Low interest rates and an active housing market has motivated millions of Americans to sell their homes and move in the last year, and as COVID-19 regulations loosen in 2021, moving isn’t expected to slow down anytime soon. Moving companies can use landline texting to help offer superior customer service and make communication during hectic relocations fast and easy.
More than 15.9 million people in the U.S. moved during the coronavirus pandemic – mostly in order to move away from large, crowded cities, according to an article by MyMove.com. Many of those people hired a moving company to help them get to their new destination.
What is landline texting?
Business texting for moving companies allows customers to text your main phone number to manage their moving arrangements and ask routine questions. Texting reduces the number of phone calls your company receives, which gives you more time to assist your employees and focus on offering the best possible customer experience.
Traditional landline telephones are not equipped to send and receive text messages, but business texting service providers like Text My Main Number help optimize your landline phone to handle SMS messages.
Text My Main Number users can send and receive texts sent to their landline phone number using an intuitive online dashboard or mobile app. It’s the perfect solution for busy moving companies that need to manage appointments, equipment rental agreements, communicate with employees in the field, and offer around-the-clock customer service.
Landline texting for moving companies allows people to quickly manage their reservations
Landline texting allows people to text your business’s main number and chat directly with a member of your team. Your employees can manage multiple conversations all at once and still use their landline telephones for voice calls as they’re texting with customers.
Customers can easily text your business’s phone number to set up, change, or cancel a reservation. This extra line of communication is a simple and affordable way to conduct business instead of tying up your company’s phone lines or forcing customers to spend their time waiting on hold until someone is free to talk to them.
Staff members can use pre-written templates to quickly manage reservations and communicate with customers, even if they’re busy with other customers. Text My Main Number’s texting dashboard lets you create and save text message templates that your staff an access later and quickly send.
Prevent last-minute confusion by sending reservation reminders and motivational texts
Moving can get a little chaotic, but you can help make things easier by sending reminders to help get your customers packed and ready to relocate before movers arrive.
You can also help moving day go smoothly by texting your customers before movers are scheduled to arrive, once they’re on their way to the new destination, and once everything is delivered and unpacked. Text messages can also easily help your employees confirm last-minute details like addresses, gate codes and specific directions. Every member of your team will have instant access to written instructions from customers, so there’s less confusion and time spent relaying information back and forth on moving day.
Text My Main Number makes it easy to create text message templates and schedule messages to send on a specific date and time. You can schedule a reminder messages ahead of a scheduled moving day once a customer makes their reservation. Planning texts in advance will make a busy moving day less hectic for your staff members, who can focus on helping customers throughout the day.
Outshine your competition by promptly answering customer questions and address common concerns via text
Business texting sets your company apart from the other local moving companies in your area. People want to find a moving service that’s professional and convenient, and offering your customers the option to text your number is a simple way to encourage people to choose your moving services above the other competitors.
Although you should always try to respond to text messages promptly and professionally, it also gives you more freedom to multitask and streamline workflow. As you’re texting with customers, you can also be handling other tasks around the office. With Text My Main Number’s mobile app, you can also stay connected to your landline number while you’re on the go or grabbing an afternoon coffee.
Use landline texting to send payment reminders and receipts to prevent disputes
Help your staff and customers keep accurate financial records by sending copies of receipts straight to their mobile devices via text message. Customers won’t have to worry about keeping track of paper receipts during their hectic move, and can easily refer back to their previous text messages if they want to review a transaction.
You can also forward the text messages to email addresses to make it easier for your moving company to save records of financial transactions and conversations.
Make sure each move goes smoothly with moving checklists and professional advice
Your company can become a valuable resource for your customers by providing them with professional advice and moving info to help them plan ahead and get organized. Send friendly and useful tips about packing strategies, ways to protect their furniture during a move, and how to make moving easier on kids and pets.
Business texting is also a great way to follow up with customers afterward to survey them about their moving experience. Collecting feedback is a simple way to improve your company’s overall customer service and workflow, which can easily get done via text.
Text My Main Number an experienced business texting service provider that has helped business owners across many different industries upgrade their old landline telephone technology to better meet and exceed their customers’ expectations.
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