Hotel Buisness Messaging Service for Consistent B2C Relationships
“It’s easier to love your brand when the brand loves you back!”- This is not just a quote but a reality. Majority of the businesses try to follow this and implement it for better customer satisfaction. This becomes more interesting when the industries like the Hospitality Industry, try to implement it.
The latest trend of Hotel Industry is implementing the business texting service for their guests and customers. This feature holds and connects customers and hotel management in a more convenient manner. We assist hotels, which want to implement this feature for their customers with our business phone and SMS services.
What is Business Texting Solution for Hospitality Industry actually all about?
- The Business Texting is just an SMS or Messaging Service for the Hotel Industry to the main number of the hotel.
- With this feature, the hotels enables their landline number for receiving SMS.
- The customers can send an SMS to the main number of the hotel, which is a landline number, just like sending an SMS to any mobile number.
- The hotel staff can check this SMS by logging in to our GUI based software and take appropriate actions. Our business SMS software is a web based solution so it can be accessed on the web browser to use the SMS service.
As a result, even without having any special mobile app, one can reach or ask any query to the hotel management through SMS. This will make it quite convenient at the user’s or customer’s end to interact with the management by messaging to hotel’s main number. No need to call the landline number and listen to the entire menu while waiting for somebody from the hotel staff to come on the line!
Utilities of Business Texting Solution for Hotels:
The guests of the hotel may send an SMS to the landline of Hotel for a variety of reasons such as:
- To ask room availability
- To ask hotel fares
- To know about time-to-time offers
- To ask for room services
- To request a room booking
- To know about hotel amenities
The hotel staff can use this service for better customer service by:
- Replying to customer’s questions
- Sending notification of room availability
- Sending greetings message
- Sending status of the request
- New offers and discount details
- And for internal staff communication
Benefits of Landline Texting Service for Hotels:
- Anyone can send text message to landline number of the hotel
- Enhanced business visibility and business popularity
- Increased efficiency
- Immediate response to the query
- Increased customer satisfaction
- Providing better and faster hospitality service
- Substantial growth in the business revenue
- Quick response to service and sales questions
Key Features of SMS To Main Line of A Hotel Service:
- Enable multiple Landline and toll free numners of a Hotel
- Scheduled SMS
- ITR (Integrated Text Response)
- Mass SMS/MMS
- Group messaging
- Unlimited text messages
- Unlimited users
- Import/Export contacts
- Contact grouping
- Canned & Auto Replies
- No Long Term Contract
- Web based admin panel
- Quick responses
- HIPAA compliant
- Easy subscription
- No hidden charges
- Real time support
- And many more
Ultimately, this real 2-way communication of messaging to hotel’s main number can surely help the hotel industry and the customers to get well connected to each other. On one hand, it would help the customers enjoy the enhanced hospitality and on other hand, the hotel can win their customers’ hearts by providing them a quick and outstanding response.
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