign up to be a part of landline texting if they choose to. Depending on how you set up your business number, parents can either: 

  • Text a keyword to the business number. This activates their ‘subscription’ to your landline texts. 
  • Sign up on your school website. 
  • Fill out a form online or in-person with their name and number. 

After that, parents will receive any alerts and messages you send. Additionally, they can begin messaging you at that number. 

Landline Texting Tips For Educators

  • Keep it short

Save long conversations for phone calls and meetings. Like any text, messages are most effective and easy to read when it’s concise. 

  • Set boundaries

Parents might feel the urge to contact you on a daily. You can resolve this issue by setting up an auto-response and clarify the need to communicate during school hours. 

  • Be clear

To avoid continuous back and forth questions, make sure to keep your messages clear. With Text My Main number, you can also send out message templates so that you’ll only have to write a specific question once. 

The Next Steps

If you’re even slightly interested, we encourage you to reach out to Text My Main Number at 1.800.797.3167 or email us info@textmymainnumber.com. We have exceptional customer support that will walk you through any questions and concerns you may have as an educator. 

Alternatively, you can give it a try at our 14-day trial to see if Text My Main Number is the right fit for your school system. 

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Business Texting vs Email Texting 2021

Presently, many businesses and organizations has adopted email messaging as their primary mode of communication. This adoption has been there for some years now, and it’s mostly for professional reasons. However, we cannot underestimate the impact and effectiveness of texts in our daily lives and business. The influence of business texting and land texting on customer relationship encourages the need for incorporating it as part of the communication strategy in small and large companies. However, some people have seen it as a challenge due to the efficiency and record-keeping ability of email messaging, making it an easy and quick strategy for communication. Regardless of which category you fall under, the main point would be to have easy access to information and fast communication with your customers or team members. The purpose of this article is to give you some merits and demerits on implementing business texting as part of an established communication strategy for your business.

Are you sitting on the fence about choosing a business text strategy or continuing with email communication.? In that case, you should stick around this article. I promise you will gain clarity on this issue as we proceed in this article.

Merits Of Business Text Messaging Over Emails

Access Everywhere

Sending business texts or communicating with customers via text messages will not require having internet access or Wi-Fi. It is mainly accessible anywhere in any part of the world. This is unlike an email connection where you need to be hooked up to the internet via Wi-Fi or through mobile data before getting information across to anybody. If you cannot access the internet, it becomes a problem for you to pass information.

Interaction

Business texting is best for customer interaction. The truth is, some customers prefer using texts as a communication medium. It is easier for them to pick up thier phone and send you a text regarding a product or service than hooking up to the internet and sending an email. By sending a text, a customer can interact with you whenever it is convenient for them.

No Spam

We all know that important emails can get lost in your spam folder sometimes. This cannot happen with a business text because it comes directly to the Mobile phone, and the user instantly sees it. Sometimes the emails are left unread, it occurs when you send a text also, but the rates are higher in emails. Some emails also have low response and open rates when compared to texts.

Most people will reply a text immediately in the first 90 seconds of reading it. Considering this fact, it is clear that text messaging has the best engagement rates. This engagement rate is essential and has led to companies incorporating business texting as part of Thier communication strategy.

Real-Time Communication

Using business texts gives you a real-time communication feeling. It creates a real-life communication environment where customers can call for your help and get solutions instantly. This is likely to create a better customer experience. Thanks to B2C texting service, customer service reps can communicate with customers efficiently and professionally.

Personalization

Do you know you can build up customer experience and customer loyalty by sending them timely text messages with relevant information? Business texting makes this possible and easy for you. You can even send them personalized messages on their birthday and build trust, loyalty, and empathy with them.

Synchronization

It’s an easy process to synchronize and archive all communication exchanges with CRMs. You can see all communications residing in one place.

Demerits Of Business Texts Over Emails

You must have enjoyed reading about the merits of business texting over emails, but here are some of its downsides.

Brief Texts

When using business text, your texts must be brief because your customers won’t fancy reading long text messages. So you have to keep the texts short, precise, and straight to the point. You cannot give an in-depth conversation or customer service assistance over text. The email remains the best place for a lengthy customer service conversation, especially when the customer is dissatisfied with the service.

It could be un- pleasant

Believe it or not, some customers get irritated when they see too much business text from you on their phone. As a business owner, when you send too many marketing texts, in conjunction with the notifications that always pops up on mobile phones, the customer can get frustrated and demand to be removed from the texting and communication list. To avoid this, using a text should be when communicating a message with a value and a purpose to the customer. If the text helps the customer solve a problem or gives them a piece of vital information, they are most likely to not opt out of receiving them.

Costs

Using a business text for marketing purposes and general communication in your business will require a lot of money. It does not cost only on your part. If your customer does not have a plan that allows them to receive unlimited texts, it will cost them some money too.

Misinterpretation

Even though business text messaging has improved over the years, sometimes, when you convey your message with a text, you are at risk of being misunderstood or misinterpreted. If you feel that your receiver might misunderstand the point of your message, you should use a medium that allows you to explain yourself perfectly. You can revert to using an email to enable you to elaborate perfectly or even placing a phone call.

Just like land texting, business texting has become more prevalent in our world today, which is why it has more advantages than disadvantages. With a business text, you can reach your audience immediately with any information you want in Real-Time. As a business owner, customers will appreciate a business text because they receive texts every day. If you’re going to stay relevant and keep evolving with your desired customer base, then you should implement texting services for your business. With business texting, your customers can engage with you in a way they prefer and the way they are accustomed to.

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How Educational Content Works for Landline Texting Across Industries

Adopting landline texting services in your business is all about engaging customers and clients and making more sales, right? Ultimately, the communication methods you choose influence marketing success. You cannot simply send out ads, however, if you want to use business texting practices most effectively. Snagging consumer interest depends largely on providing value. Educational content goes far when it comes to convincing people your company is worth their time and money.

It does not matter what industry or niche your business serves. You can create educational content for any type of service or product in order to engage customers more fully. Explore these options for effective non-promotional content so you can incorporate them into an overall business texting strategy that gets you the results you need.

Why Consumer Education Matters

Statistically speaking, educating your target consumer base matters because it greatly increases the chance that they will make a purchase from you. A Conductor survey showed a 131% increase in sales after people read or heard educational content. That’s the type of boost that any company needs. The numbers do not lie, but it is important to understand the reason why this works.

What do people want from companies? Yes, they want a high-quality product or service most of all. They know they get this from a brand that stands for excellence and expertise within an industry. When you send out a business text with quality information, you send a strong message to your audience. You care about what they care about and have what it takes to provide value to them. Your company stands ready to solve their problems.

Try These Educational Content Ideas in Your Landline Texting Plan

The decision to use landline texting for your business indicates your intelligent approach to marketing, customer service, and growth. How do you use educational content to improve interest and engagement in the people that receive these texts? These examples cover a wide range of industries and niches, but you can tweak the details for the unique needs of your targeted consumer group.

Send a Quick Daily Tip Focused on the Product or Service

Instead of saying, “Our widget will solve all your problems!” text people quick bites of information about what they can do to solve a particular problem. The information should help independent of any purchases or contracts. It makes sense to upsell or cross-sell in conjunction with some of these tips, however.

  • DIY tips for skin care from a cosmetics company.
  • Seasonal lawn care tips from a landscaping business.
  • Smart money tip from a debt consolidation firm.

Link to and Educational Blog Post or Video

Share more in-depth education that teaches your audience how to do something new or gives multiple ideas about how they can improve things for themselves. The text you send should include a quick greeting, one sentence revealing the value, and a clickable link.

  • Top ten tips for a clutter-free home from a maid service.
  • How to take the cutest pictures of your pup from a dog costume shop.
  • Why a project management app helps improve results from the IT firm.

Segmented Text Series – Mini Courses and More

When you use Text My Main Number for all your landline texting needs, you get the power of scheduled texting campaigns for separate groups in your audience. Use this type of segmentation and set up power to create mini courses or text series with more in-depth educational content. This could include either individual messages or links to written or video content. While you should remind the recipients of your brand throughout, do not hammer them over the head with ads or calls to action.

  • Dress for your body type course from a clothing boutique.
  • Step-by-step organizational tips for launching a new business from a marketing firm.
  • Study guide for the SATs from a tutoring company.

Educational Content Rounds Out a Text-based Marketing Strategy

The power of valuable information proves its worth again and again. It makes logical sense even if you do not look at the statistics surrounding non-promotional content. Of course, consumers want to know the brand they give their money to knows what they are talking about. They will value your company much more when they know you value them.

Your business texting strategy should involve multiple types of communication for maximum effect. You cannot give away all your secrets or teach people to do everything effectively for themselves. They won’t hire you or buy your products then. You also cannot push your offers at them like a flea market vendor waving bright signs and shouting about their low prices.

Balance a friendly, personal approach with occasional marketing, calls to action that encourage responses, and educational content that helps them become better consumers. People are very sensitive to advertising, and too much will backfire in many cases. Add value to their lives instead of chasing value for yourself. All of these things work together to create a positive reputation in whatever industry or niche you represent. Better still, valuable texts make it much less likely your audience will unsubscribe.

Landline texting presents a wealth of opportunities for businesses like yours to thrive in an increasingly digital landscape. As more people than ever before use their phones as the primary shopping, searching, and communication device, business texting takes precedence over almost any other type of growth-focused action.

