TextMyMainNumber’s Voice Service lets businesses use their main phone number for both voice calls and SMS, creating a unified communication channel for better accessibility and customer engagement.

Our Voice Service operates through cloud technology, enabling both inbound and outbound calls from your main number without needing any additional hardware.

Yes, you can continue using your existing landline or business number. There’s no need to change numbers.

Our Voice Service includes call forwarding, voicemail-to-email, IVR (Interactive Voice Response), call routing, and reporting tools to support efficient business communication.

Yes, our service works on mobile devices, allowing you to manage calls and communicate with customers even while on the go.

No additional equipment is necessary. Our cloud-based service works seamlessly with landlines, smartphones, and VoIP phones.

Absolutely! You can personalize greetings, prompts, and menu options to match your brand, creating a better experience for your customers.

If a call is missed, our voicemail-to-email feature records the message and sends it to your email, keeping you informed of every customer inquiry.

It’s simple! Contact us, and our team will guide you through the setup process, tailoring the service to fit your specific needs.

Yes, we offer detailed call analytics, including call volumes, peak times, and call durations, so you can monitor and optimize your communication strategy.

Yes, our IVR supports multi-level menus, allowing you to route calls based on customer needs, departments, or inquiries, ensuring calls reach the right person quickly.

Yes, call recording is available and securely stored with controlled access. Recordings are ideal for quality assurance, training, and compliance.

Yes, you can handle multiple locations using a single number. Calls can be routed based on location or specific branches for seamless communication.

Yes, E-911 is supported.

We offer features like automatic call distribution (ACD), hold queues, and call overflow options, ensuring smooth service during busy periods.

Yes, you can set specific business hours. Calls outside these hours can be routed to voicemail or a custom after-hours message.

Yes, we provide voicemail and call transcriptions, allowing you to review conversations, search keywords, and keep records of important discussions.

Yes, we integrate with various call center platforms, enabling you to manage customer calls efficiently and access cross-system data.

Our cloud-based system allows calls to be routed to any location or device, so team members can receive calls on mobile devices, desktops, or VoIP phones.

Yes, you can set rules to prioritize specific calls, ensuring VIP clients receive quick responses from the right representatives.

We use encryption, access controls, and secure data storage to protect your call data and comply with privacy standards.

With features like IVR, call routing, recording, and analytics, you can offer faster, more personalized service, reduce wait times, and resolve issues efficiently, creating a better experience for your customers.

We offer flexible billing options to suit different business needs. You’ll be billed monthly or annually based on your plan, with clear invoicing so you can track your costs.

We offer comprehensive support, including onboarding assistance, troubleshooting, and live support for any technical issues, ensuring you get the most out of the Voice Service.

Setup is quick and easy, with most accounts fully operational within 24-48 hours. Our team will guide you through the process to ensure everything is set up to your requirements.

Yes, our Voice Service is flexible, allowing you to adjust features and scale up or down based on your business needs. Contact us to discuss customizing your plan.

Our Voice Service uses high-quality cloud infrastructure to ensure clear audio and reliable connections, no matter where you or your customers are calling from.

TextMyMainNumber’s Voice Service has failover options to redirect calls or hold them in a queue, ensuring continuity even during connectivity issues.