Multilink Technologies, Inc. — Phone Service Terms of Service

Effective date: November 9, 2026

If you have a signed agreement or order with Multilink Technologies, Inc., it controls where it differs from these Terms. These Terms fill in anything it doesn't cover.

These Terms apply to business phone service provided by Multilink Technologies, Inc. ("MT," "we," or "us") to the customer ("you"). Your signed agreement or order, if any, identifies your service, locations, prices, equipment, and any special terms. These Terms do not change your signed agreement.

1. Term and renewal

Service continues month-to-month unless your agreement sets a fixed term. A fixed term renews automatically for successive 12-month periods, unless your agreement states a different renewal period, unless either side gives written notice at least 30 days before the end of the current term. We will send you a written reminder of the automatic renewal and notice deadline 15–30 days before that deadline, using personal delivery or certified mail where required by law. We may also send an email reminder. A renewal is subject to any mandatory notice and cancellation rights that apply.

For month-to-month service, you may cancel by written notice at any time. Unless applicable law requires an earlier effective date, service ends at the end of the current billing period or a later date you request. A fixed-term service ends at the end of its current term after timely notice; any earlier termination charge must be stated in your signed agreement or order and permitted by law. To cancel or give renewal notice, email support@multilinktechnologies.com or contact us at 1-800-361-5230 for written-notice instructions. Please arrange any number transfer before disconnecting service. We will confirm receipt of your notice.

2. Service and your network

We provide the phone services described in your agreement or order, which may include hosted voice service, calling features, telephone numbers, installation, support, and equipment. Internet phone service needs working electricity, broadband, compatible equipment, and a properly configured network. You are responsible for the internet access, local network, power, and equipment you supply. Tell us promptly about a service problem. We will use reasonable care to provide and support the service, but no phone or internet service is uninterrupted.

3. Fees, taxes, and payment

You agree to pay the prices and charges in your agreement, order, or invoice. Recurring service and equipment charges, usage, installation, and other agreed charges may be billed as described there. Service billing begins when the service is available for use unless your agreement or order says otherwise. Invoices are due by the date shown. Please tell us promptly about a billing error so we can review it. We may suspend service for a material unpaid amount after reasonable notice and an opportunity to resolve it, subject to applicable law; a valid number transfer is not blocked by a billing dispute or unpaid balance.

Applicable taxes, government fees, and 911 charges may be added. An invoice will distinguish government-imposed charges from carrier charges and MT charges that recover costs; an MT recovery charge is not a government tax. We will give at least 30 days' notice by email before a material MT price increase unless a signed agreement controls or law requires more. Government-imposed taxes and fees may change as the law requires. Your invoice or order will identify any charge we impose.

4. Equipment

Your agreement or order states whether phones, adapters, or other equipment are purchased or leased and identifies any equipment charge. Purchased equipment becomes yours after payment, subject to any stated manufacturer warranty and rights required by law. Leased equipment remains MT's property. Use it with reasonable care, do not make unauthorized changes, and return it as instructed when the lease ends. We will provide return instructions and identify any agreed charge for loss or damage beyond ordinary wear. Equipment maintenance, replacements, shipping, and any buyout are governed by your signed agreement or order. Moving equipment may affect emergency location information; see section 5.

5. Emergency calling (911/E911)

Internet phone service may handle 911 differently from a traditional landline. Power or broadband loss, equipment or network failure, incorrect configuration, a moved phone, a nonlocal number, or a delay in updating location information may prevent a call, delay it, or send responders to the wrong place. Keep another way to call emergency services available during an outage. This does not replace MT's duty to provide required 911/E911 service.

Before service starts, give us the accurate emergency location for each applicable phone and location, including building, floor, suite, or other details needed to identify where a caller is. Keep it current. Follow the location-update instructions supplied for your service before moving or using a phone at another location, and promptly report an incorrect location. Do not assume a telephone number identifies the caller's physical location. Tell the emergency operator your exact location and callback number. Inform employees and other users of these limits and follow the emergency-calling notice and warning instructions we provide for your service. We will provide the applicable service-specific notice and obtain any acknowledgment required by law; these Terms are not a substitute for that notice.

6. Acceptable use

Use the service lawfully and in accordance with your order. Do not use it for fraud, harassment, network abuse, unauthorized resale, autodialers, telemarketing, robocalls, fax blasting, or outbound call-center traffic unless MT has expressly agreed in writing to a permitted use. You are responsible for your users, call content, and required consents and notices. We may suspend harmful or unlawful use promptly and, when reasonable, tell you how to correct it.

7. Phone numbers and porting

You may ask to transfer eligible numbers to another provider. We will honor a valid port request in accordance with applicable rules, including during cancellation or a billing dispute. Unpaid lawful charges remain due separately. You authorize us to submit a port-in request only for numbers you have authority to transfer and agree to provide accurate information. Port timing depends in part on the other provider. Coordinate a port before requesting disconnection so service and number use are not interrupted unnecessarily.

8. CPNI and confidentiality

Information about your phone service and usage, including call destinations and times, may be customer proprietary network information (CPNI). We will protect it and use or disclose it only with appropriate authorization or another lawful basis. We will verify identity before giving access and provide any notices or choices required by law. Each of us will keep the other's nonpublic business information confidential, except as needed to provide service, as authorized, or as required by law.

9. Liability

To the fullest extent permitted by law, neither side is liable to the other for indirect, special, incidental, consequential, or punitive damages, or lost profits or business opportunities. To the fullest extent permitted by law, each side's total liability arising from these Terms is limited to the service fees you paid MT during the three months before the event giving rise to the claim. This limit does not reduce your duty to pay amounts lawfully owed or limit liability that cannot legally be limited, including any nonwaivable emergency-service or consumer rights. A signed agreement controls where it differs.

10. Changes and general terms

We may update these Terms. For a material change, we will email you at least 30 days before it takes effect and post the updated Terms with a new effective date. A change will not override a signed agreement. If you do not accept a material change, you may give notice to end the affected month-to-month service before it takes effect, subject to applicable law and any signed agreement.

New York law governs these Terms, without applying its conflict-of-law rules, subject to mandatory law that applies elsewhere. If one provision cannot be enforced, the rest remains in effect. Notices to you may be sent to the email or mailing address you give us; keep both current. For support or notices to MT, use support@multilinktechnologies.com or call 1-800-361-5230 for written-notice instructions.