All posts by multi

06 Mar 2018

Top 3 Benefits of Using Landline Texting in Customer Support Centers

Top 3 Benefits of Texting for Customer Care - Text My Main Number
For customer support centers, it is extremely important to nurture a good relationship with its customers. Gone are the days when direct phone calls used to work fine. These days, it is landline texting that is catching all the eyeballs. Do you think text message is just a marketing tool? Then you are wrong. In reality, the landline texting service works wonders for customer support. If you don’t want to fall behind, it’s time that you take full advantage of this excellent customer support tool. So what are the benefits that texting to landline solution offers? Read on.

1. Accurate Record Keeping
Well, in this age of marketing, client’s information is extremely important to you, isn’t it? And for this, while collecting a customer’s data, record keeping has become more important than ever. If you make use of landline texting for customer support, you get to record your clients’ details in a more organized way. The texting to landline solution has advanced contact management to keep accurate records of contacts. Furthermore, the communication made using the landline texting will also be available for review. This, in turn, improves the quality of products as well as services. Also, this increases customers’ satisfaction to a great extent.

2. Convenience
There are a number or people out there who wish they could text the customer support center and let them know their problems. The landing texting service not only offers convenience, but also saves a lot of time. In the past, customers had to deal with many unpleasant phone experiences. This is why, there are many people who avoid making calls to customer support service, leading to negative customer interactions when they call customer care at times of necessity. Texting to landline solution, on the other hand, creates some trust in the mind of the customers for your company. They think that this way, they will be least bothered and their problems will be solved. All they need to do is send a simple text.

3. Flexibility
There is no doubt in the fact that compared to phone-based customer service, text to landline service is more flexible. It has the ability to do everything that an email or ticketing system can do and that too in a more personal manner. Here are some ways that you can use landline texting in your customer support center:
  • Allow customers to raise a support request
  • Provide step by step instructions to customers upon request
  • Explain customers about the usage of the product
  • Provide automated replies to common issues
  • Let customers know when the product has been shipped
  • Notify customers after a problem has been solved
  • Schedule callbacks or other service requests
  • Take feedback
These are the most common utilities of landline texting for customer service. Of course, there are dozens more. You can always send a text. In fact, most of the times, this is the easiest solution.

Do you want your customers to feel valued? Do you want them to reach you in an easy way whenever they face any problem and need help? Then start using text to landline solution into your customer support strategy.

Contact us to have a free demo of this powerful communication solution.
20 Feb 2018

Top 3 Benefits of Landline Texting for Recruiters

Top 3 Benefits of Texting for Recruiters - Text My Main Number
As a recruiter, you may already know engaging candidates is quite a great deal. Millennials these days are always on the lookout for jobs that not only match their values, but also make them feel satisfied. Communicating with the millennials is of extreme importance. Do you think you are using the right tool to communicate with them and have you tried texting? Do you know texting is a preferred mode of communication?

Landline texting will not only let you leverage all benefits of texting, but will also bestow some amazing benefits. Text-to-landline provides a simple and effective way to reach candidates in a practical, authentic and fast way. Not convinced yet? Let’s provide some reasons.

1. Easy for recruiters
Landline texting for recruiters is of great help. It is convenient and offers a faster as well as a clearer communication with the candidates. With a texting to landline solution, recruiters don’t need to call the candidates again and again, as they can touch base easily with a quick text and finalize a good time for an interview or meeting.

2. Increased response rate
Want your message to be read? Go for landline texting. It’s almost be guaranteed that your textwill be read, considering SMS has a 98% read rate, with 95% of these texts being read within 3 minutes of being sent. As landline texting is quick, convenient and easy, chances are that you will get a lot of response from job applicants. If reports are accurate, almost 75% of job applicants who are presently employed are considering a job change. Most of them probably cannot take your call because they are at work during business hours. Here comes landline texting to your rescue. With a texting to landline solution, you can communicate with these candidates any time, which would otherwise be quite difficult.

