People love their pets, and with summer right around the corner, dog groomers are going to be busy getting everyone’s four-legged friends ready for the warmer weather. To help manage the uptick in business, businesses can use business texting for appointments and reminders.
The pet grooming industry has surged in recent years. Overall the industry was expected to grow 5.7% from 2019 to 2025, according to market analysis by Grand View Research. More than 60 million American households own a dog, and pet adoptions are continuing to rise. That means there will clearly be a long term need for reliable dog groomers across the country.
Many dog groomers operate their own small business, which can be challenging to manage. Business texting is a great tool for busy dog groomers who need to focus on their work and keep their business moving forward.
In this post, we’ll talk about how business texting platforms, like Text My Main Number, can help dog groomers successfully manage client demands and bookings.
Allow clients to text their appointment requests
With the majority of Americans now owning cell phones, it makes perfect sense that businesses would offer more mobile friendly ways to get in contact with their clients. Dog groomers who need to manage multiple appointments through the day can use a business texting service to receive appointment requests to their main phone number – in addition to voice calls and online orders.
Texting is a great option for busy pet owners as well. For example, as soon as a dog owner sees that their dog needs a bath or a hair cut, they can text their groomer to request an appointment. In return, the groomer can tell the owner which days or times work best for their schedule. Business texting can save both sides a lot of time on the phone, and maybe a few hours of playing phone tag, to book a grooming appointment.
Confirm appointments with clients ahead of time
It’s not unusual for pet owners to accidentally forget that they made a grooming appointment and not show up. Although it is a simple mistake, these no-shows can cost your business money, and possibly result in charges for the dog owner for missing the appointment as well.
To avoid no-shows from happening in the future, dog groomers can send out an automated text message reminder to clients a day or so before their scheduled grooming appointment. That way, the pet owner will be less likely to forget to bring their dog to the groomer at the scheduled time.
Ask quick questions via text to save time
Every dog owner has different preferences when it comes to how their dog gets groomed, which can be a lot to keep track of for one dog groomer.
Groomers who are in a rush may not have time to stop what they are doing to call the owner for an answer to a quick question, but with business texting, dog groomers can just send the owner a quick text to clear up any last-minute questions they have while they’re working.
Remaining in contact with owners during their pet’s grooming appointment helps keep them in the loop and ensures they get the exact service that they want. In the end, you’ll have a happy client and maybe a larger tip for your care and attention to detail.
Text owners when their dog is ready to get picked up
On average, it takes about two or three hours to complete a full grooming service, so owners often just drop their pet off at the groomer and leave to go about their days.
However, busy dog groomers may not have time to call owners on the phone and tell them that they can come pick up their pet as soon as possible. Business texting platforms, like Text My Main Number, allow dog groomers to create text message templates that groomers can personalize and use when they need to send out reminders for owners to come pick up their dog at the end of their grooming session.
Set up scheduled reminders for owners to book their next groom
Most people get their pets groomed on a regular basis, but sometimes owners can lose track of time between grooming appointments.
A dog groomer using business texting can schedule text messages weeks or months in advance to remind owners when it’s time to schedule their next grooming appointment. This added convenience keeps your grooming clients returning on a regular basis with very little effort on your part. Scheduled reminders are also a good way to make sure pets are feeling their best and don’t go too long without a full groom.
Announce specials and discounts
Dog groomers can use business texting to announce any special offers, sales, or seasonal discounts to generate more business for themselves.
Texting can also be a great way to introduce new products or services you are offering, particularly if you also sell grooming products or pet supplies. Be sure that your clients consent to receiving these types of promotional text messages from you, and that you only send messages when you have something specific to announce.
In conclusion
As the pet grooming industry grows, groomers need to find creative ways to keep up with the more demanding pace. Business texting is an affordable tool for groomers to use to help schedule appointments, set reminders, and stay in contact with clients. Plus, you don’t have to purchase any special equipment or get a new phone number to send and receive text messages to your existing business phone number. Services such as Text My Main Number can help set up texting for your dog grooming business today.
To learn more about business texting, visit the Text My Main Number blog for even more information.
0 Comment