From debt collection to set up appointments, business texting can make things much easier for banks. Believe it or not, banks often incorporate the latest technology to make their lives and their clients’ lives a lot easier. As such, creating a business number for clients to receive alerts and messages from you is an optimal way to increase customer satisfaction and efficiency in the office. Keep on reading to learn more about why and how business texting can be a huge help for banks.
The Benefits of Business Texting for Banks
Texting works simply because texting is the main way that people communicate nowadays. With 80% of customers wishing businesses would utilize texting and 54% becoming frustrated that they couldn’t text their company or bank, text messages reach people much more than other communication methods. It’s a great marketing tool when coupled with social media and other traditional marketing methods.
There are a ton of ways you can use business texting banks. Whether it’s for advertising and promoting your prices and packages or informing your clients about closures for the holidays, you can rest assured your customers will get a heads up as soon as they can. With more being sing mobile devices, they can easily be alerted of any upcoming information coming their way. Additionally, with business texting you can:
- Save time with business texting: It can take a long time to schedule 30 phone calls with clients throughout the day. That’s not the case with business texting. You can send out mass messaging (the same message will go to all your clients) to save time.
- Higher response rate: The response times for text messages is 60 times higher than an email. This means you’ll get more clients making the necessary payments and financial decisions on time – saving you the headache.
- Text messages are cost-effective: Our texting plans at Text My Main Number start at 23 dollars. This is extremely cost-effective and much cheaper than other methods of communication when you break it down.
Bottom line, business texting can help increase efficiency, develop better customer communications and improve your services. At Text My Main Number we ensure our clients have a thorough understanding of our platform and services so they can make the most out of business texting.
How Banks Can Use Business Texting
- Debt Collection
Late mortgage payments, and overdue credit bills, happen to the best of us. And some of us just need a simple reminder. To help out your clients, send an automated text message a few days before their bill payment. These payment reminders are easy to draft and send.
- Missed Payment Reminder
The great thing about text messages is that you can make them more personable and friendlier. While missed payments are always slightly stressful for everyone, a quick reminder is something that everyone needs from time to time. Writing a personable email to your clients may make them feel less guilty as well.
- Appointment Reminders
There are a variety of reasons people visit the bank. Applying for a mortgage, making a GIC investment, transferring your investments over – these all require in-person or on-the-phone appointments. These meetings are also very important. As you may have multiple clients to see in a day, it’s important that whoever signs up for an appointment shows up for them. You can always send a friendly reminder over text to remind your clients of any upcoming appointments to avoid missed ones.
- Scheduling meetings
Rather than scheduling a phone call or having your clients wait in line to see you, you can always send over a meeting link for clients to book an appointment. This makes the whole process much easier on both sides – for yourself and your clients. You can set up your website and send a link or google form for clients to fill out their information.
Texting Tips for Banks
As with everything, there’s etiquette to speaking with your clients over a text message. While we often use this medium to communicate with our friends and family, there are certain rules to follow when sending a text to clients. Here are a few tips to consider:
- Keep it short
Save long conversations for phone calls and meetings. Like any text, messages are most effective and easy to read when it’s concise.
- Set boundaries
Clients might feel the urge to contact you on a daily. You can resolve this issue by setting up an auto-response and clarifying the need to communicate during school hours.
- Be clear
To avoid continuous back and forth questions, make sure to keep your messages clear. With Text My Main number, you can also send out message templates so that you’ll only have to write a specific question once.
Helpful Texting Features
When you sign up with Text My Main Number we want to ensure you have features that are beneficial for your bank. Below are a few features you can take advantage of when you sign up with us.
- Auto reply
To keep customers informed and in the loop, have an automated texting feature in place when customers message during off-hours or while you’re on vacation. Let them know when you’ll get back to them!
- Automated messaging
The automated texting feature by Text My Main Number allows you to schedule text messages ahead of time. This would be great for an appointment or payment reminders.
- Direct chat messaging
Customers are more likely to stick with a bank that they can easily reach out to when they need any help or need their questions answered. Text My Main Number offers direct chat messaging so you can get into direct contact with your customers. This creates smoother communication and happier customers as a result.
- Survey Texting
Data can transform how you deliver products and market to your customers. Text My Main Number makes that easier by allowing you to create and send out a client survey over text. With the stats we mentioned earlier, rest assured you’ll have a greater chance of receiving a response than over email or phone.Banks can rely on business texting to communicate with clients, alongside emails and phone calls. If you’re interested, try out Text My Main Number with a free 14-day trial or get in touch with our team.
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