It takes a lot more to engage consumers than announcing sales or special discounts, asking for feedback on products and services, and answering customer care questions. Consumers want engagement and high-value content from the brands they spend their money on. These tips for multiple industries help you educate in a productive way that ultimately leads toward improved reputation and profits.

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How to Use Business Texting to Get the Responses You Want

Every successful company listens to what their target audience says and tweaks their product and service offers to align with what they want and value. Landline texting offers the perfect opportunity to get attention, keep it, and get the responses you need to create a plan for growth and profit. Focusing on numbers is an outdated idea. Today, successful firms focus on relationship building. There is no better way to do that than using business texting for quick, convenient, and simple communication.

These tips for every business text message will help you gather important data straight from your customer base while improving brand loyalty at the same time.

Convenient Landline Texting Tips for Maximum Responses

Before you learn about the specifics of bidirectional SMS communication, understand the basic rules of engaging the person on the other end of the text. Make every text you send easy, attractive, social, and timely.

Easy – Make it easy for the person to respond with in-text links, survey buttons, and reply instructions that are simple to follow.

  • Click on this link to fill out a quick survey.
  • Respond with a ‘Yes’ or ‘No’ to tell us if you liked XYZ product.

Attractive – Demonstrate obvious benefits and value to the person if they send a response.

  • Share your opinion for a chance to win a gift card.
  • Reply now to be a part of our new product development process.

Social – Use personal information or targeted approaches that give them direct value.

  • Is XYZ product fulfilling all your needs?
  • We noticed you left a few items in your cart. Do you have any questions before you buy?

Timely – Create a sense of urgency that elevates their reply to something important right now.

  • We would love to get your opinion before our next product launch.
  • The survey deadline is next Monday. Fill it out now for a special offer.

Send Personal Business Texting to Every Individual

No, you are not going to employee a person who sits by the phone all day and messages each customer or client individually. With the power of TMMN landline texting, you do not even need a dedicated company cell phone plan. The convenient dashboard lets you control a collection of personalized messages for different segments of your subscriber base.

Segmentation of your audience matters. People need to get content of value to them pacifically. They need to feel like you know them if you want them to respond in the best way possible. No one will message you back based on a text-based advertisement.

Business Texting at the Right Time Helps

All statistics show that more people use their smartphones for personal reasons at work than ever before, it is not the best time to do business texting activities. For consumer-focused companies, early evening after the traditional dinner hour is when you will find the most people using their phones. When you send an informational, special offer, or brand building text between 5 PM and 9 PM, you have a much higher chance of getting a quick response.

Since texts hang around until the person reads them, why does it matter when you send the message? It comes down to recipient psychology. People like responding to text messages quickly unless they are annoying or low value. This holds true for both personal communication and interaction with businesses. If they get a text from you when they are actively using their phone, there are more likely to fill out your survey, answer your questions, or send their opinion.

Show Them You Want to Engage With Them

Consumers have a reasonable amount of doubt when it comes to dealing with nameless, faceless companies. Many do not believe that anyone truly wants to know what they have to say. With the power of landline texting and the ability to respond quickly to their messages, you can prove otherwise. Show people who do respond that you value the time and effort it took for them to do so by following up immediately and thinking.

You get more responses when you engage in a conversation to some degree. Business-focused landline texting is not about chatting with every customer or client. Instead, it focuses on mutual respect and understanding that provides value to both parties.

  • Express gratitude for the response.
  • Follow up with a question or comment pacifically about their response.
  • Avoid meaningless “I’ll pass this information on” comments.

Tell Them to Call or Message Easily With Landline Texting

This recommendation for getting responses with business texting seems so simple, but companies forget it all the time. If you do not ask for what you want, the chance of receiving it decreases considerably. Do this not only on your website but also on many of the texts you send.

Since you have limited character space in a text message and do not want to overwhelm people with giant blocks of content, do not ask for a response every time. Also, this will create a messaging headache for the employee who handles incoming communication.

Examples of landline texting invitations include:

  • Ask a specific question to gather data.
  • Include a survey with quality questions like TMMN helps you design.
  • Tell them their feedback is always welcome.

Text My Main Number provides a host of landline texting features that allow you to create the most memorable and actionable messages for your target audience. It goes far beyond welcome texts and sale announcements. In order to understand consumer interests, gathering feedback is one of the most powerful things you can do. A quality business texting service integrate seamlessly with your landline equipment so you do not have to stretch your budget or introduce additional complexity to your company’s tech.

Companies need a lot more than sales data to determine best practices and improve everything from customer service to investment plans for the brand. With business texting capabilities, you get the responses you need to succeed. TMMN provides a comprehensive list of options that allow you to manage your communication in the best way possible. Explore the options, affordable pricing packages, and sign up today to better serve your customers and clients.

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Why Landline Texting Makes Sense for Mom-and-Pop Shops

The idea of a mom-and-pop shop in today’s modern world seems quaint, but these family-owned businesses rely on technology like landline texting as much as other small businesses and large corporations. In fact, they may need it more because they lack the resources to compete on a larger platform. Retail shops with a single location, non-chain restaurants, and tiny boutiques can level the playing field on a local level with business texting for marketing, everyday operations, and customer service.

What Is a Mom-and-Pop Shop?

It does not matter if the small business is owned and operated by a couple to get this designation. The colloquialism mom-and-pop shop refers to family-owned businesses. They usually have one location only, employ a limited number of workers, and serve a specific community instead of a wider audience. In many cases, the employees are family members, too.

Although many have suffered during the Covid-19 pandemic, and more have closed their doors, the popularity of small, local businesses has actually grown according to most metrics. People in especially the younger generations are interested in supporting small and medium-sized businesses run by their friends and neighbors.

Younger Markets Love Business Texting

Everyone texts these days from the kid next door to grannies in retirement communities. Consumer surveys clearly indicate an overwhelming desire to get texts from businesses. A full 58% think business texting is the best way to get information. In younger demographics, the numbers skyrocket. Generation X, which includes people in their 20s who have disposable income to spend on their own behalf, states that they want texts from companies at an amazing 76% of people surveyed.

Combine a growing interest in mom-and-pop, local businesses and a focus on text communication, and small, family-owned companies have the perfect recipe for growth.

How to Use Landline Texting to Survive and Thrive

Consumers want business texts. Interest in mom-and-pop shops is increasing. Multiple threats and challenges still exist for family-owned firms without the capital to launch a massive marketing campaign. Text My Main Number offers solutions in the form of affordable, convenient, and effective landline texting services.

Making use of this unique technology is one thing, knowing how to connect to your audience effectively is another.

Landline Texting Helps You Compete in a Digital World

Your mom-and-pop business’s curb appeal still matters, especially if you have a choice location in a walkable town. The signs outside and the display in your window let passersby know what you have to offer. Foot traffic, however, is no way to ensure the success of your family-owned company for very long. This is especially true during the Covid-related restrictions.

People search for local businesses online, and a full 72% of consumers end up stopping in at a store in a five-mile radius. Getting initial attention may rely on local SEO and other marketing efforts, but creating repeat visitors relies on communication. Landline texting that provides value to the people who found your business online goes a long way toward keeping their attention and establishing trust.

The moment you have their contact information and permission to send business texts, you have the power to keep them from searching for alternatives.

Create a Community Feel With Business Texting

Why do people want to buy things from mom-and-pop shops? Consumer trends turn away from big corporations these days, and many want to support neighbors in their community. Even though business texting may seem like the least personal communication style possible, it actually provides an amazing opportunity to build community focused on your success.

What kinds of things can you share with your customers to build a sense of community? The most important thing to remember is to avoid marketing to them was every message. You aren’t a barker at a fair calling out for attention. Instead, you should develop a friendly get professional relationship with people interested in your products or services.

  • Share local news and events of interest.
  • Recommend other non-competing businesses in the area.
  • Tell recipients about how you give back to the community.
  • Tell the story of your mom-and-pop shop.

Have a Conversation With Your Customers

Text messages are quite short, so the above suggestions will happen on a limited basis. Go for impact instead of explanations. Most of all, use landline texting services to create a conversation with your customers or clients. The Text My Main Number features like friendly emojis, group contact management, chat, and survey texting help with these efforts.

What kinds of things should you ask your customers through landline texting to improve your business?

  • What is your favorite product or service that we offer?
  • What do you wish we offered but don’t?
  • How can we make our customer service process better?
  • What is your favorite local event or community project?
  • Would you recommend us to your neighbors? Why or why not?

The power of business texting allows you to send quick questions that get responses more often than not. People want to give their money to high-quality, reputable mom-and-pop shops that help their neighborhood succeed. When you show your intention to provide what they want, they are more likely to give you their business.

Think Long-term Strategies With Short-term Results

One of the most beneficial characteristics of landline texting is its immediacy. You send a text and no right away if it reached its target and if they received it in a positive way. Asking for responses makes its efficacy even easier to track. You can do this as simply as asking a question or inserting a quick yes/no poll in one of the texts.

These immediate answers help you plan how to market the mom-and-pop shop for the long-term, too. Family-owned brick-and-mortar businesses do not have the power to conduct extensive market research or product testing. Instead, you need to rely on direct feedback from the local audience to know what you should do next to keep their interest.

Text My Main Number provides an amazing opportunity for engagement and growth of even the smallest mom-and-pop shop focused on community business. Landline texting offers an affordable way to give consumers what they want and get the type of powerful results you need to succeed in these difficult times.

