Businesses are always looking for tools to make their team more productive, and landline texting is a great way to save you time and provide superior customer service.
Employee productivity has never been more thought about than during the coronavirus pandemic, which left millions of employees working remotely.
A recent workplace productivity study found that an average employee is only productive for about two hours and 53 minutes each day. Surprisingly, more than two-thirds of employers say they noticed more worker productivity when they were working from home.
Whether you’re working in an office or remotely, employee productivity is an important factor to consider when deciding what services you should invest in. Landline texting makes it easy for employees to communicate quickly and clearly with clients from where ever they may be – whether that’s in the office or on the couch.
What is landline texting?
Landline texting is a way to optimize a company’s existing phone number so it can be used to send and receive text messages. It can be used for day-to-day communication, customer support, or as a marketing tool.
Text My Main Number is an experienced business texting service provider that has helped professionals successfully implement landline texting to streamline workplace communication and optimize employee productivity.
Text My Main Number clients receive access to an intuitive messaging dashboard that employees can access from their desktop computers or mobile devices. The service allows any member of your team to create an account and use your company’s phone number to text directly with colleagues and clients.
Here are 5 ways landline texting boosts employee productivity from anywhere
1. Landline texting helps cut back on time spent on the phone
Chatting on the phone can eat up hours of your day, especially if you’re on the line with a talkative client who wants to tell you all about their weekend. Landline texting offers a direct line to all of your important contacts without requiring any small talk or waiting on hold for them to take your call.
What’s best, is that you can have easy access to every conversation you’ve had, so if you need to clarify something or ask a quick question, you can access your text messages and find what you need.
Landline texting makes it easier to multitask and hold several conversations at once. You’ll also appear to be more available and able to address client concerns.
2. By crowdsourcing communication responsibilities, your team can text clients at the best times for them
Have you ever found yourself up to your neck in work, but your coworkers seem to not have anything to do? Landline texting allows everyone on your team to log on to their messaging dashboard where they can see and respond to incoming messages. This feature makes it possible to support each other and make sure all of the work gets done even if things get busy.
Text My Main Number also allows users to set up automatic text messages to send to customers who call your phone number while another phone call is in progress. This option lets callers know that you will return their call shortly, or encourage them to text you their message instead.
3. A business texting service for small businesses helps your team gather valuable customer feedback to offer better service and support
Customer feedback can be a great tool to understand how your small business can grow and improve. However, organizing follow-up customer surveys and convincing customers to fill them out can be a bit challenging.
Landline texting makes it easy to distribute customer feedback surveys directly to your customers’ mobile devices. It can be as simple as sending an automatic follow-up message that asks for feedback on their experience, or it can include a link to a more detailed online survey they can fill out and submit from their phones.
For an added incentive, you can offer special discounts for customers who take time to fill out the survey.
4. Landline texting cuts down on wait times on all your important messages
Texting is one of the fastest forms of communication used today. Text messages are easy to read and respond to wherever the recipient may be, so you won’t be sitting around potentially all day waiting for a phone call or email.
If you’re working on a project and need to ask your client a question, you can simply use your business phone number to send them a quick text message. Your client can respond to the message, which your entire team can see, and you’ll all receive the answer immediately. The project won’t suffer unnecessary delays and your client will be happy
5. A business texting service for small businesses makes it easy to send and receive photos and documents
Email inboxes can quickly get overrun with daily messages and junk mail, which can make it difficult to find photos and documents when you need them. It also takes time to locate photos and documents and send them via email from the office.
Landline texting makes it much easier to share and find documents and other files in a flash. Simply snap a photo with your cell phone or drag a document into your landline texting dashboard and send whatever you need instantly. There’s less chance it will get lost in a cluttered email inbox and you won’t have to wait around for the recipient to check their email and respond.
How to get started with landline texting
If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.
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