With more people getting fully vaccinated for COVID-19, it appears travel agencies will be busy in the coming months as many eager vacationers finally have a chance to book trips. Landline texting is a simple way for busy travel agents to communicate with customers and manage an avalanche of transactions.
More than seven in 10 Americans say they are planning a summertime vacation in 2021, up 37% from last year, according to a report by the U.S Travel Association published in April.
Many of those vacations are being planned by professional travel agents. A poll conducted by the American Society of Travel Advisors showed a 76% increase in customers in early March 2021 compared to before the coronavirus pandemic.
In this post, we’ll talk about how travel agencies can use business texting to streamline communication and make vacation planning easy and enjoyable.
What is landline texting?
A business texting service for travel agencies allows your company to use its original phone number to send and receive text messages in addition to traditional voice calls. Landline texting has helped all kinds of businesses streamline workplace communication and automate routine tasks. You don’t need to purchase additional equipment or set up a new phone line, simply reach out to a business texting service provider for help getting the new service set up.
Text My Main Number is happy to provide top-notch customer service and offer expert advice to travel agencies that hope to integrate landline texting into their workplaces.
- A business texting service for travel agencies makes managing bookings easy
Travel agents were already reporting in early spring that they were facing a flood of new customers and phone calls for requests to get travel plans booked ahead of the summer, according to an article by The New York Times published in April.
Texting is a faster and more straightforward way for people to communicate their travel wishes and for travel agents to confirm their itineraries and reservation details. It also gives travel agents the opportunity to look up information as they chat one-on-one with their customers, so they can provide the most updated and accurate information.
- Schedule reminders for upcoming deadlines and travel itineraries via text
Vacations require quite a bit of planning and scheduling, which is why travel agents are such a valuable resource. However, agents can find ways to automate their routine tasks with a little planning beforehand to make their jobs easier and keep serving their customers.
Travel agents can create a schedule of text message reminders to make sure travelers have all of their payments, travel documents, and vaccination records in line with plenty of time before their trips begin. The scheduled text messages will send automatically at the set date and time, so travel agents don’t have to worry about remembering to keep up with routine reminders.
- Quickly respond to questions with informative, prewritten messages
Pricing, accommodations, popular vacation destinations, COVID-19 travel restrictions? Travel agents get questions about these common topics all the time. Why not save a few minutes each day and have those answers ready to send via text?
Text My Main Number makes it easy to draft and save prewritten text messages that travel agents can instantly send via text using the simple online dashboard or convenient mobile application. For best results, keep the text message brief or include a link to your travel agency’s website where customers can get all of the information they need. You can also quickly personalize the text by addressing the recipient by their name and signing the message with your name. Be sure to promptly respond to any follow-up questions.
- Use landline texting to send receipts and invoices to keep clear financial records
Paper receipts get shuffled around and lost, emails get buried or booted to spam folders, but text messages remain readily available on mobile devices.
Travel agents can send copies of receipts directly to their customers’ mobile devices so each of you has a handy record of bills and payments to make financial records a little easier to manage.
- Send important documents back and forth via text so travelers always have them handy
Beyond financial records, travelers will appreciate having their travel itineraries and important documents on their mobile device as they’re traveling so they are easy to locate and reference while on the go. That way, they won’t have to worry about having an internet access to check their email or keeping track of hard copies throughout their trips.
With landline texting, travel agents can send copies of documents as images or PDFs straight to a customer’s cellphone.
- Send important documents back and forth via text so travelers always have them handy
Beyond financial records, travelers will appreciate having their travel itineraries and important documents on their mobile device as they’re traveling so they are easy to locate and reference while on the go. That way, they won’t have to worry about having an internet access to check their email or keeping track of hard copies throughout their trips.
With landline texting, travel agents can send copies of documents as images or PDFs straight to a customer’s cellphone.
- Keep travelers aware of COVID-19 and other safety updates they should know before reaching their destination
Although U.S. travelers are eager to jet off to exotic destinations after more than a year of lockdowns and restrictions, many other countries are still coping with the pandemic and issuing new travel restrictions.
Travel agents will need to keep the shifting regulations in mind and communicate with customers about how they’ll impact their vacation plans. A business texting service allows you to send mass text messages to specific groups of recipients. For example, if Spain updates its quarantine requirements for international travelers, travel agents can text all of their customers who are traveling to Spain to alert them of the update at once instead of trying to field several phone calls.
Text My Main Number is an affordable and experienced business texting service provider that can optimize your company’s landline telephone number to send and receive text messages. Texting allows you to meet the needs of modern travelers, stay organized, and instantly share information.
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