So many companies are turning to Business Texting Services because of all the important messages that continuously get lost via email, which can negatively impact employee communication. Over time, employees’ inboxes become inundated with spam and that causes them to pay less and less attention to their email.
Recruiters began using SMS to recruit new talent across all industries because it improved the correspondence rate. It was only a matter of time before Human Resource Experts realized that using business texting services would also help the onboarding process. Once they began deploying text messaging companywide, it became common inter-office communication.
While messaging platforms such as Skype, Slack, Gchat, and Whatsapp are currently being used for communication, companies are finding that responses are much faster when staff members receive a text on their cell phone.
In this article we will go over how your company can leverage the power of business texting services to enhance inter-office communication and engagement in an efficient manner.
Texting While You Work
Management would love to believe that all staff members are working their tails off from the time they clock in up to the time they clock out. Unfortunately, that’s not true at all. In fact, a research study reported that throughout the day, employees collectively spend approximately an hour each day using their cell phones for personal use. Rather than ignore that statistic, it’s time to capitalize on the trend and turn cell phones into a resourceful tool that will improve communication valuably.
How Business Texting Services Improves Inter-Office Communication
Improving company correspondence and communication amongst staff is typically a top priority in any business. With so many different messaging platforms being developed it sometimes takes some trial and error to figure out which communication channel will effectively increase engagement. As professionals in management positions struggle to implement change, they are finding that:
- Staff members are reluctant to learn new tools
- Employees are resistant to downloading new apps
- People dislike having to manage too many programs
- Technology can easily irritate older staff members
Using business texting services is not only a cost-effective solution that won’t require additional training, but your staff won’t have to download any software or app to use it.
If all of your staff members own cell phones, why isn’t text messaging for businesses the most obvious method to improve inter-office communication? It is.
73% of business leaders agreed that use of business texting services would increase because:
- Text messaging is cost efficient
- Nearly all cell phones have the ability to receive and send text messages
- Everyone is familiar with how to use texting messaging, so no training is required
- Little to no spam goes into the texting inbox since usually texting is only used with family and friends
- Internet isn’t required to receive text messages on the go
- Communication can be logged to keep conversation history stored
With so many companies allowing staff members to work remotely, business texting services also come in handy to reach those who are working from their home office immediately.
Business Texting Services Protocol for Companies
While text messaging with your staff is a resourceful tool, there is a protocol to follow to ensure that you stay within legal texting guidelines. Sending a text message to employees should be done through a texting platform like the Text My Main Number web-based user panel.
With the user panel, you can keep a secure log of conversation history which works well with managing multiple departments. Since people always have their cell phones nearby, employees will pay closer attention to messages they receive by texts and can reference them at any time.
Although 98% of text messages are read within minutes of being received, there are still some excellent tips you can use when text messaging your employees such as:
- Keep your text messages succinct
- Do your best to send text messages during their scheduled shift
- Stay professional yet personalized to avoid coming across like spam that they want to ignore
- Avoid sending a mass number of text messages by keeping this as a resourceful tool to use for essential information.
Top Reasons to Use Text Messaging with Staff
As mentioned above, you want to keep text messages to your staff brief and relevant. In addition to time sensitive information, you may want to consider using business texting services to send:
Important Updates
Once the onboarding process is complete there are still other documents that need to be reviewed and signed by your employees. You can use SMS to send updates on payroll changes, updates on benefits, policy changes, deadline, and important changes. This is the best way to ensure that all employees have received the update and avoid things falling through the cracks. You can always send a copy to them by email to cover all your bases.
Answer Common Questions Through SMS Templates
Using keywords, you can create templates that will quickly answer common questions your employees may have. This is an excellent tool for your Human Resources that can not only save time, but also satisfy employees by providing them with a near instant response.
Send Work Schedule by Text Message
If your business schedules staff on hourly shifts or if shifts change each week, you can become more organized by sending employees their schedule via text message.
Communicate with Remote Staff
Year by year, there are more employees working from home rather than in a traditional office setting. With remote workers you’ll be able to stay connected by using SMS to stay engaged with them and keep them up to date with company information.
Send Reminders with Business Texting Services
To avoid having scheduled meetings or phone calls being missed, you can schedule reminders to be sent to your entire staff. This is a great tool to use for industries that have ongoing training and certification programs to keep everyone organized and up to date. While these 5 reasons above are at the top of why using business texting services will make your company more efficient, there are still many other ways to utilize SMS for your company. To learn more about how the Text My Main Number landline texting platform can help improve your communication with employees, feel free to contact us.
0 Comment