Landline texting is a great tool for business owners to connect directly with consumers and business associates, but some common mistakes can easily undermine all of those amazing communication efforts.
Poor professional communication practices also put your business at risk of losing money. According to a survey of 400 large companies, an average of $62.4 million were lost by each company each year due to inadequate communication to and between employees, according to the Society for Human Resource Management.
This means that investing in good communication tools early on can help you and your business save time and prevent losing money from unnecessary mistakes. Businesses around the world have turned to landline texting as a tool to improve communication and make it easier for employees to do their jobs.
What is landline texting?
Landline texting is a way to transform your business’s main phone line into a texting powerhouse. You can optimize your existing phone number to send text messages, alerts, confirmations, special offers, and more.
Many services claim to offer quality business texting services, but Text My Main Number is among the most experienced business texting service providers in the industry. Text My Main Number has helped professionals successfully implement landline texting to streamline workplace communication and optimize productivity.
Here are 5 common landline texting mistakes – and how to avoid them
1. A business texting service for entrepreneurs goes unused or under-used
With so much going on, it can be easy to forget to check your text messages or schedule promotional announcements. Each time you forget to return a message or send out a special offer message, you’re missing out on potentially valuable opportunities and new clients.
Luckily there are endless opportunities to use landline texting. Even using the service as a basic messaging tool between your business and clients is a valuable way to take advantage of landline texting technology. You can challenge yourself or your team to come up with new and creative ways to use landline texting, such as monthly discount codes, weekly reminders, or automatic thank you notes to great clients.
2. Careless mistakes in text messages make you and your company look unprofessional
Typos happen all the time, but these errors can be glaringly obvious in short messages. Before you hit send, be sure to proofread your own message for spelling, grammar, and content. If you’re not a confident writer, find someone on your team who may be able to help.
Although it may seem like a small detail, mistakes and typos in professional communication can lead customers to lose trust in your brand and doubt its credibility. It’s always best to take the time to check over your messages and look up any information you’re not completely sure about before sending the message.
3. Landline texting response times aren’t fast enough
If you’re going to offer landline texting as an option to get in touch with you or your team, you need to be able to consistently monitor and respond to messages in a timely fashion.
According to Google research, waiting more than 20 minutes to reply to a text message is viewed as rude by many people. Even if you’re not trying to ignore a person, not remembering to respond to a text message could do more damage your brand’s image and reputation than you think.
With Text My Main Number, users can set up automatic responses for times when you are not by the phone.
Here’s an example of an automatic response you can use to keep your response times fast:
Hello,
Thanks for reaching out. A member of our team will be able to assist you soon. If you do not receive a response in 24 hours, feel free to call our main phone number or send us an email. As always, you can connect with us on social media or visit our website for more information.
We look forward to speaking with you soon!
4. Managers don’t have text message templates saved and easy to access to help automate landline texting
A solid backlog of text message templates can save you lots of time and effort when it comes to sending and responding to messages each day. Template messages also help ensure that all of the messages your team sends out meets your brand’s style and quality guidelines, so customers will have a clear understanding of your company’s identity.
A business texting service for entrepreneurs makes it possible to write and save text messages ahead of time so you’re not rewriting the same message over and over again. However, many entrepreneurs fail to take advantage of this feature, creating more repetitive work for themselves.
Think about what questions you and your team are frequently asked to begin building a library of prewritten templates. By having these easy answers prepared, you’ll already be saving yourself time well into the future.
5. A business texting service for entrepreneurs doesn’t get used to boost your web presence
Even if you don’t run an online-based business, you should at least have a website to help people discover and learn more about you and your company. Landline texting is a great way to drive traffic to your business’s website to help improve its search ranking and leave a professional impression on clients.
This is particularly useful you new businesses who may not have had a long time to establish a web presence. By steadily directing people to your website, you can help grow awareness and attract new clients much faster than hoping they discover it on their own.
How to get started with landline texting
If you want to merge your business’s phone service with text messaging capabilities, reach out to a trusted and qualified business texting service provider to discuss your options today.
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