If you run a medical practice or wellness facility, you know how vital it is to provide valuable services to your patients or clients, all while driving your business goals. The challenge exists in finding a centralized, universal, and affordable communication channel such as a business texting service that is favorable to both of your objectives.
Many medical and wellness centers struggle to keep their appointment slots full despite their flexible availability. Patients and clients aren’t notified fast enough of open appointment slots, so there’s a disconnect between the patient/client needs and actual appointment capacity. Employees call patients and clients to notify them of available openings but end up playing an endless game of phone tag. Sure, they could send an alert to convey the open availability via email, but there’s no assurance recipients will actually see it buried beneath hundreds of other unread emails. This results in frustrated patients and clients in addition to frustrated employees.
Fortunately, more and more medical facilities have discovered the effectiveness of the Text My Main Number business texting service as their central mode of patient and client communication. Not only is it the favored communication channel for consumers, but it’s also very simple for your staff to learn and then implement.
Here are several definite examples of how doctors’ offices, clinics, hospitals and wellness centers use the Text My Main Number business texting service to advance business and the overall patient and client experience. Develop an opt-in list and use the following simple tips while you watch your business grow.
Fill more appointment slots and reduce no-shows
A texting integration with your existing CRM may just resolve all of your appointment woes. You’ll have the ability to automatically notify patients and clients of available appointment openings to ensure that every appointment slot is filled to capacity and reduce the number of no-shows by using the Text My Main Number business texting service to send scheduled appointment reminders. Text messages are fundamentally high priority to people, so the chances that your text messages are read will be dramatically higher than any phone call you’d make or email you would send.
Invoicing, answer billing inquiries and send payment reminders
When patients or clients know they’re going to be late with their payment, they’ll avoid your staff like the plague because they want to prevent confrontation at all costs. Sidestep the awkwardness and send them a quick text message instead. This will allow them to easily and quickly correspond with your team about any billing issues they may have. With the Text My Main Number business texting service, you’ll also have the ability to send scheduled payment reminders, invoices, and payment links all via a text message, so that people won’t have the chance to forget to pay their bill on time.
Send personalized health tips
Motivate and engage your patients and clients by sending them helpful tips via text. You can also spice up communication by sending inspirational quotes or medical articles and let them know about new appointment availability. Text messaging allows you to connect with patients and clients while they’re on the go, so it’s way easier to develop an actual relationship with them. With the Text My Main Number business texting service you can also save time by sending group SMS texts with dynamic fields. In other words, a doctor can text all of their patients a personalized inspirational quote at once.
Promotional offers and reviews
The Text My Main Number business texting service allows your medical facility or wellness center to share announcements, exclusive discounts, sales, and more with patients and clients on your opted-in texting list. You’ll also have the ability to start receiving more online reviews by texting your contacts the link to your Yelp, Google, or Facebook page. When you open your business up to realtime feedback in a more conversational way it will result in a more humanized response.
Follow up with patients and clients
Using a business texting service is less intrusive and delivers lower pressure than making a phone call, so it’s usually better received with prospective patients and clients. Since it’s such a conversational means of communicating naturally, it comes across as a more personalized form of contact than a scripted call or a robot-generated email. You can also schedule patient and client reminders to your current list, which will increase retention by a landslide.
Auto-reply to every message
Always remember that your patients and clients are your first priority – so make sure they know it and feel it with every interaction. They’ll especially recognize it when they see your fast response time. The Text My Main Number business texting service will allow you to set up auto-replies so that you can respond to every inquiry, at any time (even after hours), and pre-draft templates that will help your staff respond to FAQs with the speed of light.
Realtime template delivery
Deliver prompts in real time to send predetermined templates to patients and clients via text. You’ll have the ability to quickly send a template with directions, appointment options, prescription instructions, surveys, and just about any type of form you’d like to send all while you’re still communicating live with the person.
Stop playing phone tag with patients and clients and improve your communication with a free trial of Text My Main Number business texting service today.
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