As businesses around the U.S. gradually resume their normal operations, dentists can use Landline Texting to help manage the looming backlog of postponed appointments that awaits them.
In a good year, we should all visit the dentist at least twice for a cleaning and check up. The coronavirus pandemic has made that even more difficult than usual. For more than a year, COVID-19 precautions have caused many dental practices to slow down and stop accepting non-emergency patients due to public health concerns, according to industry reports.
As of the week of April 12, 2021, 41.5% of the nation’s dental practices remained closed except for emergency patients and 58.1% were open with lower patient volume than usual, according to a nationwide poll by the American Dental Association. However, COVID-19 vaccinations are making it safer to resume normal activities, such as going to the dentist.
Business texting for dentists allows patients to text with staff members to manage their appointments and ask questions without needing to place a phone call to the office.
However, not all landline phones are equipped to send and receive text messages. To get started with landline texting, you’ll need to find a reliable service provider who can optimize your phone number and set up the technology you’ll need to text with your company’s number.
Text My Main Number users can send and receive texts using an intuitive online dashboard or mobile app. It’s perfect for busy dentist offices that need to juggle phone calls and appointments all day long by reducing the number of phone calls and simplifying the appointment process.
In this post, we’ll talk about how landline texting can help solve common challenges that many dentist offices face and help your dental practice meet the needs of your patients.
- Business texting for dentists makes booking appointments easy
Making a phone call to book a dentist appointment is easy to forget about, and it’s usually one of the first things to get erased off of people’s to-do lists when they’re busy. Plus, more and more people just don’t enjoy talking on the phone, especially if they’ve got a toothache. A recent survey revealed that 62% of consumers say they would like to have the option to confirm service appointments via messaging rather than calling, according to recent statistics compiled by Hubspot.
Business Texting eliminates the phone call barrier by making it as easy as possible for patients to text your office to book or reschedule their dentist appointments. Patients can be in the middle of a work meeting as they schedule a dentist appointment, or waiting in line to buy a cup of coffee. Plus, they won’t have to worry about writing their appointment details down because they’ll have a clear record of the conversation to refer to right in their text messages.
- Dentists can text patient reminders so they book future checkups
Even before the pandemic, people weren’t going to the dentist enough. In 2014, just over half of Americans said they saw their dentist every six months, according to the ADA. Among the top reasons for missing appointments cited by those dentist avoiders was the lack of convenient appointment times.
With landline texting, it’s easy to automate and schedule future text messages such as appointment reminders. You can remind patients to book their appointment months or weeks before they’re due for a checkup so there’s more time slots available for them to come in. Once they set an appointment, you can schedule a reminder for them the day before their appointment so they have the details easily accessible in their recent messages.
- Landline texting helps staff quickly answer common questions
Receptionists and administrative assistants are often spending their valuable work time answering the same routine questions and phone calls.
Text My Main Number’s user dashboard allows staff members to write and save text messages that thoroughly answer or respond to common messages they receive on a day-to-day basis. For example, if a patient asks what forms of insurance your office accepts, a staff member can select a pre-written message containing the list of insurance providers you work with and send it to the patient. That way, staff members don’t need to spend time communicating the same information and they can pay attention to helping patients who are in the office.
- Your entire office staff can keep an eye on communications
Landline texting helps you eliminate possible miscommunication and confusion. When your office gets busy and appointments are overflowing, it’s important that everyone has access to the same information.
Text My Main Number’s dashboard allows you and your employees to read and send text messages from wherever you are. One of your colleagues could be on the phone speaking with a patient as you take a minute to respond to a text message that just came in. Although you’re both using the same phone number, the text message won’t interfere with the voice call, so you can be taking care of two patients at once. Text My Main Number’s mobile app gives staff members more freedom to leave their desks and help around the office. They don’t need to worry about missing phone calls and can see and respond to messages from their own mobile device.
- Text your patients COVID-19 safety reminders
Patients will likely want to know about COVID-19 safety precautions before they arrive for their appointment. You can make it a common practice to text them beforehand to let them know what they should bring with them and what to expect in terms of extra health precautions.
Text My Main Number is an affordable and experienced business texting service provider that helps business owners across any industry upgrade their old landline telephone technology to better meet the needs of their modern clientele. Visit our website to learn more about Text My Main Number.
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