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Top 5 Ways Landline Texting Boosts Customer Satisfaction

No matter what type of business you operate, landline texting gives you a new and effective way to reach customers and clients easily. SMS marketing campaigns top the list when it comes to reaching modern audiences. One of the biggest benefits of business texting from your landline or VoIP number involves boosting customer service and satisfaction across the board. Consumer satisfaction levels do more to improve your bottom line than many other controllable factors.

Transparent and targeted communication is one of the most powerful tools in your customer care arsenal. How your business accomplishes this makes a huge difference in company reputation, revenue, and overall success. These five ways that landline texting boosts customer satisfaction should convince you to look closer at the services provided by TextMyNumber.com.

1 – Consumers Want Business Text Messages

Smart phones have become the number one tool for communication today. They also rank high for accessing the Internet, researching service providers, and shopping at e-commerce sites. If your business wants to improve customer satisfaction, you know how important it is to reach them where they are. According to a recent research study, 85% of consumers prefer texts instead of phone calls or email.

Customer satisfaction includes tailoring your business practices to meet the target audience’s needs. Whether you offer home redecorating services, legal advice, or pet toys, your reputation depends on how well you give your consumer base what they want. They want texts, and landline texting services helps you keep them satisfied. Best of all, it does so without the need to pay for multiple mobile plans or external messaging services.

2 – Speed Matters When it Comes to Information

Although you can use landline texting for marketing messages, special offers, and brand-building information, it really shines when it comes to responses and updates. After someone becomes a customer or client, they need clear and quick communication to feel confident they will get what they paid for. Consumer expectations for replies to comments and answers to questions have gotten shorter and shorter as technology has sped up. The highest quality customer service depends on meeting and exceeding those expectations.

Text messages from a business texting account offer immediate information they can access anywhere on their phones. Also, if they are not available at the time, the text message will wait for them. You cannot get that type of convenience with phone calls.

3 – Customers Keep Your Brand in Mind

Excessive contact from a business can get annoying. However, customer satisfaction suffers most from paper junk mail and cold calling or marketing phone calls. Of course, you do not want to spam text messages either.

Business texting from your company’s landline or VoIP number promotes brand recognition and builds your reputation well. Customers and clients benefit from short, unobtrusive, detailed messages that include valuable information tailored to their needs or desires.

When customers keep your company in mind for all the right reasons, it naturally elevates your brand in their minds. Increased reputation leads to the creation of true fans who are happy to buy from you again and tell everyone they know about how much you satisfy your customers.

4 – Business Texting Feels More Personal

People use text messages for their own personal communication with friends and family more than any other method these days. The reasons behind this shift away from phone and email are many, but the casual and friendly feel of short texts top the list. Companies who want to improve their customer service can tap into this impression to form stronger and more positive connections.

Brand stories, company missions, and community involvement matter a lot to consumers in this ultra-connected world. Every message you send needs to convey all of this to them clearly and with emotion. Texting feels more personal and gives you the opportunity to target specific information to the individual. Even if your SMS content is sent in masses, the people receiving it will not see it as just another advertisement if constructed carefully.

5 – Text Messages Offer Both Proactive and Reactive Customer Care

Good customer service is about a lot more than answering questions or sending out shipment tracking information. From the moment a person first sees your marketing and is introduced to your brand, customer care matters. Every ad, interaction, and communiqué influences how they feel about your business and how likely they are to spend money on your products and services. Both proactive and reactive customer care matter, and business texting services can provide both easily.

The proactive side of improving satisfaction involves sending information your targeted consumers want and need. Landline texting does this in the best way possible. You can automate a message blast that include announcements about an upcoming sale or new product line launch. Other options include solutions for common problems or updates on a company growth or community projects.

The reactive side of customer care also gets a boost from text messages. Responding to questions, complaints, and compliments as quickly and unobtrusively as possible gives the best impression of your company overall. Customer care is a continuous process, and you need the right systems in place to deliver from start to finish.

All five of these benefits and more offer companies of all types the opportunity to improve their customer satisfaction efforts. From a business perspective, the convenience that comes with using an existing landline set up for texting makes sense. There is no need to juggle more tech systems or introduce extra expenses that cut into your profits and growth potential.

Landline texting offers so much more than convenience and affordable text and SMS messaging services to businesses. Texting in general has become the most common and appreciated form of communication in both personal and commercial situations. As consumers focus more on speed, convenience, and building relationships with the brands they choose, you need all the necessary tools to improve overall satisfaction levels. Business texting through a landline number helps.

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Are you making these 5 landline texting mistakes?

Landline texting is a great tool for business owners to connect directly with consumers and business associates, but some common mistakes can easily undermine all of those amazing communication efforts.

Poor professional communication practices also put your business at risk of losing money. According to a survey of 400 large companies, an average of $62.4 million were lost by each company each year due to inadequate communication to and between employees, according to the Society for Human Resource Management.

This means that investing in good communication tools early on can help you and your business save time and prevent losing money from unnecessary mistakes. Businesses around the world have turned to landline texting as a tool to improve communication and make it easier for employees to do their jobs.

What is landline texting?

Landline texting is a way to transform your business’s main phone line into a texting powerhouse. You can optimize your existing phone number to send text messages, alerts, confirmations, special offers, and more.

Many services claim to offer quality business texting services, but Text My Main Number is among the most experienced business texting service providers in the industry. Text My Main Number has helped professionals successfully implement landline texting to streamline workplace communication and optimize productivity.

Here are 5 common landline texting mistakes – and how to avoid them

1. A business texting service for entrepreneurs goes unused or under-used

With so much going on, it can be easy to forget to check your text messages or schedule promotional announcements. Each time you forget to return a message or send out a special offer message, you’re missing out on potentially valuable opportunities and new clients.

Luckily there are endless opportunities to use landline texting. Even using the service as a basic messaging tool between your business and clients is a valuable way to take advantage of landline texting technology. You can challenge yourself or your team to come up with new and creative ways to use landline texting, such as monthly discount codes, weekly reminders, or automatic thank you notes to great clients.

2. Careless mistakes in text messages make you and your company look unprofessional

Typos happen all the time, but these errors can be glaringly obvious in short messages. Before you hit send, be sure to proofread your own message for spelling, grammar, and content. If you’re not a confident writer, find someone on your team who may be able to help.

Although it may seem like a small detail, mistakes and typos in professional communication can lead customers to lose trust in your brand and doubt its credibility. It’s always best to take the time to check over your messages and look up any information you’re not completely sure about before sending the message.

3. Landline texting response times aren’t fast enough

If you’re going to offer landline texting as an option to get in touch with you or your team, you need to be able to consistently monitor and respond to messages in a timely fashion.

According to Google research, waiting more than 20 minutes to reply to a text message is viewed as rude by many people. Even if you’re not trying to ignore a person, not remembering to respond to a text message could do more damage your brand’s image and reputation than you think.

With Text My Main Number, users can set up automatic responses for times when you are not by the phone.

Here’s an example of an automatic response you can use to keep your response times fast:

Hello,

Thanks for reaching out. A member of our team will be able to assist you soon. If you do not receive a response in 24 hours, feel free to call our main phone number or send us an email. As always, you can connect with us on social media or visit our website for more information.

We look forward to speaking with you soon!

4. Managers don’t have text message templates saved and easy to access to help automate landline texting

A solid backlog of text message templates can save you lots of time and effort when it comes to sending and responding to messages each day. Template messages also help ensure that all of the messages your team sends out meets your brand’s style and quality guidelines, so customers will have a clear understanding of your company’s identity.

A business texting service for entrepreneurs makes it possible to write and save text messages ahead of time so you’re not rewriting the same message over and over again. However, many entrepreneurs fail to take advantage of this feature, creating more repetitive work for themselves.

Think about what questions you and your team are frequently asked to begin building a library of prewritten templates. By having these easy answers prepared, you’ll already be saving yourself time well into the future.

5. A business texting service for entrepreneurs doesn’t get used to boost your web presence

Even if you don’t run an online-based business, you should at least have a website to help people discover and learn more about you and your company. Landline texting is a great way to drive traffic to your business’s website to help improve its search ranking and leave a professional impression on clients.

This is particularly useful you new businesses who may not have had a long time to establish a web presence. By steadily directing people to your website, you can help grow awareness and attract new clients much faster than hoping they discover it on their own.

How to get started with landline texting

If you want to merge your business’s phone service with text messaging capabilities, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number.

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Hiring: 5 ways businesses use landline texting to grow their teams

Hiring employees can be difficult, but landline texting makes it easy to connect with qualified job candidates and get open positions filled fast.

Whether you’re a small business owner or the hiring manager for a large company, it’s important to connect with the right professionals to build a great team.

Landline texting is an amazing business solution to communicate with job candidates throughout the hiring process so you can move past talent scouting and get busy building a great company.

What is landline texting?

Traditional forms of communication are being replaced with better technology, but many businesses do not want to get a new phone number in order to communicate with customers via text.

Luckily, landline texting makes it possible to optimize your business’s existing phone number so it can send and receive text messages, photos, and documents quickly and securely.

Text My Main Number is an experienced business texting service provider that has helped professionals successfully implement landline texting to streamline workplace communication and optimize productivity.

