Working from home used to be an option reserved only for new companies that found it challenging to afford a lease on office space. But today, remote working is widely used in the middle of major changes in work environments. Then decision makers turned to PBX Systems to build a remote office formation.
Creating a remote work environment that would still facilitate the same seamless call handling that an in-office phone system would provide seemed unlikely.
Although the change from working from an office space to working from the comfort of your own home is easy as a result of technological advancements, how does one ensure that their remote workforce remains connected?
The solution is to make use of hosted phone systems.
Remote communication technology has come a long way because of the enhanced call quality, affordability, and ease of use. It is one of the reasons why businesses are using PBX systems for their remote staff.
These days, it appears like we are always on the move, always rushing to our next destination, and at the same time trying to balance all the tasks that are part of our routines. Fortunately, advanced technology continues to develop as time goes by and makes it possible to easily handle everything, as companies have learned when employing PBX systems.
By switching your business to this cloud-based system, your organization will become more flexible and cost-efficient. This service makes it possible for you to easily modify your staff by enabling various phone lines to be included without you needing to worry about maintenance or technical staff. Your workers will enjoy better mobility and flexibility by having a business phone and number they can take wherever they go.
What are PBX Systems?
Private Branch Exchange (PBX) is the system that makes it possible for your employees to have private extensions within the organization. Your PBX also manages the voicemail and auto-attendants of your phone system.
Any business phone system should be able to forward calls to other phone numbers. But this is simpler when the PBX is hosted in the Cloud rather than when it is on the premises. At least, if your office system crashes, your clients can still reach their intended party.
Some reasons why a phone system for remote workers is important are:
1. You can have a reliable internet service
Unlike in-house systems, a hosted PBX system operates over the internet. To have the best results, your service has to be strong enough to avoid poor call quality. Also, it has to be able to handle real-time virtual tools that are necessary for working from home such as video calling, screen sharing, the cloud, file sharing, and social media.
Speak to your service provider to determine the minimum requirements to run your hosted phone system. If the current speed does not match your requirements, or if you do tasks that consume a lot of data that can congest the network, then you should consider switching to a higher-grade service.
2. Share the same phone system in the organization
Making use of PBX systems for your business makes it possible for you to easily give employees (in remote or home offices) full-featured business desk phones. Video web meetings and audio conferencing will ensure that remote workers feel connected with co-workers and the other way round. The ability to quickly set-up web meetings or audio conferences means that your employees can link up with the right team members at the appropriate time and quickly make better decisions.
Unlike other forms of communication such as consumer-grade phones, these systems will immediately integrate with the voicemail, corporate directory, and other important areas of a business phone system. Even employees that have the main role of working onsite can use their full-featured systems for part-time home office work or access the same features from the comfort of their homes. Workers will not have to call clients and customers again using their numbers, even when calling from their mobile or home lines, ensuring privacy.
3. They are mobile and flexible
Various barriers are broken by using cloud phone systems. They do this by moving the PBX phone system out of the building and into the cloud. Employees in the office and remote workers share the same capabilities and features of a strong business phone system (regardless of their present locations). When workers leave their remote duty posts, a mobile app makes it possible for them to remain linked to the corporate phone system.
4. Ability to make use of a unified phone system
With a hosted PBX system, your remote workers can share the same system as your office staff. Having the same phone systems not only encourages contact between members of the team but is also important in preventing isolation among workers.
By using a hosted PBX system, there is effective communication and collaboration among remote workers. Also, it gets rid of the need of having to switch between various systems when doing video and voice calling or document sharing.
5. Lowering costs
A cloud phone system reduces charges for long-distance calls and gets rid of the need to own different landlines. It also offers a monthly invoice that has all lines for your entire workers, including remote staff. That translates into a simplified billing process that not only frees your workers from spending time drafting expense reports but also gets rid of the need for leaders and corporate accounting staff to approve multiple phone bills.
Having one hosting also enables you to save more. Including additional users to the system is as simple as acquiring new extensions. You wouldn’t have to buy new physical lines. Inter-state phone calls are also free as long as you’re using the same account. You can broaden your reach and boost sales when you get direct in dial (DID) numbers in various locations so you can provide local call rates to customers across the nation.
In conclusion
All of these advantages come from switching the phone system of your company to a hosted PBX system. Whether you have a few remote staff or a lot of workers, these features empower your company and make outside staff members remain just as connected as your office staff, while giving IT complete control over the remote telephone services of your employees. By doing this, your clients and prospects can easily link up with any remote worker as if the worker were sitting in the office. Text My Main Number is a trusted PBX service provider. The team is ready to speak to you, train you, and get you started (usually within the same day). Contact us to help you get started.
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