3. Speed advantage
Speed does matter! And this is where landline texting works much better than emails and phone calls. It is true that when it comes to reaching job applicants, calls and emails are still useful. However, landline texting works much faster. Texts are read quickly and in most cases, within the first couple of minutes. In case of emails, they can take days to read if they don’t land in the spam folder. In case of phone calls, there are many people out there who do not take calls from unidentified numbers. So it can be said that both emails and phone calls are not the perfect way to communicate with a candidate. With landline texting, you get to reach qualified applicants quickly whenever there is an opening. After all, that’s what you want as a recruiter, isn’t it? This is exactly where Landline texting service for a Recruitment Company comes into play.

Landline texting is an excellent tool that you definitely want to add to your recruitment strategy. This is helpful for not only the recruiters, but also the job applicants. Landline texting makes sure that the communication between candidates and recruiters works well. It increases the overall effectiveness as well as the efficiency of the recruiting process – right from the start to the end. Do give it a shot and see how landline texting can enhance your recruiting experience. For more details and a free demo, contact us now!
23 Jan 2018

Top Benefits of SMS for Your Business

Top SMS benefits for Business
If you want to grow your business, you need to assure that you take advantage of reliability as well as efficiency that SMS offers. You simply can’t ignore the benefits that text messaging provides. Let’s discuss key advantages of SMS for business:
  • Fast Delivery Text messages are, no doubt, fast. The receiver of your message gets your message within seconds, once you hit the send button. Do you know the average time that the mobile carriers as well as the mobile services take to deliver a message? Well, it’s 7 seconds only!
  • SMS Gets Read The average open rate of email stays between the ranges of 15% to 22%. Also, before anyone sees it, it is more likely to land in the spam folder. On the contrary, the open rate of text messages is strikingly high, that is, almost 98%. Now, that’s impressive! And the best part about texting is that is gets read within 1-3 minutes of receiving them.
  • High Conversion Rate There is a staggeringly high rate of subscriber action with SMS. Whatever your text message is about – be it contests or promotions – people are more likely to take action compared to other promotions or marketing strategies.
  • It’s Available All The Time These days, people can’t live without their mobile phones. According to studies, 91% of all the U.S citizens have their mobile phones with them all the time. Also, out of five, more than two sleep with their phones. In today’s time, all phones come with SMS features. This makes it possible for everyone to receive and read text messages whenever they get it.
  • Flexible platform Do you want to send thousands of text messages to your entire list or send a handful of messages to a targeted group? Landline Texting service is a great option for both. According to the needs of your receivers, you even get to customize your text message campaign. You can send your customers a quick industry update or let them know about the latest discounts – in short, you can make use of SMS for whatever business needs you have.
  • Internet Connection Not Required If you send an email to your customers, they will not get to see it if they don’t have an internet connection at that moment. The case is not the same with text messages. SMS does not require an internet connection. So even if your customers have any internet issue, they will still receive your text message.
A new professional addition to text messages is landline texting. It allows you to receive text messages to a landline number so that you don’t miss out on your customers. Isn’t it great? Landline texting offers you a huge number of benefits. Want to know more about it? Get in touch, today!    
16 Jan 2018

Top 3 Tools to Run Your Small Business Successfully In 2018

Top 3 Small Business Tools - Landline Texting
As a small business owner, you definitely know how important it has become to stay on top of all the latest tools that are available for the success of your business. In order to increase productivity, you need to tailor your business solutions. In the year 2018, set your goal to work smarter, not harder. To help you do so, here are discussed top tools that will assist your small business in reaching heights of success.

1. Landline texting
In order to be successful in 2018, you need to make sure that you use landline texting. Offered by business messaging service providers, it is actually a service that makes your landline or toll-free number text-enabled. This service allows you to receive as well as send text messages (SMS) and picture messages (MMS) with your landline number. The landline texting service offers a wide range of benefits to small businesses such as increasing your customer satisfaction, managing professional messages in an organized way, using technology to enhance business communication and using the landline to its full potential. Text to landline solution is no doubt great and a must-have tool for your small business in 2018.

