Landline texting can be the perfect communication solution for seasonal companies such as boat rental businesses that are gearing up to manage a busy summer.
Boating, which had already been gaining new fans around the globe, is expected to be even more popular as the world recovers from the coronavirus pandemic and people feel more comfortable spending time with groups of friends and family, according to a study by Mobility Foresights.
Boat rental services will be in high demand this summer as temperatures get hotter and many people may not be in a position to purchase a boat of their own.
What to know about landline texting
A business texting service for boat rental businesses allows your company to use its existing phone number to send and receive text messages without interrupting voice calls. Landline texting has helped all kinds of businesses streamline workplace communication and automate routine tasks. You don’t need to purchase additional equipment or set up a new phone line, simply reach out to a business texting service provider for help getting the new service set up.
Text My Main Number is happy to provide top-notch customer service and advice for integrating landline texting in your workplace. Our free support service can always connect you with customer care specialists who can answer questions and address any issues.
A business texting service for boat rental businesses keeps reservations easily afloat
Juggling multiple boat and equipment reservations each day can be challenging, but landline texting helps you stay organized and manage the high demand during busy summertime periods.
Business texting makes it possible to multitask more efficiently and chat one-on-one with your customers without needing to spend time chatting with them on multiple phone calls. You can also do things like send out regular weather reports or warnings for boaters who request updates so they can plan their reservations and vacations around the weather each day.
Text My Main Number’s convenient dashboard helps you filter incoming reservation requests and manage busy schedules. Each member of your staff can log on, view, and send messages from your business’s phone number. Texting is also an easy way to upsell more of your services or promote other local businesses to generate even more profits for you and your business associates.
Reduce reservation no-shows by sending text reminders the day or morning before
Occasionally people forget to show up for their boating reservations, or bad weather keeps them off the water. Be sure to give a clear date and time to cancel their reservation ahead of time via a simple text message.
You can schedule a reminder text message to send ahead of time so your employees don’t have to try to remember to follow up with each reservation beforehand. It also allows people to simply cancel or reschedule their reservation without waiting for a good time to make a phone call. This gives your staff more time to plan ahead and perhaps find someone else to take the reservation.
Keep everyone on the same page with prewritten messages that answer popular questions
Create prewritten text message templates to provide instant responses to popular customer questions and requests. Message templates also make it easy for every member of your staff share the same information with each customer. Managers can also monitor incoming and outgoing messages for quality and accuracy.
Many businesses are tempted to invest thousands of dollars into designing mobile applications, however landline texting can share the same information and build trust between your company and potential customers.
Send payment reminders and receipts via text to keep accurate financial records
Prevent payment disputes or complaints by providing prompt and clear receipts via text where customers can easily refer back to them if they have questions. You can also provide your rates and equipment availability beforehand so customers will know how much they can expect to pay for their boat rental.
You can also choose to forward text messages you send and receive to one or more email addresses for more record keeping options.
Spread the word about special offers and promotions via text
Avoid any summer lulls by occasionally offering discounts and special promotions for rentals. You can simply text your previous customers and others who agree to receive text messages about the offers in bulk.
Make it easy to schedule a reservation from a mobile device by including a link to your online reservation form to submit their information and get a boat scheduled.
Studies show that text messages are opened more frequently than emails, which is a popular marketing technique many businesses try to use. However, most emails go unnoticed due to the number of messages people receive on the average day. Text messages are a much more direct and simple way to communicate and promote your company to a wide audience that’s interested in your product or service.
Keep boaters safe with courtesy texts reminding them about safety precautions and boating laws before they head out
Before renters depart, send a courtesy text to remind them about safety precautions they should take while they’re out on the water. Some boaters may also need to wear life jackets or obey speed limits, so be sure they are aware of those rules with a pre-written text that you can schedule to send when they’re about to leave.
Boaters can remain in contact with your staff while they’re on the water. Staff can easily monitor multiple conversations using the chat widget and quickly respond if boaters need assistance.
Landline texting is convenient and easy to upgrade your company’s customer service and communication technology. The professionals at Text My Main Number have helped business owners across various industries successfully
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