How each business communicates with their staff and customers during the COVID-19 quarantine is the deciding factor on how solid your business continuity plan will be. Business texting is helping a variety of industries to quickly send COVID-19 updates to their audience to keep them in the loop about what can be expected. From retailers, service professionals, medical facilities, pharmacies, hair & nail salons, to schools, everyone is turning to the fastest and safest method to communicate updates.
Text My Main Number is offering companies and organizations a free 2-week trial of business texting services starting in March 2020. All business owners or institutions that are looking for an efficient communication platform will also be offered free training so you can begin using the SMS platform right away. You will have the ability to use your business phone number to begin sending and receiving text messages to help keep your daily operations as organized as possible.
One of the keys to excellent business management is having the ability to avoid disruption of your day-to-day as much as possible during a chaotic situation. In an unexpected pandemic where the outcome was unforeseen it is imperative that you have a rapid bounce back to maintain normalization. In this article we will list how some of the top industries are using business texting services during the adjustments that came about from COVID-19.
SMS for Supermarkets During COVID-19 Quarantine
Going food shopping has become a risk in many great cities throughout the states where COVID-19 has presented itself. In heavily populated areas such as New York City, supermarket managers have turned to business texting services to service customers. Supermarkets can send a text message to all of its subscribers with a link to a form that can be filled out for you to select your needed groceries.
The supermarket staff will then confirm receipt of your grocery list and reply with a delivery time window.
Communication can continue back and forth up to your delivery time. That means that if any items are out of stock, the supermarket staff will communicate that through the SMS user panel. Suggestions for replacement items can be texted and the customer can then reply with their decision.
Once the shopping list is ready a payment link can be sent, and your groceries will be ready to be delivered during your selected time.
Customers can also ask product questions, request stock on an item, request hours of operations, report customer service issues, and more right through the palm of their hands. The supermarket’s user panel on the SMS platform will archive conversation history to ensure quality and maintain conversations that may need to be referenced again later.
Having the ability to communicate with shoppers through text message is not only a useful way to communicate, but it allows people to stay home safely and away from being exposed to catching coronavirus. The less people they interact with during such a high contamination period, the better.
How Schools are Using Business Texting Services During the COVID-19 Outbreak
Distance learning will come into effect more than ever during the isolation period caused by the coronavirus. While many families practice homeschooling and will not feel the disruption, there are more families who are scrambling for a plan than not. Besides the issue of finding where students will spend most of their day while their parents are working, providing hot meals for homeless students who depend on school meals for food, and not having someone to monitor schoolwork during the day, many educational institutions are needing to come up with a continuity plan faster than the speed of light.
Many schools were already using an SMS platform to:
- Send notices to parents
- Send assignments to students and parents
- Send important announcements
- Send event notifications
- Request parent/teacher conference days/times
- Announce fundraisers with included payment link
- Notify families of schedule changes due to inclement weather
- And much more!
With COVID-19 causing students to stay home for weeks and even a month or more, the school phones will be ringing off the hook with parents who are frantic and don’t know what to do. Now’s the time to partner with a company who offers text messaging services for schoolsto keep communication organized and provide solutions to parents. Schools who implement landline texting can:
- Have teachers send text messages to parents with a weekly/daily lesson plan. They can also provide instructions on where to download and/or submit assignments to be checked and graded.
- Send information to families who need to know where they can find local food banks for daily meals.
- Invite parents to send questions via SMS to the faculty
- Mass text all subscribers with any COVID-19 progress updates
- Announce community events and activities to keep families engaged
Landline Texting Your Customers During the Coronavirus Epidemic
Many businesses will be affected (and not in a good way) with the pandemic at hand. Retailers, restaurants, bars, salons, and many other business owners will feel the drop in sales in little to no time. People will do their best to stay indoors and not expose themselves to places that have a lot of foot traffic. Service professionals who are now caught in the coronavirus crossfire can use landline texting to:
- Text customers with any updated hours of operation
- Schedule/reschedule/cancel appointments
- Notify customers what is being done to maintain a clean and coronavirus free environment
- Send promotional offers to customers who do wish to come to your place of business for service
Where there is a will there is a way and rather than trying to reach your audience by phone and email, it makes way more sense to use the most popular communication platform during the chaos that has been brought on by the coronavirus. Not only will your text messages be delivered within seconds and read within minutes, but your audience will have the ability to respond and ask any questions they may have. You will then continue engagement through the user panel where your conversation history will be kept for future references. You can use the Text My Main Number landline texting platform features to create groups and send bulk messages, create and send templates, create and send autoresponders, send surveys, invoice customers, and chat live. That’s only some of the features this amazing SMS platform has to offer. If you’re looking for a quick communication solution to keep your daily operations afloat during COVID-19, please contact us today so we can help.