Visiting the doctor for yearly check-ups or a prescription is something we’ll all do several times in a lifetime. However, going to a walk-in clinic is often met with hesitation and frustration from many people. But why is that the case?
From long wait lines to rushed services, it’s no wonder people are staying away from walk-ins. 68% of patients skip seeing a doctor due to the nature of walk-in clinics. However, what if you could change that statistic? What if you could implement an easy way for clinics to know about wait times, get a health briefing over the phone and more?
SMS texting can help solve these problems if implemented correctly. If you’re interested, keep on reading to learn more about how business texting can increase patient satisfaction.
Why Business Texting?
Texting is the way that most people communicate in the modern world. No matter the kind of business you run, whether that’s a pop-up shop or a doctor’s office, you’re going to have to meet your customers halfway. That means using texting as a way to make their lives easier. But if you’ve never even heard of business texting, how does the concept work?
When you sign up with a business texting provider, they provide you with the option of choosing from several plans. From there, you somehow prompt customers or patients to sign up for your texting service. Then, you can use this platform to communicate with patients, sign them up for an appointment, alert them of wait times and so much more.
Text My Main Number is all about providing customers with the resources to execute these things. Automated messages, schedule reminders, surveys – the list goes on and on. Below are a few perks you get with business texting and features you would need to use.
- Standout from Competitors
It’s rare for any walk-in clinic in this day and age to implement business texting, even though it’s highly beneficial. However, you can be the one to outshine the rest of the walk-in clinics when you offer business texting. You can be the one walk-in clinic to have shorter waiter times, better use of appointment reminders and so much more. The more you improve the process within your walk-in, the less stress you put on your staff. This makes for even better customer service.
- Improve Communication
Doctors need to always be in constant communication with their patients. From appointment reminders to reminders of prescription pick-ups and more, communication allows for a smooth and easy process. With our scheduled text messaging feature, you can set a scheduled text for every patient in the next 48 hours. This ensures that more patients show up and fill up your schedule.
Additionally, our direct messaging allows patients to connect with you if they have any concerns or worries. By making yourself more accessible to patients, you’ll increase your patient retention rate by a landslide.
- Automate Tedious Tasks
When we visit the doctor there’s always a ton of paperwork to handle and signatures needed. Why not get it finished and over with by sending the documents through text to your patients? At Text My Main Number, we ensure that our messages are securely coded to avoid any loss of information. With a simple click of a button, you’ll have everything you need.
What about informing customers of when your office will be closed or if you’re away on vacation? With business texting, you can send automated text messages to every patient to ensure they’re in the loop while you get to enjoy your time off.
- Build a Relationship with Patients
Making the process a lot smoother at walk-in clinics guarantees less frustration for your patients. With the simple reminders and greater accessibility to you and your expertise, clients will feel greatly appreciated for everything you do. Your patients will sense that in your customer service as well as the way you conduct your business.
- Cut down on Wait Times
Need a creative idea to cut down wait times or at least give patients an accurate heads up of when they’ll get to see a doctor? With business texting, you can have patients sign up for reminding service that lets them know how long it might take to see a doctor or how many patients are ahead of you. This gives patients an indicator even before they set foot into the office.
If you sign up for our premium plan, you have the option of having 5 keywords. Have patients text your keyword to a number so they can have an idea of when they could see a doctor.
Why Sign-Up with Text My Main Number
There are a ton of business texting providers out there. However, at Text My Main Number, we’ve worked hard over the years to tailor and refine our services to ensure businesses and walk-in clinics alike have the tool to elevate their customer services. Here are a few perks you get when you sign up with us:
– A plan for every price
Whether you’re looking to invest just a bit or a lot of money and time into business texting, we offer plans that range from as low as 29.99 dollars to 199.99 dollars. It’s all up to you and what features you want to have as a part of your walk-in clinic.
– 14-day trial
We believe that all customers should have the option to explore and try out a business texting platform before committing to it. That’s why we offer a 14-day trial for you to get a feel of all the available features and even send out a few text messages yourself.
– Tons of features
Think about business texting as a way to get in touch with your patients. Maybe you want them to fill out a survey on their underlying health conditions, maybe you want an age verification on the text to ensure patients are being ID’ed. Regardless of what it is, we most likely have the software and features for it.It’s never too late to implement something like business texting to your walk-in clinic. But remember this – the earlier you do it, the more time you have to see your walk-in clinic transform into something patients will enjoy coming to rather than dreading. Get in touch with our representatives on our team to learn more about what business texting can do for you.
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