2. Accounting software 
In order to make sure that your small business stays on a budget, you need to track all your expenses. In case your accountant works from home, then what you can do is set up a cloud-based system so that they can monitor expenses and provide you budget reports. You can always take help of various online accounting systems. This will let you track your expenses as well as income. Businesses that are in need of a smaller system, can use Zoho Books.

3. Responsive and good-looking websites
In this age of the Internet, it has become extremely important for small businesses to have a good looking and responsive website. After all, it’s your website that your customers will first see. Don’t forget that your website can act as a lead generation tool. All you have to do is make your website designed attractively. You can have landing pages that speak to a specific audience directly and chat-bots that can answer the questions of your customers. Making a website responsive means designing it in such a way that it will show up differently on different devices. This will let your customers interact seamlessly with your website on a desktop, tablet or different phones. On the other hand, if your website is not responsive, it will increase the bounce rate, thereby reducing your customers.

In conclusion, it can be said that communication with your customers is the key to the success of your small business. For this, the best thing you can do is make use of texting for business. This will let you stay connected with your customers in a quick and easy way. If you want to know more details about landline texting, then give us a call at 1.800.797.3167.  
19 Dec 2017

How to Handle Business Communication during the Holidays?

Handle business communication in holidays with landline texting
Holiday season has started and there will come a time when you don’t have enough staff to attend customer calls and messages. Also, there comes a time when you go for holidays, which means probably nobody to respond customers. Well! Business can’t shut down completely. Also, you don’t need to give up your holiday mood. You can handle business communication during the holidays with a landline texting solution. Yes, the landline texting solution can assist in taking care of your incoming message in multiple ways.

Let’s see how it will assist you to handle communication during holidays:

Use Scheduled Auto Reply Feature
The landline texting solution comes with a feature called Auto Reply, which respond to the incoming messages automatically based on the keywords in the SMS. You can set this “Auto Reply” feature for all incoming messages. Furthermore, the advanced landline texting solution such as, one provided by Text My Main Number allows you to set the specific day(s) and hour(s) during which you want to use this feature. It means you can specifically mention for what days of the week or hours of the day, you want the auto response get into action. This will ensure to respond to each incoming message when you and your staff are not available.

Use Forward to Phone Feature
The landline texting service text enables the business main line and that is the number used for messaging. Still, you can receive these messages over your mobile number. This will ensure to receive each SMS even when you are not in the office by your landline.

Use Forward to Email Feature
If you want to make sure the messages reach you or an executive even when you are not available. You can enable “Forward to Email”. This feature will forward each SMS to the predefined email address.

Respond Remotely
The landline texting aka SMS to Landline solution is a web based solution which can be accessed from anywhere, at any time. It means you don’t need to stay by your landline to take care of messages. You can manage it remotely using the web application. It means if you want to ensure each message is taken care of manually or at least reviewed by you/your staff, this is possible even when you are closed during holidays.

Use Bulk Messaging Feature
It is always good to keep your customers informed about nonworking days due to holidays. You can send bulk messages to each client to inform about holiday off. You can take benefit of the group message feature to send personalized message according to a group.

These are different ways to handle communication professionally during holidays. We can assist you in text-enabling your landline and using the landline texting solution at its best. For more details, contact us!
05 Dec 2017

Landline Texting to Make Your Landline Smarter

Smart Landline - Landline Texting
Email and phone communication were very effective earlier, but, with a change in lifestyle and preference, the people have changed their preferred mode of communication as well. According to a survey result, 64% of consumers prefer a business that offers texting for communication.  Don’t you think you should let your customers contact you the way they want to? You can not only allow them to use texting as a mode of communication, but also make your landline smarter to use it for texting.

Wondering, how?

With Landline Texting Service!

The landline texting is a technological advancement, which allows you to use your landline in a smarter way. You can text enable your landline or toll free number to send and receive SMS and MMS. Once your line is text enabled, you and your customers can enjoy texting 24*7. You will be empowered to communicate with your customers via SMS from the phone numbers your customers know, your main landline or toll free number.