Here are 5 ways hiring managers can use landline texting effectively

1. Use landline texting to confirm that you received applications and documents

Hiring employees requires a lot of routine back-and-forth communication that can easily eat up hours of your day. Plus, if you are working with multiple applicants, you’ll have to keep several email address or phone numbers straight. This can make even sending out messages to confirm you receive an application rather time consuming.

With landline texting, you can simply send the prospective employee a quick text message to their mobile device to confirm you received their application materials, and to let them know when they can expect to hear anything further from you. This eliminates any confusion on their end about following up, and allows them to have an easy way to contact you if they have any questions.

Here’s an example text message you can send to applicants:

Hi Frank,

Thank you for applying to our general manager position. We have received your application packet and will begin reviewing it soon. You can expect a message from a member of our team by the end of the week. Please call or text this number if you have any questions.

Looking forward to getting to know you!

2. A business texting service for hiring managers makes it easy to set up interviews via text

Once you’re ready to move forward and bring an applicant in for an interview, you’ll have to work out quite a few logistics. It may make sense to email over the details, but if the applicant is driving to your business or commuting a far distance, they likely won’t have easy access to their emails.

Text messages allow people to access information quickly, so your interview details and parking directions won’t get buried in their inbox and your interview can get going on time.

Your colleagues can also review interview details and get ready to meet the job applicant ahead of time. With qualified workers in short supply, it’s important that you and your company presents itself competently and professionally in order to attract the top talent.

3. Keep your entire team in the loop about prospective hires

Landline texting allows multiple users to make accounts and access messages sent to your business’s main phone number. If your boss or business partner want to check in on how the hiring process is going, they can simply look at the messages between you and the job candidates.

With landline texting, you can cut down the time you would usually spend in meetings going over the basic details of job applicants while making sure everyone has access to the same information. Members of your team will also see how they can reach out to applicants for future discussions, but the applicants will not get access to each team members’ direct line unless it’s given to them.

4. Quickly negotiate salary and benefits with landline texting

Jobs sometimes require multiple rounds of negotiations to come to an agreement on pay and benefits. Texting is an easy way to cut down on some of the back-and-forth and get right to the point. If the candidate wants to negotiate a better salary or benefits, they can text the request to your team. Everyone will be able to review the message, discuss it, and craft a response.

Although texting may not feel like a very formal way to communicate professionally, more and more people are embracing texting as a part of modern business practices. The majority of American adults own cell phones and most use those phones to send and receive text messages. Plus, an increasing amount of people are beginning to prefer communicating via text instead of phone call, according to the Pew Research Center.

5. Send a thank you text after interviewing a promising candidate

Leave your most promising candidates with a great impression of you and your team by sending a thoughtful thank you message after their interview. You can also text them any follow up questions or invite them back to meet more members of your team.

Texting helps job candidates know that your workplace is keeping up with consumer demands and values clear, direct communication. Motivated applicants will enjoy having the freedom to text you and your team, so they’ll feel more comfortable collaborating as soon as they start on their first day of work.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss how landline texting can benefit you and your business.

Visit our website to learn more about Text My Main Number.

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5 ways to use landline texting for your growing Ecommerce store

Ecommerce is a booming industry, but many Ecommerce business owners struggle to make a connection with clients who they only interact with online. Landline texting is one way Ecommerce sites can connect with consumers and make their brand stand out among the many others.

In 2021 alone, there will be an estimated 2.14 billion buyers around the world, accounting for more than 18% of retail sales, meaning that Ecommerce businesses have the opportunity to tap into a huge pool of consumers, according to industry reports.

Ecommerce companies will need to continue looking for ways to outshine the competition and capture the attention of consumers who have an overwhelming number of options at their fingertips.

Landline texting is one way Ecommerce companies can set themselves apart from their competition and provide unforgettable customer service in an global marketplace.

What is landline texting?

Traditional landline phones cannot send or receive text messages, but landline texting providers help companies optimize their business’s phone number so it can keep up in the modern workplace.

Text My Main Number is an experienced business texting service provider that has helped professionals across many industries successfully implement landline texting to streamline workplace communication and optimize productivity.

Landline texting is an affordable and intuitive business communication tool that makes professional communication direct and fast. Text My Main Number clients get access to an intuitive messaging dashboard, which allows them to review and send messages from their computers or mobile devices.

Here are 5 ways landline texting can help your Ecommerce store remain competitive

1. Use a business texting service for Ecommerce stores to send out special offers for products and services

People love a good deal. However, many emails and special offers go unnoticed unless a customer remembers to visit your site or routinely checks his or her email.

If you want to make sure your promotion or special offer is successful, send out a text with an offer code to your contact list. People can see the code on their mobile devices and use it to make a purchase.

While your customers are saving money, you’ll also be saving money you would traditionally spend on flashy marketing campaigns and advertising to promote the same special offer.

2. Landline texting keeps your customers in the loop with shipping and delivery updates

Ecommerce professionals need to be able to provide goods and services without working with people face-to-face. That means that customers will likely order something from you and expect it to get delivered in a timely fashion.

You can keep your customers happy and informed by sending out automatic shipping and delivery updates as their delivery is on the way. They can make plans to receive their package and not worry if it was lost or damaged during transit.

Here’s an example message you can send customers :

Hi Lucy,

Thank you so much for your order. Your package has shipped and is scheduled for delivery in 3-5 business days. Please reach out to our team at this number if you have any questions.

Thank you again!

3. A business texting service for Ecommerce stores makes it easy to get in touch with customer support

Since you operate a company at a global scale, a lot can go wrong in the process of completing and delivering an order. It’s vital to offer responsive and helpful customer support as an Ecommerce business owner. If a customer has a bad experience, they can easily publish an online review that could potentially damage your company’s profits and reputation.

Make it as easy as possible to reach your business’s customer support team with landline texting. Instead of scouring your website for an email address or contact form, your customers can simply text their question to your main phone number to receive assistance.

Even if you’re in different time zones, you can still promptly respond to any inquiry you receive by setting up automatic replies. Customers will understand that your team received their messages, and you can answer their questions when you’re back in the office.

4. Use landline texting to announce new products and link to your website to boost sales

Expanding your Ecommerce store is exciting, but you need to be sure that people will see what great additions you have to offer. Returning customers will likely be more willing to order from you again if they had a good experience the first time. That’s why loyalty programs are so popular.

Once customers get to know and trust your brand, you can make special discounts and new product announcements available via text message. You can make customers feel even more special by personalizing the messages with their name.

Group text messages make it easy to quickly get the word out to your contacts without needing to spend extra money on email marketing campaigns or advertisements.

5. Attract more customers with a U.S. phone number that’s equipped for landline texting

If your company is based in another country, U.S. customers may hesitate to reach out to you due to hefty long distance charges. A U.S. phone number will help customers in America feel comfortable reaching out to you via phone call or text message.

Landline texting with Text My Main Number allows non-U.S. number users to get a U.S. phone number for texting purposes. This option allows your Ecommerce company to access an entirely new customer base and provide great support via text across the U.S.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number.

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Here are 5 ways landline texting improves employee productivity

Businesses are always looking for tools to make their team more productive, and landline texting is a great way to save you time and provide superior customer service.

Employee productivity has never been more thought about than during the coronavirus pandemic, which left millions of employees working remotely.

A recent workplace productivity study found that an average employee is only productive for about two hours and 53 minutes each day. Surprisingly, more than two-thirds of employers say they noticed more worker productivity when they were working from home.

Whether you’re working in an office or remotely, employee productivity is an important factor to consider when deciding what services you should invest in. Landline texting makes it easy for employees to communicate quickly and clearly with clients from where ever they may be – whether that’s in the office or on the couch.

What is landline texting?

Landline texting is a way to optimize a company’s existing phone number so it can be used to send and receive text messages. It can be used for day-to-day communication, customer support, or as a marketing tool.

Text My Main Number is an experienced business texting service provider that has helped professionals successfully implement landline texting to streamline workplace communication and optimize employee productivity.

Text My Main Number clients receive access to an intuitive messaging dashboard that employees can access from their desktop computers or mobile devices. The service allows any member of your team to create an account and use your company’s phone number to text directly with colleagues and clients.

Here are 5 ways landline texting boosts employee productivity from anywhere

1. Landline texting helps cut back on time spent on the phone

Chatting on the phone can eat up hours of your day, especially if you’re on the line with a talkative client who wants to tell you all about their weekend. Landline texting offers a direct line to all of your important contacts without requiring any small talk or waiting on hold for them to take your call.

What’s best, is that you can have easy access to every conversation you’ve had, so if you need to clarify something or ask a quick question, you can access your text messages and find what you need.

Landline texting makes it easier to multitask and hold several conversations at once. You’ll also appear to be more available and able to address client concerns.

2. By crowdsourcing communication responsibilities, your team can text clients at the best times for them

Have you ever found yourself up to your neck in work, but your coworkers seem to not have anything to do? Landline texting allows everyone on your team to log on to their messaging dashboard where they can see and respond to incoming messages. This feature makes it possible to support each other and make sure all of the work gets done even if things get busy.

Text My Main Number also allows users to set up automatic text messages to send to customers who call your phone number while another phone call is in progress. This option lets callers know that you will return their call shortly, or encourage them to text you their message instead.

3. A business texting service for small businesses helps your team gather valuable customer feedback to offer better service and support

Customer feedback can be a great tool to understand how your small business can grow and improve. However, organizing follow-up customer surveys and convincing customers to fill them out can be a bit challenging.

