Furniture sales are booming in the U.S. and around the world as more people move around and buy new homes, which means there’s a big opportunity for furniture stores to cash in on the consumer demand. Landline texting is an excellent for furniture stores to provide outstanding customer service and market themselves in 2021 and beyond.
Furniture stores are projected to report about $68 billion in sales in 2021, up from $65.83 billion in 2020, according to industry statistics. While much of the market is dominated by big box retailers, smaller furniture stores also play an important role in the future the industry.
Smaller businesses and large stores alike need to provide fast and easy customer support, otherwise consumers will quickly move on to another seller that’s more equipped to help them with their furniture needs.
Landline texting allows your employees to communicate via text message with customers and suppliers to help streamline workflows and open up an additional avenue of communication.
What is landline texting?
Landline texting for furniture stores allows your customers to text your showroom’s main business phone number to communicate with staff, schedule furniture pickups, and give customer feedback. With business texting, you’ll spend less time talking on the phone and more time assisting customers in the store while still providing outstanding customer service.
Traditional landline telephones do not come equipped to send and receive text messages, but business texting service providers like Text My Main Number are available to optimize your business’s landline phone to send and receive SMS messages and images.
Text My Main Number is a trusted business texting service provider that offers around-the-clock customer service and expert advice to business professionals who want to get started with landline texting.
Here are 5 ways furniture stores can use landline texting
A business texting service for furniture stores makes it easy to coordinate furniture pickups and deliveries
Moving furniture from Point A to Point B can be a bit of a logistical process, but landline texting makes it easy to coordinate pickup times and locations so things go smoothly.
Once a customer purchases a piece of furniture from your store, you can set up a time for them to pick it up at the store or arrange to have it delivered to your home via text message. If there are any questions about the delivery or pickup, the customer can quickly text a member of your team without needing to call the store to find someone to talk to.
Texting also ensures that all of the information provided is up-to-date and accurate. You won’t have to worry about getting the wrong address, misplacing a receipt, or fumbling a delivery time because the information will all be available in the text messages between your store and the customer.
Use landline texting to announce seasonal furniture sales and special offers
As many people spend more time at home during the pandemic, they’ve gotten quite a few redecorating ideas. You can entice people to shop at your store by sending out occasional information about furniture sales and special offers, such as Memorial Day sales or end of summer specials.
Instead of spending tons of money on expensive email marketing campaigns or time-consuming social media posts that will likely get ignored, you can send a short and simple text to your contact list letting people know when new sales and discounts are available. If people are not interested in receiving text messages from your business, they can simply reply ‘STOP’ to be taken off your contact list so they do not receive future messages.
Schedule private shopping appointments
Landline texting makes it even easier to accommodate customers’ special requests such as private shopping appointments for those who do not feel comfortable entering a crowded store. You can encourage people to text your business’s main phone number to set up a time when they can come in and shop for their furniture.
Private shopping appointments also allow customers to get one-on-one assistance from employees so they can make their purchases quickly. This can also come in handy for interior designers or corporate buyers who need to make large orders of furniture and don’t want to waste their time fighting the crowds while the store is open.
Enhance worker productivity with text message templates and scheduled messages
Do you ever wonder how much time you and your employees spend speaking on the phone or checking emails during the day? A business texting service for furniture stores makes it possible to streamline and even automate some of those routine tasks to save your staff valuable time so they can focus on helping customers.
With landline texting, each user receives log in credentials to access your business’s texting dashboard. From there, they can locate pre-written text message templates and schedule messages to send in the future.
Send follow-up texts to gather customer feedback using a business texting service for furniture stores
Customer feedback can be extremely helpful to understand what sort of shopping experience your furniture store is offering.
Once a customer makes a purchase with your store, you can schedule a follow-up text message to ask them to fill out on online feedback form about their experience. Some businesses also offer extra discounts or other incentives for providing feedback, which is another great way to keep people coming back to your store.
How to get started with landline texting
If you want to merge your phone service with text messaging, reach out to a trusted and qualified business texting service provider to discuss your options today.