Using Free Online Texting to ask your customers for feedback is now a common request across all industries. Why? Well, their opinions, experience, and overall satisfaction is crucial to your business. Without knowing what is working and what is not working for the business, you won’t know what to do more of nor what can use improvement.
Using free online texting as a technique to increase your online reviews for the business is a great way to fish around for your consumers feedback.
The Importance of Online Reviews
In the last few years, most of the population became increasingly digitized, and the importance of the customer service experience has been enhanced. It is now so important that if you’re listed on Yelp, it will typically show up on a Google search before your own website does. Consumer’s opinions hold a heavy weight on the internet which is why it is crucial that you continuously nurture your customer relations in order to grow and maintain a good online reputation.
Online reviews aren’t just a tool for your brand, they’re also very useful to your lead generation because people will decide if they want to spend their money on your products or services based on the collective feedback they read online.
How Using Free Online Texting for Online Reviews Can Increase Revenue
If your consumers have had an excellent experience with your company, you can be that it will generate a buzz. Customer who are satisfied tend to share their story on any social media platform they can. Even if it’s a picture on Instagram where they tag your company and tell people what they experienced in the caption. Social consumers will help increase your revenue. This group of social consumers are the ones you want to use free online texting with. Send a text message to them requesting that they click on a link to write a review for you.
In order to stay ahead of the game, you must always think ahead to what’s next. Nurturing your customers and ensuring their satisfaction is a sure shot technique to guarantee a boost in sales.
Requesting Online Review from Customers
When you have a satisfied customer, you have a good chance of getting a positive review submitted…if you use free online texting to ask for one. Obviously, your business will benefit from receiving 4 to 5-star reviews on the directory giants like Yelp and Google. However, your customers may not necessarily feel going the extra mile to submit a review on your behalf. But what if there was something in for them?
Offer your customer an incentive like a promotional discount for submitting a positive review about their experience with your brand. Don’t overlook the significance of receiving online reviews! If an incentive is what you need to offer to get those review numbers up, offer it!
After you’ve noticed that a customer has submitted a positive review, it’s also important that you communicate your gratitude. Make sure to acknowledge their feedback (whether it’s good or bad) by replying as soon as possible to their review. To get started with a free trial of a text messaging platform that will allow you to send and receive text messages to your business phone number, feel free to contact us today for a quick chat on how we can help you increase your online reviews.
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