Landline texting makes it easy to distribute customer feedback surveys directly to your customers’ mobile devices. It can be as simple as sending an automatic follow-up message that asks for feedback on their experience, or it can include a link to a more detailed online survey they can fill out and submit from their phones.

For an added incentive, you can offer special discounts for customers who take time to fill out the survey.

4. Landline texting cuts down on wait times on all your important messages

Texting is one of the fastest forms of communication used today. Text messages are easy to read and respond to wherever the recipient may be, so you won’t be sitting around potentially all day waiting for a phone call or email.

If you’re working on a project and need to ask your client a question, you can simply use your business phone number to send them a quick text message. Your client can respond to the message, which your entire team can see, and you’ll all receive the answer immediately. The project won’t suffer unnecessary delays and your client will be happy

5. A business texting service for small businesses makes it easy to send and receive photos and documents

Email inboxes can quickly get overrun with daily messages and junk mail, which can make it difficult to find photos and documents when you need them. It also takes time to locate photos and documents and send them via email from the office.

Landline texting makes it much easier to share and find documents and other files in a flash. Simply snap a photo with your cell phone or drag a document into your landline texting dashboard and send whatever you need instantly. There’s less chance it will get lost in a cluttered email inbox and you won’t have to wait around for the recipient to check their email and respond.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number .

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5 ways personal financial advisors can benefit from landline texting

Personal financial advisors play an important role in helping people plan for the future, and their clients need to feel confident that they can always get ahold of their advisor whenever they need something. Landline texting opens up a direct line of communication between personal financial advisors and their clients so it’s always easy to get in touch.

The coronavirus pandemic led to economic uncertainty for families throughout the U.S. and Canada, making it more important than ever for personal financial advisors to be responsive and plugged in to what their clients need.

A business texting service for personal financial advisors makes it possible for clients to text your business’s main phone number at any time. You and your employees can monitor incoming and outgoing text messages from work or home by logging on to the messaging online or mobile dashboard.

What is landline texting?

For years business professionals relied on their landline telephones to communicate with clients when they couldn’t see them in person. Then, that changed as email caught on and became a popular business communication tool. However, today’s consumers now prefer a new form of communication – text messaging. Texting is fast and simple, requiring very little effort and time to get in touch with someone directly.

However, traditional landline telephones are not equipped to send and receive text messages. That’s why businesses turn to texting service providers like Text My Main Number to optimize their business’s landline phone number so it can be used to send and receive SMS messages and images.

Text My Main Number is an experienced business texting service provider that has helped professionals successfully implement landline texting to streamline workplace communication and optimize productivity.

Here are 5 ways financial advisors can use landline texting

Send automatic appointment and deadline reminders via text message

Stay on top of your busy schedule by automating many of your day-to-day office tasks with landline texting.

Instead of spending time each day calling and emailing clients to remind them about appointments and important deadlines, you can send a quick message straight to their mobile phones. Scheduled text messages make it easy to write texts ahead of time and schedule them to send on a certain day at a certain time.

In fact, 55% of respondents to a recent survey said they preferred to receive appointment reminders via SMS and only 35% of respondents said they preferred email. Plus, text messages are more likely to be read than email messages are, likely because email inboxes have become a dumping ground for useless messages and spam.

Answer frequent financial questions and provide advice with pre-written text message templates

Personal financial advisors get a lot of the same questions each day. With landline texting, financial advisors can draft responses in anticipation of these common questions so you always have an answer ready to send. You can even create messages with links to important financial forms and documents so you can quickly locate and send financial papers straight to your clients’ mobile devices.

If you serve clients in a specific niche, you can also use a business texting service for personal financial advisors to send regular financial tips and advice that your clients will find interesting.

A business texting service for personal financial advisors helps cut down on paper use and support a digital workplace

Personal financial advisors may already know that one sheet of paper costs about a penny. However, the environmental cost of paper use and production are much higher.

According to research by Statista, the pulp and paper industry is the fifth-largest consumer of energy in the world, yet about 45% of pages printed in offices eventually end up in the trash.

Texting is just one of the many ways businesses can cut down on their use of paper and help the environment. You can use text messages to send links to important documents, send out promotional materials for your business, and even thoughtful thank you notes to clients. Plus, with more and more workers operating remotely due to the COVID-19 pandemic, people have learned to rely less on physical paper and take advantage of digital tools.

Keep complete and accurate records of conversations with clients with landline texting

Landline texting doesn’t just make communication fast, it also keeps it accurate.

Conversations held via text message are recorded in real-time and saved on both your device and your client’s. If there’s ever a dispute or confusion over a business matter, you and your clients can refer to their previous text messages.

You can also automate your text messages to forward to your email address so your messages are backed up on multiple platforms.

Stay organized with separate messaging platforms for business and personal text messages

Even the best personal financial advisors need to take breaks from work to recharge. With a business texting service, you can keep your personal and business text messages separate from each other, but still easily accessible.

Since clients and colleagues can text your business or office phone number, you won’t have to see business messages pop up within in your personal texts after work. If you want to check your business messages, simply use the mobile or desktop messaging dashboard on your mobile device or computer.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number.

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5 ways tattoo shops can use landline texting to communicate with clients

Tattoo artists around the world have been impacted by the COVID-19 pandemic due to temporary business closures, but the industry is poised to bounce back in full force as pandemic restrictions ease. In order to make the transition back to normal go smoothly, tattoo shops should consider adopting landline texting to streamline communication and offer superb customer service.

In 2020, the tattoo artists industry was expected to see a 9.5% revenue decline, despite reporting slow and stable growth for years, according to industry statistics. However, analysts expect that the industry will quickly bounce back thanks to the pent-up demand for tattoos that grew during the pandemic.

As tattoo artists head back to work, they’ll need to be able to stay on top of their appointments and communicate with clients quickly and effectively. Landline texting is a great way for artists to share ideas, make appointments, and automate routine messages so they can spend more time working with clients.

What is landline texting?

Nearly everyone knows how to send a text message in 2021, however traditional landline telephones that many businesses still use simply aren’t equipped for texting. Luckily, landline texting service providers like Text My Main Number make it possible to optimize your business’s landline telephone to send and receive text messages.

Simply put, landline texting allows you and your employees to text back and forth with clients and colleagues using the business’s main phone number. Plus, you won’t have to purchase additional equipment or get a new phone number – simply log on to your texting dashboard via a computer or mobile device.

Here are 5 ways tattoo shops can use landline texting in 2021

Simplify communication by giving your tattoo artists access to one central business messaging platform

Do you wish there was an easier way to streamline workplace communication and improve your shop’s customer service? With landline texting, you can give all of the tattoo artists in your shop access to a professional business communication tool that will make communication more straightforward and keep your customers happy.

Text My Main Number makes it easy to set up separate accounts for each tattoo artist so they can send and receive text messages using your shop’s main phone number. They can log on to their messaging dashboard from their computer or mobile device where they can read messages, respond to client questions, and know what’s happening around the shop.

Landline texting makes it easy for everyone to stay on top of appointments, client requests, and last-minute changes.

Send and receive photos of tattoo designs and inspiration with a business texting service for tattoo shops

Designing a great tattoo takes time and collaboration. Help your clients visually communicate their tattoo design ideas via picture messaging using landline texting. Tattoo artists can draw up their designs and send them to clients via text message before their tattoo appointment, or clients can send their own drawings to their tattoo artist to help them create a design.

If a potential client wants to see examples of an artist’s previous work, they can easily send over sample photos or a direct link to their online portfolio via text.

Send automatic appointment reminders and tattoo care instructions

Appointment no-shows are annoying and prevent your tattoo artists from making money. A business texting service for tattoo shops helps reduce appointment no-shows thanks to options for automatic appointment reminders that you can easily schedule to send beforehand.

Once a person books an appointment for a tattoo, your staff can set up an automatic reminder to send to them before their scheduled appointment. If the client needs to reschedule or cancel their appointment, they can respond to the text message and quickly make necessary changes without making a phone call.

Protect employee privacy by directing messages to your business’s main phone number

Tattoo artists work with all kinds of people, and artists may not always want their clients to have access to their personal phone numbers. A business texting service for tattoo shops adds an extra layer of protection and privacy for artists, who can tell their clients to text the shop’s main phone number for assistance.

Tattoo artists will be able to access the text messages on their own dashboard and easily communicate via text using the business’s phone number. Even if they’re away from work or on vacation, they can log on to the dashboard using the mobile app to quickly check their work texts. This also helps tattoo artists keep their personal and professional messages separate so information is easy to find when they need it.

A business texting service for tattoo shops makes it easy to keep a complete and accurate record of conversations with clients

Sometimes the process of getting a tattoo takes time as clients and artists communicate back and forth about designs, pricing, and timelines. Since it only takes 90 seconds to receive a response to a text message – with email it takes 90 minutes to get a response – your tattoo artists can quickly communicate with clients and get their questions answered before their clients even arrive at the shop for their appointment.

With landline texting, tattoo artists and their clients will also have a complete and accurate record of conversations that they can easily refer back to when they need. Once a client is ready to come in for their appointment, the artist will be ready to get started and won’t have to sit down and draw up a design on the spot. Their client will also feel better because they’ll know what to expect and won’t be surprised by the final price or outcome of their tattoo, hopefully.

How to get started with landline texting

If you want to merge your landline phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number.

