Technology has shifted and transformed the way many businesses and industries operate. And often, it’s for the better.
Just have a look at the legal field. Now more than ever law firms take advantage of business texting to connect and communicate with clients on a daily. However, for some attorneys, it may seem disruptive and unproductive to incorporate business texting into the process.
While we understand the hesitation, it will make your jobs more organized and streamlined. If you’re curious and eager to learn more, keep on reading.
How Can Business Texting Help My Law Firm?
Mobile devices are becoming inseparable from many of us. The stats around our texting habits speak for itself:
- The average American checks their phone 46 times a day.
- Text messages are read in under 5 secs.
What does this mean for your law firm? Landline texting rewards you with the potential to better communicate with current your clients. In a profession like the legal field, this is imperative.
It allows you to streamline your case management and promptly attend to a client’s needs. With a small investment into business texting, you can heighten your reputation as a law firm among your competitors.
How Law Firms Can Implement Business Texting
- Send Reminders
Attorneys know the importance of deadlines and due dates for documents, contract drafts, and more. As much as lawyers need to keep up with deadlines and tasks, clients must co-operate for a smooth legal process.
With business texting in the equation, you won’t have to worry about clients missing documents or skipping out on meetings. A simple SMS reminder will ensure clients stay on top of their obligations.
If you’re juggling multiple cases at the same time, you should send out a mass text message and have clients follow up. Since the average person opens a text message within seconds, texting is a great medium to send reminders.
Example SMS:
“Hi Daniel, please have the lease signed and dated before our next meeting in my office.”
- Schedule and Confirm Appointments
Clients balance other obligations beyond their appointments with their attorney. As such, your law firm can use business texting to either confirm or remind clients of upcoming court dates, briefings and consultations.
Besides this, you can use business texting for scheduling purposes as well. To do this, send out a mass SMS to your clients with a link to a scheduling form or an excel sheet. Using business texting for this purpose automates scheduling appointments, saving up more time for your legal team.
Example SMS:
“Hi there, click on the link to schedule your consultation with an attorney at our law firm.”
- Invoices
Sending out an invoice and making payments has never been easier. When you sign up with Text My Main Number, we offer invoice features that allow lawyers to simply send an unpaid bill to your clients. This makes it easy for clients to make a payment from anywhere and at any time.
Example SMS:
“Please find attached the bill for the court fees last week. Thank you.”
- Send over documents
Beyond SMS, business texting offers MMS messages as well. Let’s say you need your client to urgently review a contract ahead of schedule. Alternatively, your client may need greater clarification on a section of a document.
Instead of scanning the document, clients can take a photo of the document they referred to, send it to your business number and you can solve the issue from there.
Example SMS:
“Nathan, please have a look at this section of the contract to ensure your name and date of birth are correct.”
- Provide Quick Case Updates
Attorneys know how frequently changes happen in any court case. As such, you might need to provide updates to your clients as soon as possible. Additionally, you might have to quickly alert your legal team as well.
Business texting enables you to communicate instantly and efficiently with clients. You don’t have to wait to get back to your office and draft an email, you don’t have to call with the chance that clients won’t answer. A simple text message is perfect for urgent matters.
- Quickly Answer Client Questions
Many times, especially before a court date or meeting, clients have tons of questions for their attorneys. Some are short ones about time, place, mannerisms at a meeting, etc. For these prompt questions, business texting is the perfect medium to provide quick answers.
Business Texting Tips for Law Firms
Business texting may be new to you and your law firm. To secure a smooth implementation of your business texting service, keep the following rules in mind:
- Keep it professional
Texting may appear informal given how commonly we use it to connect with friends and family. However, never forget that your authoritative role as an attorney. Always keep communication professional with clients at all times despite the usage of text messaging.
- Promote your business number on your website
It’s always a good idea to promote your business texting number to clients before you roll out the service. This is because clients may have questions or be curious about how this service can help them.
Additionally, tech-savvy clients may grasp the notion of business texting right away while others may have trouble with it at first. As such, spread awareness about this service on your website, social media and meetings with clients.
- Keep conversations within business hours
Business texting makes it so that clients can reach you at any time. But some clients may abuse this privilege. Remember that you still have a life outside of your law firm. As such, keep communications during business hours and only respond to urgent requests.
You can enable an automated text message when clients message you after business hours to inform them of when you’ll be available. The automated feature saves you the hassle of individually replying to clients.
Business Texting Service Features To Look For
If you’re going to integrate business texting into your law firm, make sure you pair up with an SMS service that provides features you’ll need. Here are some things to look out for:
- Bulk texting and individual texting: Attorneys need both options to individually connect with a client or send out a mass text message. Partnering with ⦁ Text My Main Number gives you access to both.
- Free Customer Support: No matter how great a business texting platform is, you’ll inevitably run into issues or have questions from time to time. That’s why it’s essential to have customer support available whenever needed.
- Unlimited Inbound SMS: Teaming up with Text My Main Number allows you to receive an unlimited number of text messages no matter what plan you go for. However, the advanced packages will allow your law firm to send more outbound messages.
How To Get Started
If you’re interested in adding a better communication system to your law firm, call Text My Man Number at 1.800.797.3167 or send us an email. We can also get you started with a 14-day free trial to get you familiar with the platform!
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