Landscaping professionals need to provide excellent customer service while completing laborious tasks each day, and landline texting is a handy tool to help landscaping companies get their work done and keep their clients happy.
The landscaping service industry is responsible for landscape maintenance, lawn care, landscape design, planting, and irrigation to homeowners and businesses. Many landscaping companies are small businesses that may not have big budgets for marketing and administrative support.
That’s why business texting for landscaping companies is a simple investment that will help you deliver the best possible customer service.
Business texting is an additional service that optimizes a company’s existing landline telephone number to send and receive text messages without interrupting voice calls.
A business texting service provider, like Text My Main Number, can get your texting service up and running. You can quickly begin serving your clients and streamlining your overall workflow via text message.
Our friendly and knowledgeable staff at Text My Main Number can get your landscaping company’s landline phone number ready for texting. You and your employees will love using our intuitive online dashboard and mobile app to send and receive text messages
Help busy landscaping crews stay in communication
On any given day, your landscaping crews are likely out at various locations in the community serving your clients.
Landline texting allows crews to remain in the loop about what their colleagues are doing, and helps them keep an eye on who is contacting your company throughout the day. Rather than relying on one person to monitor your business line for incoming phone calls throughout the day, your entire team can log into their mobile apps to check messages. Direct communication via text eliminates the chances of confusion and miscommunication and ensures that everyone has instant access to important business messages as they come in.
Text My Main Number allows multiple users to create accounts to monitor and send messages using your business phone number all at once. Crew leaders can text a client to let them know they are about to arrive at their property to work while the business manager is texting a mechanic for an equipment repair.
Landline texting saves you time and helps you offer extra customer support
Clients regularly call their landscapers with questions or requests for special services. If your business phone number is optimized for texting, they can simply send you a brief text to pass along the request. You can reply to their question quickly and professionally once you have a chance. Your clients will always feel like you’re there for them, and you won’t need to interrupt what you’re doing to take their call.
Plus, modern business texting service providers allow you to pre-write and save text messages to help you answer common questions quickly. If a potential client asks about your rates, for example, you can locate and send the appropriate pre-written message to answer the question.
Automated texts make it easy to stay in touch with clients
It’s normal for clients to suspend their lawn care and landscaping services during the colder months. Once the warm weather comes back around, you’ll want to be able to quickly get back to work without missing a beat.
Business texting for landscaping companies makes this very easy.
Instead of going through the hassle of mailing out reminders, sending emails, or making phone calls, simply schedule a text message in advance. A mass, automated text to all of your clients can quickly let them know when they should restart their yard and landscaping maintenance services.
Schedule texts in advance to keep your clients and employees on track
You can enhance and automate even more of your customer service responsibilities by scheduling out automatic courtesy texts to let clients know when crews will be arriving at their property to work. Landscaping can be noisy work, so families with small children or companies that may be planning important meetings will appreciate the heads up. They may need to shift their daily plans around or reschedule their lawn care appointment that day, which can be done via text. You can also use this feature for scheduling follow-up customer satisfaction surveys so you know if your clients are happy with your landscaping services. Surveys help you quickly learn about any potential issues or mistakes and professionally address them.
It’s also incredibly easy to schedule a text beforehand. You can pre-write the message and set it to send on a specific day and time. You can also schedule reoccurring text reminders if you plan on providing a regular service.
Business texting for landscaping companies sets you apart from competitors
Less than 30% of all companies offer messaging services to help customers, according to statistics compiled by Hubspot. Yet, 62% of consumers say they would like to have the option to confirm an appointment via messaging.
Landline texting allows your company to cater to your client’s preferences and makes it easier for them to book your services over other local competitors. By making it as easy as possible for people to schedule and communicate with your team, clients are more likely to choose your services and keep coming back.
Texting is a much more efficient and personal form of communication compared to emails or paper flyers. Your clients can feel comfortable knowing that they’re speaking with a qualified lawn care professional who is willing to take the time to understand what they want and answer their questions.
Now has never been a better time to invest in landline texting for your small business. Text My Main Number offers an affordable business texting service that is equipped to assist business owners in any type of industry.