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How furniture stores can use landline texting to boost customer service in 2021

Furniture sales are booming in the U.S. and around the world as more people move around and buy new homes, which means there’s a big opportunity for furniture stores to cash in on the consumer demand. Landline texting is an excellent for furniture stores to provide outstanding customer service and market themselves in 2021 and beyond.

Furniture stores are projected to report about $68 billion in sales in 2021, up from $65.83 billion in 2020, according to industry statistics. While much of the market is dominated by big box retailers, smaller furniture stores also play an important role in the future the industry.

Smaller businesses and large stores alike need to provide fast and easy customer support, otherwise consumers will quickly move on to another seller that’s more equipped to help them with their furniture needs.

Landline texting allows your employees to communicate via text message with customers and suppliers to help streamline workflows and open up an additional avenue of communication.

What is landline texting?

Landline texting for furniture stores allows your customers to text your showroom’s main business phone number to communicate with staff, schedule furniture pickups, and give customer feedback. With business texting, you’ll spend less time talking on the phone and more time assisting customers in the store while still providing outstanding customer service.

Traditional landline telephones do not come equipped to send and receive text messages, but business texting service providers like Text My Main Number are available to optimize your business’s landline phone to send and receive SMS messages and images.

Text My Main Number is a trusted business texting service provider that offers around-the-clock customer service and expert advice to business professionals who want to get started with landline texting.

Here are 5 ways furniture stores can use landline texting

A business texting service for furniture stores makes it easy to coordinate furniture pickups and deliveries

Moving furniture from Point A to Point B can be a bit of a logistical process, but landline texting makes it easy to coordinate pickup times and locations so things go smoothly.

Once a customer purchases a piece of furniture from your store, you can set up a time for them to pick it up at the store or arrange to have it delivered to your home via text message. If there are any questions about the delivery or pickup, the customer can quickly text a member of your team without needing to call the store to find someone to talk to.

Texting also ensures that all of the information provided is up-to-date and accurate. You won’t have to worry about getting the wrong address, misplacing a receipt, or fumbling a delivery time because the information will all be available in the text messages between your store and the customer.

Use landline texting to announce seasonal furniture sales and special offers

As many people spend more time at home during the pandemic, they’ve gotten quite a few redecorating ideas. You can entice people to shop at your store by sending out occasional information about furniture sales and special offers, such as Memorial Day sales or end of summer specials.

Instead of spending tons of money on expensive email marketing campaigns or time-consuming social media posts that will likely get ignored, you can send a short and simple text to your contact list letting people know when new sales and discounts are available. If people are not interested in receiving text messages from your business, they can simply reply ‘STOP’ to be taken off your contact list so they do not receive future messages.

Schedule private shopping appointments

Landline texting makes it even easier to accommodate customers’ special requests such as private shopping appointments for those who do not feel comfortable entering a crowded store. You can encourage people to text your business’s main phone number to set up a time when they can come in and shop for their furniture.

Private shopping appointments also allow customers to get one-on-one assistance from employees so they can make their purchases quickly. This can also come in handy for interior designers or corporate buyers who need to make large orders of furniture and don’t want to waste their time fighting the crowds while the store is open.

Enhance worker productivity with text message templates and scheduled messages

Do you ever wonder how much time you and your employees spend speaking on the phone or checking emails during the day? A business texting service for furniture stores makes it possible to streamline and even automate some of those routine tasks to save your staff valuable time so they can focus on helping customers.

With landline texting, each user receives log in credentials to access your business’s texting dashboard. From there, they can locate pre-written text message templates and schedule messages to send in the future.

Send follow-up texts to gather customer feedback using a business texting service for furniture stores

Customer feedback can be extremely helpful to understand what sort of shopping experience your furniture store is offering.

Once a customer makes a purchase with your store, you can schedule a follow-up text message to ask them to fill out on online feedback form about their experience. Some businesses also offer extra discounts or other incentives for providing feedback, which is another great way to keep people coming back to your store.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number.

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How landline texting helps bookstores turn a new page after the pandemic

Bookstores have had to compete with digital booksellers and public libraries for years, and the coronavirus pandemic led to even more unforeseen challenges for booksellers. As U.S. and Canadian businesses bounce back after the pandemic, 2021 will be a great time for local bookstores to upgrade to landline texting to keep up with an increasingly digital client base.

Before the pandemic, the book store industry reported a decade of straight losses as online booksellers boomed. During the five years before 2021, the industry was projected to fall 5.7% each year, but COVID-19 led to an expected 10.8% revenue decline in 2020 alone, according to industry data.

Meanwhile, cell phone use has continued to expand to more corners of the globe and people are texting more than ever before. Recognizing this, many businesses have found ways to make it easier for their customers to communicate via text message, but traditional landline telephones make that difficult.

What is landline texting?

Landline texting is a business communication solution for business professionals who want to be sure their messages reach the recipient. It also makes it possible for people to text your business’s main phone number and have one-on-one conversations via text message. Thanks to landline business texting, you’ll spend less time talking on the phone, planning social media posts, and composing emails and more time connecting with customers to foster a strong community of readers around your bookstore.

Many businesses already have landline phone numbers, however most traditional landline telephones do not come equipped to send and receive text messages. That’s a problem because people are increasingly using their phones to send text messages rather than phone calls. Luckily, business texting service providers like Text My Main Number are available to optimize your business’s landline phone to send and receive SMS messages and images and set you and your staff up with access to an easy-to-use messaging dashboard.

Text My Main Number is an experienced business texting service provider with offering quality customer service and expert advice to local bookstores around the U.S. and Canada that want to get started with landline texting.

Here are 5 ways U.S. and Canadian bookstores can use landline texting

Landline texting makes it easy to complete day-to-day bookstore tasks

How many phone calls and emails do you receive at your bookstore each day? Between customers, suppliers, and other business colleagues, you and your staff can easily spend hours each week talking on the phone or answering emails. Luckily, much of that communication can get sped up and streamlined with landline texting.

Instead of requiring every person who wants to get in contact with you to call or email, you can encourage people to text your main business number to assist them.

Use a business texting service for bookstores to organize monthly book clubs with special contact groups

Part of the appeal of local bookstores are that they provide a space for readers to gather in one place and explore new books. With pandemic restrictions lifting in many areas, now is a great time to start or restart book clubs at your store.

You can set up and organize multiple book clubs by creating contact groups in your texting dashboard to communicate with each group individually. Bookstore staff can help clubs stay organized by texting out meeting reminders, reading lists, and promoting other books you think the group would be interested in.

Use landline texting to announce anticipated new book releases and author readings at your bookstore

Keep your loyal customers in the loop about hot new book releases and special events that are happening via text. If you already post your new releases on social media, you can send out a text with a direct link to the post that people can access on their mobile apps.

Texting can be particularly useful for customers to reserve copies of in-demand books and to let people know if a book has sold out. You can also create waiting lists for new books and text your customers when more copies arrive so they can come and pick it up at the store.

Studies show that people are more likely to open an SMS message rather than an email. Plus, it’s difficult to know if your audience sees your social media posts.

Answer common questions with pre-written text message templates

Help you and your employees answer common questions quickly and professionally with pre-written text message templates. With landline texting, you can create messages ahead of time to send in response to common questions about your hours, parking, and book availability.

Templates can be personalized and updated before sending, so if someone texts with a question about a specific book or author, you can pull up a template and fill in the exact information before sending it along to the customer.

Templates are a great tool to ensure your business communications are professional and accurate so customers trust your bookstore’s unique brand.

Organize curbside pickups via landline texting

Curbside pickups became a common customer service many businesses offered during the pandemic to help people practice social distancing and avoid crowded stores. Many businesses plan to continue their curbside pickup service as an added convenience for customers who do not want to enter the store to do their shopping.

With landline texting, it’s easy for your employees to coordinate curbside order pickup times and book orders without requiring people to physically enter the bookstore. You can simply encourage people to text your business phone number to place their order and you can have it ready by the time they arrive.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options for a business texting service for bookstores today.

Visit our website to learn more about Text My Main Number.

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5 ways landlords can use landline texting

Landlords often have to keep track of multiple properties, tenants, maintenance issues, and day-to-day business responsibilities, which makes landline texting a great tool to enhance their productivity and streamline communication.

There are tons of landlords across the country. In the U.S., there’s an estimated 10 to 11 million individual investor landlords who manage an average of two properties each, according to the Office of Policy Development and Research.

A business texting service for landlords is an intuitive business solution that aligns their services with the expectations that many of their tenants have. More and more people want to be able to communicate via text message, and optimizing your landline phone number for SMS messaging is a great way to meet those demands and attract responsible tenants to your rental property.

What is landline texting?

With landline texting, your tenants will be able to text your main business phone number to ask questions, make maintenance requests, and coordinate monthly rent payments. With business texting, you’ll spend less time talking on the phone and more time helping your tenants and managing your investment properties.

Traditional landline telephones do not come equipped to send and receive text messages, but business texting service providers like Text My Main Number are available to optimize your business’s landline phone to send and receive SMS messages and images.

Text My Main Number is happy to provide top-notch customer service and offer expert advice to landlords who want to improve their communication with tenants and streamline their workflow.

Here are 5 ways landlords can use landline texting

1. Share important announcements to tenants all at once via text

Sometimes landlords need to get the word out to their tenants about important property information.

