As companies around the world figure out the best way to reopen and follow COVID-19 safety precautions, they can use business texting to make the transition easier for their employees and members of the public.
The U.S. Chamber of Commerce has offered general advice for companies who are in the process of reopening during the coronavirus pandemic. They suggest focusing on clear and frequent communication to keep employees and clients in the loop about any changes, as well as establishing standard operating procedures for specific areas of your business that your staff can easily follow.
Landline texting is a great resource to use when you’re working toward those goals. Texting allows you and your employees to easily communicate with each other and members of the public. You can easily share important updates, answer questions and coordinate special services all with one easy-to-use service.
Plus, landline texting is affordable and easy to incorporate into your day-to-day routine. To get started, you need to find a business texting provider who can set up your business’s texting service. You won’t need to get a new phone number, fancy equipment, or go through lengthy training to get started.
To learn more, contact the team at Text My Main Number. We have been providing quality landline texting services to businesses for years and would love to talk about your options.
Here are 5 ways you can use business texting to have a successful reopening
Include COVID-19 safety guidelines with appointment confirmation messages
Businesses are encouraged to prioritize safety as they reopen, according to the U.S. Chamber of Commerce. That means encouraging customers to follow proper protocols like mask-wearing and social distancing to keep themselves and others safe.
Business owners can text their customers and clients before they arrive for scheduled appointments to remind them to follow the proper safety measures. That way people will be less likely to forget their mask or forget to rebook an appointment if they need to.
For example:
Hello Michael, this is Jason at XYZ Salon and Spa. You have an appointment tomorrow at 10 a.m. Please remember to wear a mask and practice social distancing while you’re’re in the waiting area. If you need to change or cancel your appointment, feel free to call or text us at this number. Thank you!
Anticipate customer questions and create text templates
Your clients and customers will likely be wondering what they should expect when they arrive at your business. You can anticipate some common questions and have pre-written text responses ready to send. That way, you can save time and ensure the information you share remains the same.
Customers may ask about safety guidelines, vaccine requirements, test result requirements, and new operating hours.
For example:
Hello Lucile, this is Lindsay at Main Street Fitness. At this time, we do not require our members to provide their vaccination documents upon arrival. However, we do ask that you do not come to the gym if you are feeling unwell or have been exposed to someone with COVID-19 in the last 48 hours. Feel free to call or text us at this number with any other questions. Thank you!
Use business texting to announce your new hours and store rules
Once you’re ready to reopen your business, send out a text to your frequent clients and customers letting them know the important details or a link to your website where they can learn more. Maybe you changed your hours or introduced new rules to limit the number of people inside the building. You can send out a mass text announcing those changes and welcoming back your favorite customers.
For example:
XYZ Salon and Spa is open once again! Our new hours are Monday thru Saturday 8 a.m. to 5 p.m. Please call or text us to schedule an appointment. We look forward to seeing you!
Ask for feedback from clients and customers
Reopening will likely include quite a bit of trial and error, but business owners can make sure they’re doing their best by asking for feedback from customers about their experiences. You can set up an automatic follow-up text after a client’s appointment to ask them what they thought about the service and any suggestions they have to make it better. At the end of the week, you and your team can compile the feedback and decide if you want to change anything up.
For example:
Hi George, this is Larry at XYZ Salon and Spa. We hope you enjoyed your recent service with us. Our team is working hard to reopen our business in a way that makes our customers feel safe. We would appreciate any feedback you have for us! Feel free to text us at this number to share your thoughts. Thank you for your business!
Keep offering curbside pickup options
Curbside pickup became an in-demand service early on during the COVID-19 pandemic as people avoided crowded stores and enclosed spaces. Although your storefront may be ready to reopen, there may still be customers who do not feel comfortable coming inside.
Business texting allows you to accommodate those people by easily coordinating curbside pickup services via text. A customer can text your main phone number to place an order and the time when they’d like to pick up their items, and a member of your staff can be ready to walk it out to their vehicle when they arrive.
In conclusion
The coronavirus pandemic has impacted businesses around the world, but it seems that there may soon be a return to normal as people receive vaccinations and new cases decrease. In the meantime, businesses will need to be smart and find creative ways to cope with the pandemic.
Click here to learn more about Text My Main Number and get started with business texting today!
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