We’re just going to say it, without a shadow of a doubt, that if given the opportunity employees would much rather use tools that make daily operations easier. Your boss is sure to agree with that statement too, however, getting them to approve the purchase of said tools…well, that’s a whole other story.
See here’s the thing: You and the entire staff have had nonstop issues with the daily workflow, and you’re finding that
providing customers with the attentive service they deserve has become challenging. So now you’ve made it your business to find the perfect tool to resolve all of these issues. You’ve done the due diligence, read online reviews, compared customer feedback and you’ve come to the conclusion that a business texting solution is exactly what the doctor ordered to help reach your goals. Now the challenge is, convincing your boss to get on board.
Your input matters
While they should, not all companies are using a business texting solution to communicate with customers, mainly because no one has proven its value to them yet. More times than not, the employees who notice the value of the most innovative tools, are not the ones who have buying power. That basically means that although employees are usually the first to have the ability to identify a problem in the way the company communicates with customers, they’re not the ones with the power to give the green light. Upper management will have to be convinced of this business texting solution in order for it to be implemented.
In other words, when it’s time to push for upgrades or new innovative tools at the office, employees are typically the first to voice the necessity, not management. It actually makes a lot of sense because the staff is who works directly with customers and the company’s product or services each day. Management already has a million things on their plate, so it becomes challenging to have a good pulse in terms of what’s needed in order for staff to do their jobs efficiently and what new tools can improve customer satisfaction.
If you’re a staff member who works for a company that would benefit of using a business texting solution to communicate with customers, here’s how to convince your boss.
Do the due diligence for your boss
You’ll want to present as compelling a case as possible, so you must demonstrate that you’ve really thought out this business texting solution through. Find statistics on how a business texting solution benefits the industry you’re categorized under, how much customers use text messaging, and finally, how it will improve the team’s workflow. If you can:
- Find detailed information on how much time and money a business texting solution will save the company.
- Help management visualize the number of hours that will be saved per week not having to play phone tag with your customers.
- Demonstrate how much more revenue the company will make by reaching customers faster.
- Design a list of pros and cons to show your boss that is comprised of reasons a business texting solution makes sense for the company. For example, text messaging is broadly used and since that’s true, perhaps your boss will immediately agree since they probably use text messaging more than any other form of communication too.
- Remind management how many times customer inquiries are missed when anyone is out of the office or after hours. Use this as an opportunity to mention that the Text My Main Number team also designed a mobile app so that communication with customers can continue on the go at any hour of the day.
If landline texting is something that management is not very familiar with, you could also provide some literature they can look through.
Get feedback from the staff
Do your coworkers agree that a business texting solution will be a useful tool for daily operations? In the end, business texting tools will be an advantage for everyone, so if the staff is not on board with the idea, demonstrate to them how it will make their day-to-day easier. When speaking to management, your case will now be better supported even more because the staff will be on board with the idea of implementing a business texting solution.
To open up management’s eyes even more, it’s important that you have some examples handy of why the current communication method needs an upgrade. You may want to remind them how many times the team gets interrupted during the day due to customers calling with questions about basic items like business hours or directions. Then you would follow the statement with a solution to that like sharing that
Text My Main Number has features that would send the customer a text message with a link that contains directions. If the business offers appointments, you can tell management that a business texting solution would allow you to schedule, confirm, reschedule, or cancel appointments via text messaging and that will cut out a lot of down time.
How to present it to your boss
Now that you’ve gathered all of the statistics and laid out the pros and cons, it’s time to bring all of your data and the team’s feedback to your boss. Think about how your boss prefers information be presented to them. Are they the PowerPoint type? Do they prefer a quick conversation first, and then detailed information to follow? Whatever the case may be, put everything into perspective before you present them with the idea of approving a business texting solution.
This should go without mention, but just in case – make sure you’re talking to your boss at the appropriate time. If the staff is working on some big project that’s consuming everyone’s time and energy, this isn’t the ideal time to bring anything new up. You want management to be free of distractions when you’re pitching an idea to them.
When gathering your case details, start with the problems you and the staff feel need an immediate resolution. What challenges is the staff facing each day? What have customers been complaining about? What do all these challenges mean for the company?
Be ready for possible pushback. You’re not going to be able to guess each hesitation point on their behalf, but the Text My Main Number team has a few common interjections to help prepare you:
- Our customers don’t text. Ahhhh, we beg to differ. Recent studies prove that customers of all generations actually prefer if businesses text them.
- We’re doing just fine with emails and phone calls. Emails and phone calls have become so overused that most people ignore them, making it more difficult to engage with customers.
- We don’t have time to train the staff. If you choose the Text My Main Number landline texting platform with an easy-to-use GUI admin panel, training will be minimal. Plus, the Text My Main Number offers a personalized training to help get you started immediately.
- We have too many other things to focus on right now. Here’s where you present the business texting solution from the customer’s angle: If your business isn’t currently meeting customer needs, they will go elsewhere. Text messaging builds a closer connection with customers, and it’s their preferred medium for communication.
- We’re over our spending budget. That’s why you came prepared with how much time and money a business texting solution will save for the business. Paying for a landline texting service will show its worth in long-term savings, just show management how! Pull up the Text My Main Number website and scroll down the homepage to our customer’s testimonials to demonstrate how a landline texting platform has lowered costs and improved customer satisfaction ratings for other businesses. The more examples you bring to the table that proves ROI, the better.
Finally, highlight the urgency. Yes, you could revisit deploying a business texting solution at a later time, but the competition is beating you so it’s time to catch up to them. Show management how other companies in your industry are using landline texting and how it’s benefiting them.
Looking to prove to your boss how beneficial a business texting solution will be for the company? Get started with the
Text My Main Number trial today and then demonstrate to management just how easy it is to use.