With landline texting, it’s easy to send out mass text messages to your contacts to alert them of something quickly. If there’s a power outage, storm, inspection, or other event you want your tenants to prepare for, let them know in a quick text that they can check even while they’re at work or away from home.

With mass text messages, you will be able to communicate with everyone more quickly by saving time making individual phone calls or sending out individual text messages. Plus, landline texting platforms allow you to group certain contacts together based on specific factors like location or property type. Creating specific recipient groups makes it easy to target your messages to the right people instead of sending out texts that may not apply to everyone on your contact list.

2. Send rent reminders and payment confirmation

Stay on top of monthly rent payments with automatic text message reminders and payment confirmation messages.

You can schedule regular, mass text messages to send a few days before monthly rent payments are due to remind people when it’s time to send in their payment. These pre-written messages are an easy way to stay on top of payments so you don’t have to spend time tracking down rent payments from multiple tenants.

Once you receive a payment, you can sent a pre-written text message to confirm you got the payment and thank them. Consistent communication and confirmation cuts down on any confusion and keeps you and your tenants on the same page.

3. Landline texting protects your private number and personal information

Help yourself unplug and separate your responsibilities from your personal life by keeping messages separate.

You probably use your cell phone for things other than work. Keep your work life and personal life separate by using a business texting service. Text messages sent to your business phone number will be viewable in a separate mobile application than text messages that are sent to your personal phone number. That way, you can easily navigate your messages and take a break from work when you need to.

4. Set up automatic replies for times when you’re unavailable

Let your tenants when you’re not available to immediately address their messages by setting up automatic replies for certain times and dates when you’re away from your phone.

If a tenant texts you about an emergency maintenance request, but you’re on vacation without cell service, you don’t want them to wait around for a reply. Simply set up an automatic message that includes instructions on who to contact in case of an emergency. You can view their message when you get back from vacation and follow up with them when you’re available.

5. A business texting service for landlords keeps you connected to tenants 24/7

People are much more comfortable texting than calling. You can encourage your tenants to reach out via text with any questions or concerns so you always know what’s going on at your properties.

Texting opens up your business phone number to also receive photos and video. If there’s a maintenance issue or property damage, you can ask your tenant to send you a photo to see how serious the problem is and take the appropriate action. This can also be helpful when documenting any existing damage to your properties. Simply ask new tenants to take photos of any damage they notice when they move in and send them to your phone. That way you’ll have them saved in your text messages for easy access later.

Alternatively, you can set up your text messages to automatically forward to an email address for more record keeping options.

How to get started with landline texting

If you want to merge your business phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today. Text My Main Number has been offering landline texting solutions to business owners and professionals across all sorts of industries, and we’d be happy to work with you.

Visit our website to learn more about Text My Main Number.

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Here’s what landline texting can do for your pool cleaning company

Warm weather and long summer days make owning a swimming pool pretty great, but keeping them clean isn’t so great. Pool cleaning companies that want to take their business to the next level should consider landline texting to communicate with customers and streamlining their workflow.

The swimming pool cleaning business is a rapidly growing industry, with the number of pool cleaning businesses growing an average of 6.9% each year between 2016 and 2021, according to industry data.

A business texting service for pool cleaning companies makes it easy to stay on top of business messages while employees are always on the go and busy helping customers. It also makes record keeping, billing, and scheduling a breeze thanks to the ability to pre plan and save messages for future reference.

What is landline texting?

Landline texting for swimming pool cleaning companies allows your customers to text your main business phone number to manage their cleaning services and get fast answers to questions. With business texting, you’ll spend less time talking on the phone and more time making monty cleaning pools while providing customer service that goes beyond what your competition likely offers.

Traditional landline telephones do not come equipped to send and receive text messages, but business texting service providers like Text My Main Number are available to optimize your business’s landline phone to send and receive SMS messages and images.

Text My Main Number is an experienced business texting service provider with offering quality customer service and expert advice to pool cleaning companies that want to get started with landline texting.

Here are 5 ways pool cleaning companies can use landline texting

1.Offer discounts and special offers to loyal customers via text

Pool owners can be extremely loyal to a pool cleaning service if you provide high quality customer service. Why not reward your favorite clients with occasional discounts and specials to keep them happy?

Keep a list of client phone numbers and send out mass text messages to announce discounts and special offers all at once. This saves you lots of time and money on flashy marketing campaigns or individual messages, and keeps your clients happy with your service for years to come.

Texting is a much more direct and to-the-point form of communication compared to email marketing and social media. Rather than wasting your time and money on elaborate email marketing campaigns or social media posts that may not get seen, a simple text message can reach your customers directly on their mobile devices for a fraction of the cost.

2.Send automatic reminders for regular pool cleaning services

Over the cooler months, people close their pools and forget about it until spring. Once the weather starts to warm up, you’ll want to remind people to book their pool cleaning services well ahead of time.

Create a mass text message template to send out to your client list on a specific date and time. You can set these messages to be reoccurring, so you can keep your clients and staff on a regular cleaning schedule. Plus, your clients will appreciate having a heads up before you arrive so they can plan on staying out of the pool while it’s being treated.

You can also prepare templates to answer common questions about things like rates and chemicals so you can respond with a prompt answer that tells people all they need to know. A pre-written template also saves you time from making individual phone calls or writing out messages each time you need to answer a question.

3. Landline texting protects your personal cell phone number and privacy

Protect your privacy and your peace of mind by keeping your business and personal messages separate.

It can be challenging to stay on top of business messages if you’re always outside or traveling around for work. Landline texting services allow you to read and send texts using a convenient mobile application that you can access right on your mobile device wherever you may be. If you’re not near your phone at all, you can set up an automatic reply to tell people when you’ll be available to get back to them and answer their message.

So, even if you’re away from your business phone, you can always stay connected with your customers.

4. Manage billing and track finances via text message

Paperwork is hardly ever fun to do, but it can get easier if you use landline texting to send documents like invoices and receipts digitally.

You can even set up reoccurring payment reminders for your regular customers. Simply log on to your text message dashboard, compose a text message, and schedule it to send on a specific date and time. You won’t have to try to remember to send messages, and your customers will have a clear and accurate record of their payments right on their mobile devices.

5. A business texting service for pool cleaning companies keeps you connected even when you’re in the field

Even if you’re poolside cleaning a filter or skimming leaves out of the water, you can be checking your business messages, chatting with potential clients, and answering questions with just a few taps.

If you have multiple employees, you an give them their own login credentials so they can text customers and coworkers using the company’s main phone number. This makes it easy to monitor all of the communication happening between your employees and clients, and cuts down on time you’d need to spend relaying information to each other because everyone will have access to the same messages.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number.

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Flea market vendors can use landline texting to boost sales: Here’s how

Flea market booths are a great source of extra income that don’t come with the overhead cost of running a traditional business. Many small business owners use landline texting to communicate with customers and colleagues while they’re on the go.

A business texting service for flea market vendors is a great way to send direct messages and monitor business communication from your mobile device or computer. It’s no surprise that more and more people prefer using text messages to communicate and do business, so optimizing your existing business phone number is a logical solution to cater to modern consumer demands.

What is landline texting?

Landline texting for flea market vendors helps your customers stay in touch with your small business and communicate with you via short text messages. With business texting, you’ll spend less time chatting on the phone and more time running your small business and working with customers in person.

A landline phone number used to be the only way businesses could communicate with customers, but today many more people use their cell phones and prefer to do business via text. To help modernize your small business, business texting service providers such as Text My Main Number are available to optimize your landline phone number to send and receive SMS messages and images without interrupting voice calls.

Text My Main Number is always available to provide customer service and offer expert advice to flea market vendors who want to boost their sales and stay in touch with loyal customers.

Here are 5 amazing ways flea market vendors can use landline texting

1. Stay in touch with loyal customers all season long via text

The flea market season is really active in the warmer months, so it’s important to make the most out of the great weather while it’s here.

Compile a list of your loyal customers and send out text messages telling them where you’ll be. If you typically have a booth at multiple flea markets, let people in that area know you’ll be in town. Business texting platforms like Text My Main Number make it easy to create specific contact lists so it’s easy to direct messages to a specific group of people instead of everyone in your contact list.

2. Send a text announcing new products and sales to keep people coming back

Ask your customers if they’d like to receive text updates from you about new products and specials throughout the season.

Getting people to come out to a flea market or farmer’s market every weekend can be difficult, but you can keep customers interested by sending out updates and new product info each week. For example, if you sell vegetables at a farmer’s market, you can let people know what types of vegetables you’ll be selling and and when you expect new vegetables to come in season.

Landline texting also makes it possible to send and receive photo and video messages. You can use photos of your products to entice people to come to your booth or place special orders for pickup.

3. Landline texting helps separate your business and personal communication

Running your own side business can definitely feel like more than a full-time job, but landline texting is a great way to establish a firmer work-life balance by keeping work and personal messages separate from each other.

Having a phone number for your business and a separate phone number for your personal messages makes it easier to take time to relax and focus on one thing at a time. You’ll also find it easier to stay organized and locate important messages if they’re separated.

Many small business owners may be tempted to hand out their personal phone numbers to customers if they want to be able to text with you, but with landline texting, your customers can text your business phone number just as they would text your cell phone.

4. . Use pre-written text messages to answer common questions and handle customer service tasks

If you rely on flea markets to do business and sell your products, you’ll need to find creative ways to communicate efficiently with your customers when you’re away from the phone.

