Landline Texting for hotels is quite an asset. Booking hotels through mobile devices have grown exponentially and successfully in recent years. Most travelers’ own cellphones or smartphones and enjoy the convenience of having a travel buddy that doesn’t talk your ears to death. Carrying a mobile phone represents an indispensable travel companion that serves as a source of information for any tourist trip. Their phones become a digital guide to bars and restaurants, a camera, a GPS, and also serves to receive text messages from hotels with available offers or relevant booking information.
According to Siteminder, Facebook is a major conversion funnel for hotels and trip ideas. Their survey demonstrated that more than half of the people surveyed found and booked their trip while browsing the app, rather than on travel websites or apps. Mobile devices have been and will continue to be the best way to grab the attention of people who are looking to book a hotel. Not only when traveling, but even when looking to book a hotel right away in your local area.
For this reason, using landline texting for hotels helps improve the experience and customer satisfaction rate both in the booking and throughout the stay. Text messaging will also help to improve the relationship with the customer by staying in touch with confirmations, updates, changes, promotions, nearby attractions, and amenities. Providing that level of convenient and trusted service will result in customer acquisition and loyalty.
Benefits of Using Landline Texting for Hotels
Landline texting is an economical way to provide fast and continuous communication with customers and prospects. In addition, SMS for business is well received when it comes to promotions in hotel room reservations. Below are 5 ways to use landline texting in Hotels in order to increase the number of customers and improve communication with current tourists.
- Attract Customers with Exciting Information
Landline texting for hotels is designed to inform your target audience about promotions, discounts and booking packages that may attract them and turn them into customers. Therefore, it is necessary to send text messages with concise, real information that will help encourage them to book at the hotel.
An example of a text message from Hotels might be: “Hello Margaret! This week ‘Hotel ABC’ is offering you up to 30% off on all spa services. If you want to enjoy a great massage or relaxing bath, make your reservation using the following link: ‘hotelabc’.com.” - Improving Customer Relationship
By using landline texting, hotels will be able to better communicate with clients. Without a doubt, through continuous contact, a text messaging platform will help expand the possibilities of getting more tourists and improve the experiences and feedback received from customers. - Providing Useful Tourist Information
For customers who have never visited the city or the facilities of the hotel, to get their attention it is advisable to start the relationship with them using landline texting to send tourist information and recommended areas of the city, such as museums, restaurants, events, parties within the hotel, celebrations, etc. - Sending Welcome Messages
One of the text messages that has the greatest receptivity with customers is welcome messages. As soon as the customer makes the reservation you can send a text message thanking them for choosing the hotel and notify them of their schedules (in cases where it’s a business trip), services, facilities and more.
Here’s an example: “We welcome you to the ‘Hotel ABC’. At any time that you may need information you can go to our reception desk from 8:00 to 6:00. They can inform you of all activities, services, and the available events of the week. We hope you enjoy your stay!” - Appreciate the Visit and a New Call to Action
Once the customer has checked out from the hotel, it is advisable to send them a text message thanking them for the visit and inviting them to return whenever they want. In addition, you can also give a promotional discount or a gift voucher (i.e., spa services, hotel restaurant voucher, etc.) from the hotel for the future. This is a strategic method to encourage that they return now that they appreciate the quality of the service, the personalized attention, and the experience they were afforded.
For example: “Margaret, we want to thank you for your visit to the ABC Hotel and we hope you return soon! As a form of appreciation, we want to offer you a 20% discount off your next stay. Please use code HABCM5 when booking.”
SMS for business for hotels embodies a great way of communicating with customers, and serves to increase loyalty, personalized service and professionalism. There are endless possibilities for which landline texting can be used in hotels, but the most valuable reasons include attracting customers, promoting offers, confirming reservations, sharing event information, indicating how to get to the hotel and thanking each hotel customer upon check-in and check-out.
If you own or manage a hotel that is looking for a better way to stay connected with existing customers while finding a way to attract leads, it is highly recommended that you try landline texting for hotels to reach a greater number of customers in a shorter period of time.
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