Spring is traditionally the time of year when homeowners get to work on all of the maintenance and DIY home improvements they want to get done around the house. However, the coronavirus pandemic is still making it difficult for some people to go to stores to get their shopping done. Landline texting can help home improvement stores keep up with the increased consumer demand brought on by springtime projects by streamlining their curbside pickups.
Here is how landline texting can benefit your home improvement business:
1. Curbside Pickup speeds up home improvement projects
More and more consumers are turning to curbside pickup as a way to quickly complete their errands and avoid crowded stores during COVID-19. Home improvement projects often require hours of trips to massive hardware stores to purchase supplies, but many consumers are already accustomed to using curbside pickups to do their shopping.
A curbside pickup service allows your customers to text their order into their local hardware store, so the items are ready for them to pick up when they arrive. The service saves them time they would have spent wandering around the store and browsing for what they wanted.
2. Landline Texting helps you get orders ready ahead of time
No one knows your store better than your employees. Once someone texts in their order to your business’s main phone number, an employee can locate the items and have them ready for the customer to pick up.
That means you will not have to get a new or additional phone line to offer business texting, you can simply use a platform like Text My Main Number to enhance your business’s existing phone number to send and receive text messages.
Landline texting also helps your employees spend less time answering and returning phone calls and more time fulfilling orders. Click here to learn more about how business texting can benefit your company.
3. Curbside Pickup helps keep your employees safe
Spring is usually the busiest time of year for home improvement stores. Plus, the coronavirus pandemic has made home improvement projects even more popular as people stay at home.
According to an article by The Wall Street Journal, home improvement retailers saw a huge jump in consumer demand during the pandemic, with sales expected to continue climbing through the pandemic.
Landline texting versus calling or emailing is a smart strategy considering 85% of consumers say they prefer text messaging over other forms of communication. Plus, studies show that people read 95% of text messages within just three minutes of receiving them.
4. Landline Texting gives mom and pop hardware stores a competitive advantage
Small businesses have taken a big economic hit during the coronavirus pandemic, partially because they do not have the same conveniences that big box retailers offer such as online shopping and mobile phone applications. Business texting is a more affordable and manageable investment that allows your customers to get a similar service and avoid crowded stores during the springtime home improvement season.
More ways home improvement stores can use Landline Texting
Here are a few other creative ways to use business texting to connect with your customers.
Announce spring specials
Spring is a popular time to offer discounts and specials on gardening products and equipment for household maintenance projects. You can use business texting to announce your big specials to frequent customers, so they remember to come to you for their next spring improvement project.
Send order confirmation and reminders
For customers who use curbside pickups, you can text to coordinate pickup times, confirm their orders, and send reminders to come get their items. This saves you and your employees valuable time from calling to follow up with orders.
Spread the word about a special event
If you host or sponsor spring store events, texting is a great way to spread the word. Although events may look a little different during the coronavirus pandemic, they are still a great way to connect with customers and promote your business.
In conclusion
The coronavirus pandemic has created new challenges for homeowners and businesses, but the home improvement industry is expected to continue thriving as the pandemic forces consumers to stay at home, according to the latest industry reports. Curbside pickup is one of the many shopping services we have adapted to during the challenging times, and consumers will likely expect companies to continue offering it once the pandemic ends.
Plus, it’s expected to remain a popular option for shopping in the future.
Now has never been a better time to invest in landline texting so your business can offer the best possible customer service and stay open during the pandemic while keeping employees and customers safe.
Landline texting helps your home improvement business save time and money, accommodate new shopping routines, and ensure your store is not crowded with people. Landline texting does not require any special equipment or a new phone number – instead, it is through a business texting service like Text My Main Number.