You can also save yourself a ton of time by creating a list of pre-written text messages that answer common questions you get about your products such as how they’re made, what ingredients or materials they contain, prices, and when you’ll be attending various flea markets or farmer’s markets.

If you see a question come in, you can simply find the appropriate response in your business texting dashboard and send it in response rather than typing out a response to each question you receive.

5. A business texting service for flea market vendors makes it easy to work while you’re on the go

No matter where you are or what you’re doing, you’re never too far from checking your messages with a landline text service provider like Text My Main Number. Pre-written text messages make it easy to respond to text messages and answer questions.

You can also use landline texting to drive traffic to your website or social media pages where people can view your products and place orders. Simply include a direct link to your website or profile at the end of your business texts to boost your online presence and customer service all at once

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.

Visit our website to learn more about Text My Main Number.

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5 ways breweries can use landline texting

Breweries have been popping up all over cities and towns in recent years, and have turned to landline texting to stay in touch with younger customers and boost their brands.

More than 90% of breweries in the U.S. are small to medium-sized operations. U.S. beer sales dipped 3% in 2020 as breweries and taprooms shut down due to the coronavirus pandemic, according to the U.S. Brewers Association.

A business texting service for breweries is a great way to reconnect with customers and bounce back following a slow year during the pandemic.

What is landline texting?

Landline texting is a special business service that allows cell phone users to text your main phone number, even if it’s a landline. Texting cuts down on the number of phone calls your brewery has to manage, which gives you and your staff more time to assist your customers and brew amazing beer.

Traditional landline telephones do not come equipped to send and receive text messages and images, but business texting service providers like Text My Main Number can help optimize your landline phone to make it easier for people to stay in contact your brewery.

Text My Main Number is happy to provide amazing customer service and offer expert advice to breweries that hope to integrate landline texting into their workplaces.

Here are 5 simple ways breweries can use landline texting

1. Manage your own customer loyalty program via text

A customer loyalty program is a fun way to reward your longtime customers with discounts and access to special events.

Ask your customers if they’d like to sign up for your brewery’s membership program and text them with personalized beer recommendations, discount codes, and other membership perks. You can form a great group of loyal customers and boost your brand’s desirability.

Loyalty programs can help drive additional revenue to your business by charging membership fees or requiring people spend a certain amount of money with your company each month in exchange for special offers.

Landline texting allows you to create contact lists that group specific contacts together. That way, you can easily communicate with a group of specific contacts instead of sending a text message out to your entire contact list. When someone joins your loyalty program, simply add their cell phone number to the list so they can start receiving text messages from you.

2. Stay relevant by announcing new varieties and products

Brewers know that they need to always stay on top of the latest beer trends, otherwise people will get bored and move on to many of the other brands that are out there.

If you’re unveiling an exciting new recipe, send out a mass text announcing a special tasting or opportunity to come try the new beer a few days in advance. Include a link to your website or social media profiles where people can learn more about the beer and maybe see photos and brewing videos. Landline texting is a great way to quickly drum up your online presence and get the word out about cool company announcements.

3. Landline texting helps you reach out to distributors and boost profits

Breweries who are ready to take their operation to the next level can explore ways to get restaurants and local stores to sell their beer for them.

Landline texting makes it easy to communicate with distributors and manage bulk orders. Instead of monitoring your voicemails or email inbox, tell your distributors that they can simply send you a text when they need a new shipment of beer. You can also share PDF files of invoices and receipts to them via text.

Business texting makes it easier to work with your brewery on large orders, which can drastically improve your business and professional relationships.

4. Answer common customer questions with pre-written text messages

Beer fans usually have a lot of questions about what they’re ordering, especially if they have allergies or sensitivities to certain ingredients.

Sit down and write out responses to common questions you receive about your products. For example, if you often get asked about gluten-free beer, make a message that lists which of your beers contain gluten and which ones do not. If you get this question texted to you in the future, you can select the pre-written message and send it in response.

You’ll save yourself tons of time responding to the same questions and still help your customers professionally.

5. A business texting service for breweries connects you with customers 24/7

People expect to get answers to their questions instantly, and a landline texting option for your brewery makes it easy to stay on top of business messages no matter where you are or what you’re doing.

Customers can get in contact with your brewery even when you’re not open for business, busy brewing a new recipe, or running errands. Remaining available to send and receive business messages helps keep you open to new opportunities and make connections with potentially valuable customers and distributors who can help grow your business even more.

It also gives you a more direct line of communication to your contacts compared to emails and social media posts. Instead of directing messages to people’s cluttered email inboxes, or hoping that they notice your Facebook post, you can send them a direct message that tells them what they need to know. Texting can be a much more affordable and manageable business communication tool than more elaborate marketing tools.

How to get started with landline texting

If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today like Text My Main Number.

Visit our website to learn more about Text My Main Number.

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How 10DLC program changes affect landline texting

There are some changes happening to the landline texting industry that include updates to a few regulations on business texting that professionals should be aware of.

These changes are mostly still happening behind the scenes, but businesses who send text messages to people in the United States should prepare to hear about new registration requirements for their SMS and MMS campaigns and new messaging surcharges. Users who have AT&T and T-Mobile will notice the most changes.

Text My Main Number is dedicated to helping clients through this interesting transition. In this post, we’ll explain these changes and what we know so far.

Know the lingo: What is the A2P 10DLC program?

10DLC is short for “10-digit long code.” It is a type of messaging that allows businesses to send a large number of SMS messages from a local phone number. The 10DLC program was originally intended for person-to-person (P2P) traffic, but businesses using application-to-person (A2P) messaging have also been using the 10DLC option. One alternative to 10DLC is an SMS short code, which is a five-digit number, according to an article by Tatango CEO Derek Johnson. Another alternative to 10DLC are toll-free numbers, which have higher throughputs.

The program has a higher throughput rate compared to SMS short codes. That means you can send more messages per minute with 10DLC.

All major cell phone carriers (Verizon, AT&T, and T-Mobile) offer a 10DLC messaging option, but each carrier is structuring its new registration process a little differently, if at all.

Why are the landline texting changes happening?

In an effort to hold businesses accountable and control any spam messages sent through 10DLC, carriers are requiring that businesses register their texting campaigns beforehand.

Carriers are also announcing additional fees in exchange for offering a higher throughput cap that enables high volumes of messaging. The fees and registration requirements will be different based on which carrier you work with.

Here’s how the changes will affect A2P messaging:

Businesses who send messages with an A2P program will need to register their texting campaign and pay additional fees to have access to the 10DLC program. They can continue using their existing phone number to send messages, but they will need to be registered to continue using the program and avoid having their messages filtered out.

Messages that are sent via shared short codes will need to use either 10DLC or a dedicated short code, according to information from OpenMarket. Carriers will require most messaging sent via shared short code to migrate to either 10DLC or a dedicated short code to reduce the risk of spam messaging. A dedicated short code is more expensive, but has a higher carrier support for larger campaigns, according to OpenMarket.
If you own a small business or independent contractor, you may not need to complete the same registration process if you do not send a very large amount of text messages, according to Twillio.

These changes will not directly affect short codes or toll-free numbers. Shared short codes will be banned beginning June 1, 2021. Also, messaging to other countries, including Canada, will not be affected by these changes.

Changes vary based on the carrier

Verizon previously added a per-message surcharge to outbound SMS and MMS messages but has not announced plans to adopt a brand or campaign registration process. They have been using spam and smashing filters to vet A2P 10DLC users since early 2019, according to a blog post by OpenMarket.

AT&T is starting a class-based structure with different surcharge amounts for each class. It will 10DLC on April 1, 2021 and expects all brands to register their campaigns by June 1, 2021, according to Twillio. Message charges will include the base message rate and the surcharge to the destination carrier, according to Bandwidth.

T-Mobile is expected to introduce a new activation or migration fee, flat-rate surcharges for each brand rather than each campaign. T-Mobile also has specifications for types of messages and has daily caps for the number of outbound messages per brand, according to a blog post by Bandwidth.

Here’s why landline texting users should care about the changes

These changes are meant to help protect consumers from unwanted spam messages and to help sustain higher data caps for A2P messaging. This could mean the public will have more trust in text message campaigns and be more willing to participate with business texting.

Carriers are using additional firewalls to block unsanctioned 10DLC users, so you will want to be sure your brand and campaign are properly registered to ensure your customers receive your messages and you aren’t subject to higher surcharges than necessary.

Short codes, which have been used by many businesses in the past, have a high risk for spam, according to Open Market. Spam in general can erode public trust and make texting campaigns seem less legitimate.

How do you register your 10DLC campaign?

Many people can register their campaign directly through The Campaign Registry (TCR), which is a third-party company contracted by carriers to handle the campaign registration and vetting process. The registration process is meant to give carriers more information about who is sending mass messages and the type of message being sent. SMS service providers can register 10DLC campaigns for the brands they work with.

Text My Main Number will help its customers register to ensure they receive the best possible rates, throughput rate, and service continuity.

If you do not register your campaign, but continue using the 10DLC program, you may be charged higher fees or your messaging traffic may get blocked by the carrier.

To register, you’ll have to provide some basic information about your brand and your campaign. You’ll also be asked to describe the campaign and provide a few sample messages, according to Bandwidth. It’s important to give complete and accurate information during the registration process because each brand and campaign will be assigned a Trust Score. You will receive a message throughput based on your Trust Score and what type of campaign you registered, according to Twillio.