Customer service reviews can always come in a mixed bag. Nowadays, reviews are given through tons of mediums; from word of mouth to online Google reviews, what your customers feel, they’ll say.
Business owners often get discouraged when they receive a bad customer service review. Even if you offer top-of-the-line services and quality customer representatives, bad reviews are sometimes inevitable. The important thing is to generate good reviews and make sure that those customers leave them.
How to Ask for Customer Reviews
Customers are more likely to leave a bad customer service review than a good one, so how can you work around this? Below are some useful tips on how to ask for customer reviews the moment people exit your business or purchase a product.
- Text Reminders
Business texting is not only useful for sending out promotions or for your customers or clients to reach you. It’s also a great way to send reminders.
Texts have on average a 98% open rate – that means that your reminders for your customers to leave a review will most likely be read. Simply have a call-to-action for customers to leave a review behind. This exceeds the open and engagement rate in comparison to emailing or posters.
Once you ask your customers to leave their phone number when they make a takeout order or make a reservation, you can use that number to send a reminder. At Text My Main Number, we make the process much easier by allowing you the freedom to schedule these texts, create a custom reminder template and more.
This is a great way for your customers to remember to leave a review. Simply embed the link to your review page in the text and you’re all set to go!
- Share a Promotion to Encourage Reviews
To incentivize your customers to leave a review, think about incorporating a draw or offering a bonus item. In the case of a draw, every time a customer leaves a review, you put their name into a draw where they can have the chance to win a free meal or a gift card to your restaurant.
This better motivates your customers to write a customer service review online. It also establishes a better relationship with your customers, turning new customers into loyal customers. You can send a simple business text to all your customers about this promotion.
Better yet, you can tailor your messages with our group messaging function. Here, you can split your customers up into groups depending on their demographic and send a tailored message that would resonate with them.
- Use an NPS Score
Using a net promoter score is a great way to understand your customer’s experience while getting a review from them as well. This way, you show interest in your customer’s experience at your restaurant.
Simply send out an NPS survey once you enable our survey texting feature. This will embed a link into your text where your customers can review your menu, hospitality, etc. Once they’ve completed this, ask your customers to leave this review online to your number of Google reviews.
- Market it on your Social Media
Social media is the powerhouse that connects people all around the globe. So use it to your advantage! Encourage your customers to leave a review online using Facebook, Instagram and even Tik Tok.
If your customers are more inclined to leave a review on the post, simply encourage them to check out your reviews online. Once you spread this message, your customers will begin to understand the value of Google reviews.
- Hand out Stickers and pamphlets
While technology is taking over, this doesn’t mean the old traditional sticker and pamphlet don’t work either. Hand out fun stickers and pamphlets to your customers after they leave your restaurant or drop by to get their take-out order.
If your customers get their meals in person, you can also mention this and explain the importance of these Google reviews for your restaurant as well.
- Give them a memorable experience
There’s nothing like a great experience that will motivate someone to write the best customer service review. By simply creating a welcoming environment, showing generous hospitality and providing great food, a great experience is enough to excite people to provide a review online
Valued customers will do a lot to show their loyalty to you. As such, if they know they can help your business by leaving a simple review on Google, they’ll be happy to do it. They can share their experience, and this will likely get others to do the same.
Great Customer Review Examples
- Constructive Criticism
Criticism isn’t always bad – constructive criticism can help you improve your services and make changes for the better. Especially if it’s something you’re frequently hearing from customers, it may be something you might want to look into. When potential customers read a constructive review, they may think to themselves if it bothers them or not. Take this review for example:
Example: The service was incredible but the lines are super long. Otherwise, the food was great!
For some, a long line is an absolute turn-off. For others, as long as the service and food are great, the wait times won’t bother them. In this context, this review may help business owners look into how to reduce long lines.
- Detailed and Honest
Useful reviews are specific and provide greater context for those reading the review. Potential customers reading the review will know exactly what made others happy, and what may align with what they’re looking for. A detailed review is impactful for those who stumble across it.
Example: I never usually get my nails done but Beauty and Salon convince me to visit more often! They were so careful in listening to my ideas of the nail look I was going for. They provided suggestions and asked even more questions I didn’t think of when choosing a nail design. Shout out to you Mary! I ended up going for a simple French tip with heart designs boy are they gorgeous! The care and precision that went into my nails made me feel like a 100 bucks. Will visit again!
- Acknowledge Good Customer Service.
Customer service is important – it can be the sole factor that determines whether a customer stays or goes. If a review makes a shout-out to your staff, this can be great for your business.
Example: Thank you so much to Steve and Ava for making my experience at the bank incredible. They took time and looked into my concerns, walked me through my next steps and made themselves available for any questions I might have had. Highly recommend visiting this bank branch.
Whether it’s on Google or Facebook, your reviews online are there forever. Focusing on great customer service will inevitably lead to the best customer service reviews. In no time, your business will gain the recognition and traction it needs.
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