Car repair shops constantly juggle multiple appointments and walk-ins during the day, which is a great reason to use business texting to help manage their workflow and keep service running smoothly.
Independent mechanics are also competing side-by-side with big chains and full-service dealerships. That means those mom-and-pop shops need to find a way to stay relevant among the many vehicle repair service options in their area.
Business texting is an easy way to upgrade your company’s main business phone number to send and receive SMS text messages.
That’s right, you can text clients, tow truck drivers, and parts suppliers right from your business phone with no extra equipment or a new phone number. With texting, there’s no need to sort through dozens of emails, spend pointless time chatting on the phone, or investing tons of money on lackluster email marketing campaigns.
Text My Main Number is a landline texting service that helps you quickly get up and running for landline texting. Our intuitive dashboard is easy to use, has convenient features designed with small business owners in mind, and comes at a reasonable price per month.
In this post, we’ll break down how a business texting service can make your car repair shop run like a well-oiled machine while saving you time and money.
Send appointment reminders to cut down on no-shows
Mechanics know that in the car business, time is money. SoSo, time spent not working on cars can be a drain on your business. Clients who come late or don’t show up to their appointments eat into your profits and take up appointment slots that you could have filled with other paying customers.
Luckily business texting offers a pretty easy solution to help prevent no-shows and keep you and your employees hustling on repairs all day.
When a customer books an appointment, you can quickly schedule a text message to send the day before their appointment date to remind them to bring their vehicle in. If they can’t make it or need to reschedule, they can text you right back to change their appointment. This added convenience saves you and your clients time making phone calls and trying to rebook appointments.
For example:
Hello Jim, this is Michael at ABC Auto Repair. You have an appointment with us tomorrow at 2 p.m. Does this still work for you? We look forward to seeing you!
Text your clients when their vehicle is ready to get picked up
Have you ever looked out into your parking lot and noticed how crowded it looks during the day? If you don’t have an inviting parking lot with enough space, you could be missing out on walk-in clients who are looking around for a quick oil change. You can reduce the number of cars sitting on your lot by sending prompt text reminders to clients when their vehicle is ready to get picked up. That way, they know exactly when to swing by and pick up their vehicle.
For example:
Hi Pam, this is Stan at ABC Auto Repair. Your vehicle is ready to get picked up at our shop. Please call or text us at this number if you have any questions. Thanks for your business!
Create service schedules for regular clients so they don’t forget to book their appointments
As a mechanic, you know when you need to do an oil change, tire rotation, and other regular vehicle maintenance. However, the average car owner probably doesn’t think about those things until they notice that their vehicle is running poorly.
Keep your regular clients on a healthy car maintenance routine by sending out scheduled text messages every six months to remind them that it’s time for their next service. This added service keeps their cars running great and encourages them to regularly choose your shop for all of their vehicle maintenance needs.
For example:
Hello Oscar, this is Andy at ABC Auto Repair. It looks like your vehicle is due for an oil change. Would you like to schedule an appointment to bring it in? Feel free to call or text us at this number to set up a time. Thanks!
Have templates ready to go for common car repair questions
How many times have you had to stop what you’re doing to tell a caller how much an oil change costs? Or what a transmission does? Answering common questions like these is part of the reason you’re a great mechanic, but you’re probably a little tired of them by now.
With landline texting, you can build a database of pre-written text messages that quickly answer these types of common questions. You won’t have to type out a response to every message because you’ll already have a list of responses ready to send without needing to think about it.
For example:
Hello Dwight, this is Kevin at ABC Auto Repair. Our oil change service costs between $50 and $70. Thanks for your question!
Use business texting to announce your specials and promote other businesses
People love a good deal, especially when it comes to spending on car maintenance. You can take advantage of landline texting to spread the word about upcoming discount deals and sales to boost business during slow times. You can also help promote other vehicle service companies in your area, like auto detailing services and car washes.
For example:
It’s happening! The ABC Auto Repair summer tire discount event is happening from May 1 to June 1! Purchase three tires and get the fourth tire for only $1. Call or text our team of vehicle professionals at this number to learn more!
With new automotive sales down in 2020 due to the coronavirus pandemic, demand for car repairs will likely be on the rise as people drive older vehicles and put off maintenance. Mechanics should plan ahead and look for effective business solutions that will provide quality customer service and streamline their shop’s workflow.
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