Business messaging has taken new and effective heights in today’s world. From email campaigns to business text messaging, direct communication keep customers engaged and loyal to your brand.
No matter the industry, sending out thank you messages to customers after they use your services is a great practice to implement in business messaging. Thank you messages keep customers engaged and feel valued when they interact with your brand.
The Importance of Thank You Messages
Incorporating thank you notes in your business messaging ensures that customers feel appreciated and recognized. A token of appreciation to customers improves the overall customer experience.
The value of a positive customer experience is indispensable. With more than 84% of businesses witnessing an increase in revenue after improving their customer’s experience, businesses should invest more time into the customer journey. One way to do that is by sending thank you messages. While the act might seem minor, it can pay back in dividends. You can show your appreciation for your customers by thanking them after a recent purchase, being loyal customers, or visiting your stores.
Below are other important perks of sending out thank you or gratitude messages to customers :
- Increase customer retention: The more positive a customer’s experience, the less likely they would switch to another business.
- Expanding your business: Customers who feel valued by brands tend to recommend your business to other people, such as friends and family.
“Thank You” Business Text Messaging Examples
Creating business thank you messages can be difficult if you don’t know where to start. Below are examples of thank you notes you can use in your business messaging ventures.
- Thank you for your purchase! In purchasing our products, you are shopping green!
- We appreciate your recent purchase. If you have any questions or concerns, don’t hesitate to contact us!
- We hope you enjoy your product! Thank you for choosing to shop with [business name]
- Thank you for shopping with us! We hope to see you again in the future.
- Thank you for purchasing our products! Let us know how you feel about your experience with the link below.
- You are one in a million. Thank you for supporting [business name].
- Thank you isn’t enough. After your recent purchase, ’s 10% off on your next time here – on us.
- We take pride in providing excellent service and products. Thank you for choosing us!
- Thank you for being a loyal customer! Here’s a 20% off discount the next time you visit our stores.
- Thank you for making us your final choice!
- We’re grateful you chose our business. Thank you and we look forward to seeing you around again.
- We won’t settle for less than providing you with the best experience. Thank you for choosing us.
- On behalf of [], thank you for shopping with us! We hope to serve you again.
- Thanks for putting your trust in us. You’re the top 10% of customers!
- We appreciate you spending time with us today! Thank you and let us know how you feel with the link below.
- Your business means the world to us. Thank you for shopping with [] and we hope to see you around again.
The Best Thank You Tips for Business Messaging
Thank you messages seem easy to assemble and send. However, there are a few rules to ensure customers find value in these messages. Whether you’re sending out thank you messages after a recent purchase or to show your customers they’re the top 5% of loyal customers, here are some tips to follow to ensure your thank you notes are effective.
- Use it as an opportunity: While upselling other products is a no for thank you messages, you can use it as an opportunity for customers to provide feedback or to send out a discount as a token of appreciation.
- Be professional and approachable. Remember that you’re not texting a friend or family member. Keep it as professional and light-hearted as possible for your business messaging.
- Be genuine. Customers can tell whether or not you’re being genuine through your message. Make sure to include more than just a simple thank you.
- Provide needed support. Customers may run into trouble with your product or have further questions after. Make sure to leave your number or a website customers can use to get in contact with you.
- Keep it concise: There’s no need to write 4 – 5 sentence thank you messages. Keep the thank you messages 1 – 2 sentences to avoid boring your customers.
- Tailor messages as much as possible. Customers appreciate tailored messages. Depending on whether customers visit you in-store, make a purchase online, or send a donation, curate messages that are specific to each reason.
- Stay on topic. The purpose of your thank you message should be solely used to thank your customers. Asking for feedback or providing a discount is relevant to the topic. Refrain from using the opportunity to sell other products to your customers.
Best Messaging Apps for Businesses to Send Thank You Notes
Emailing and physical notes are all great methods to show appreciation for your customers. However, these strategies are not the most effective. Text messages by far have higher readability and response rates. More than 98% of customers read or respond to text messages within minutes.
If you haven’t settled on a business messaging app already, here are a few that could work for you. Below are the best messaging apps for businesses depending on what you’re looking for.
WhatsApp is a popular app to use for businesses. Many businesses gravitate towards WhatsApp because it’s wildly used and popular among the general public. Sending out a thank you message with WhatsApp is easy to use and takes only a few moments.
Telegram
Telegram is another popular app that businesses use. Similar to WhatsApp it is used by many people, you can use telegram on a Pc or mobile. This app also does not have any limits on the size of your media and chats and can hold up to 200k members.
Text My Main Number
The proper text messaging software can not only help you easily send out thousands of thank you notes, but it can also help you with all aspects of business messaging. Text My Main Number includes features such as the ability to make group chats, create email campaigns, store thousands of contacts, have scheduled texting, auto-reply and so much more.
It’s worth looking into. Using a text messaging platform can help your business with the business messaging solutions you need.
The Bottom Line
Thank you notes are a small yet impactful way to ensure a positive customer experience for everyone who shops with your business. It makes customers feel recognized, appreciated and valued.
The next time a customer finishes a transaction, you know exactly what to do.
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