Business texting has become increasingly popular in recent years because of its convenience. Text messaging is a quick and easy way for businesses to communicate with their customers and clients, providing them with a fast response time and increased accessibility.
Texting allows businesses to engage with their customers in a way that feels personal and intimate, which can help build stronger relationships and increase customer loyalty. Additionally, texting allows for a level of flexibility that other forms of communication cannot provide, as customers can respond to messages at their convenience, rather than having to schedule a call or meeting. Overall, business texting is convenient because it saves time, increases accessibility, and fosters stronger connections with customers.
Things become even more convenient when you use an SMS template. But how exactly do you use text message templates? Similar to an email template, a text message template is a template answer you can reuse and send to various customers. Rather than re-writing a new SMS template every time you send a message to someone new or when you’re advertising a new product, you can use the same message over again. This saves you time and money!
SMS Templates
You can use SMS templates for a variety of reasons and contexts. From out-of-office messages to promotional text messages, you can have a library of text message templates to reuse over and over again. There are a ton of SMS templates for marketing and SMS templates for customer service purposes that will save you time once you find your tone.
Better yet, any industry can use templates! Simply tailor the messages below to your business and reuse them when relevant. We’ve developed different templates depending on the tone, industry and context you may be in.
Different Tones
Fun and Lighthearted
Hello there!
Thanks for getting in touch.
Currently, I’m enjoying one too many martinis on my vacation away. A much-needed break for me! I’ll be back by September 5th to answer any questions: business will be back as usual afterward.
In the meantime, visit my FAQ page if you have any general questions or inquiries. See you soon.
Business Casual/Professional
Hello,
I am currently out of the office at a conference in Miami. I will be back tomorrow afternoon to follow up with any emails or calls. As such, please be patient. I will get back to your messages as soon as I can.
In the meantime, you can reach out to my assistant Philip at philipllt@gmail.com for any urgent inquiries. Otherwise, visit our website for general questions.
Thank you and take care.
Short and Straightforward
Thank you for shopping with us! Please visit soon.
Contextual Text Message Templates
Out of Office Message – For Urgent Matters
Hello,
Thank you for your message.
I am currently on a two-week vacation and will return on October 27th. I apologize for any inconvenience this may have caused.
If this is an urgent matter, please reach out to my colleague Rebecca at XXX-XXX-XXXX, and she can assist you in any way that she can. In the meantime, you can also check out our website for any questions you may have.
Looking forward to responding to you all as soon as I return.
SMS Template for Marketing
Hi lovely customer!
Please visit our store in person or online to get 50% off on every item! From our latest styles in shoes and clothing, this is the sale of the year; you won’t want to miss it.
Survey Message
Thank you for shopping with us@ How would you rate our customer service this year on a scale from 1 – 10?
Did you find the automated customer chat function on our website useful? Did it help you find what you needed?
What was your favourite Tik Tok trend that we participated in?
Please let us know with this short survey!
Confirmation Message
Thank you for booking with us. This is a confirmation that you have booked at our restaurant for Monday, February 28th at 6:00 PM for 2.
If you need to cancel or reschedule, just let us know!
Schedule an Appointment
Need to book an appointment? Text 2 to our number and we’ll send you the link to schedule an appointment with our doctor as soon as possible.
You’ll receive a confirmation email right after!
Last minute Alerts
Calling all local honey lovers! We’re going to be at the Farmer’s Market this weekend in stall number 5. This time, we’re selling everything from honey lollipops to our fan-favourite buckets of honey.
If you’re in town, you don’t want to miss out!
SMS Template Etiquette
All these messages have things in common that will get readers to read your message. If you follow these steps and these tips, this will make your SMS templates easier and more convenient to read for customers.
- Keep it short
Save long conversations for phone calls and meetings. Like any text, messages are most effective and easy to read when it’s concise.
- Set boundaries
Clients might feel the urge to contact you on a daily. You can resolve this issue by setting up an auto-response and clarifying the need to communicate during business hours.
- Be clear
To avoid continuous back-and-forth questions, make sure to keep your messages clear. With Text My Main Number, you can also send out message templates so that you’ll only have to write a specific question once.
- Always add a friendly greeting
A friendly greeting to a text can go a very long way. Whether you’re asking for your customer’s opinions on your business or asking them to check out your latest Instagram post, a greeting is a form of politeness.
- Personalize your messages
As we mention time and time again, humans are driven by emotion. The more you personalize your text messages, the more clients will feel like you genuinely care about them. With that connect, customer loyalty is almost guaranteed. But how exactly do you personalize a message? This can start by adding their name to the text message greeting or alluding to another fact you know about their lives.
- Send your messages at appropriate times
To get a high number of responses to your business text, you need to consider the time of day you send your message. For reasonable engagement, it’s best to send out text message templates from 9 AM – 4 PM (appropriate business hours). As such, avoid sending any messages in the nighttime when people most likely want to relax and spend time with their loved ones.
Templated answers can save you a ton of time. Better yet, you’ll still get the customer engagement and activity that you normally would. If you have any further questions, don’t hesitate to contact our customer support team and Text My Main Number.
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