The landline texting can be used remotely with its web based solution, so no barriers in the communication. This is not it. The landline texting solution comes with a range of business features which can be used in favor of your business.

Key features of SMS to Landline aka Landline texting solution are listed below:
  • Contact management
  • Contact grouping
  • Auto Reply
  • Automated appointment scheduling
  • Mass messaging
  • Group messaging
  • Schedule messaging
  • Message templates
  • Multiple users
  • Custom signature
  • Reports
Text My Main Number is leading business messaging service provider and can help you in the process of making your landline smarter. Contact us to get a free demo and a risk free trial account.
21 Nov 2017

Top 3 Benefits of Landline Texting for Hospitals and Medical Facilities

Top 3 landline texting benefits hospitals
Landline texting benefits all industry verticals and healthcare industry is not left behind. There are many hospitals, clinics and other medical facilities which are getting benefited by the landline texting service for the healthcare industry.

This article shares top 3 benefits of the landline texting solution for hospitals, clinics and other medical facilities:

1. Automates healthcare appointment scheduling process
The process of setting up an appointment consumes considerable amount of time and can be a tedious process. Of course, there is a possibility of using the mobile or web applications, but it would be expensive as it needs capital investment. On the contrary, the hospitals can use ‘Appointment Scheduling’ feature available in the SMS to Landline solution which makes appointment scheduling easier, faster and automated. A patient needs to send a predefined message to check available appointment slots and with another SMS, he can book an appointment on his preferred timeslot. The system will also update the appointment calendar so the doctor can get an update about the scheduled appointment.

2. Decreases no show-up ratio
The landline texting solution has features which can be used to send automated reminder message to patients about their appointment. This ensures that the patients remember their appointment and come on time, which will decrease no show-up ratio dramatically to benefit the hospital and the medical facility.

3. Reduces communication time on the phone to increase productivity
The hospital staff gets tied up in answering queries of the patients. Generally, the queries are commonly asked questions. The landline texting service comes up with features which remove the human interaction and automate process of answering commonly asked questions. There is a specific feature in the SMS to Landline solution, namely, “Group Message”. This feature allows you to create a group of contacts and send an SMS in one go to all people in that group. This saves a lot of time by removing the process of calling or texting individual patients.

The landline texting solution has many more features to empower any hospital in a way that it can improve revenues and strengthen its communication. Check below video for a quick understanding of more benefits bestowed by the landline texting service to a hospital or a medical facility:

We offer affordable landline texting service and you can experience it with a free trial of the enterprise package. To get your free trial, contact us now!
07 Nov 2017

Everything You Need To Know About Landline Texting

Landline Texting-Quick guide - Text My Main Number
Landline texting is the buzz word these days still many people wonder what does it actually mean! Worry not, read on to learn about landline texting.

What is Landline Texting?
Landline texting is a service offered by business messaging service providers by text enabling your landline or toll free number. Once your line is text-enabled, you can send and receive text messages (SMS) and picture messages (MMS) using your landline number.

How Can You Use Landline Texting?
To use landline texting, you need to take service from a service provider. The service provider charges a monthly fee to provide landline texting. Once you subscribe for the landline texting service, you will get a web based user panel that can be used to manage your SMS and MMS received and sent to and from your landline number.

What are the prerequisites to use Landline Texting?
None! You don’t need anything as prerequisite at your end to use this service. Also, you will not need to make any changes at your end to use this service. No Downloads required! No change in landline or service provider required!

How Much Time does it take To Activate Landline for Texting?
It takes 24-48 hours to activate your landline and provide you the user account to use the landline texting service.

What are the top 5 benefits of Landline texting?
There are many benefits landline texting offers to businesses. Here is the list of the top 5 benefits of this solution:
  • Empower landline to use it at its full potential.
  • Use technology to empower business communication.
  • Manage professional messages in a more organized way.
  • Increase customer satisfaction.
  • Keep work life balance.
What is the first step to use the landline texting service?
Give a call or text to 1.800.797.3167! The executives of the best landline texting service provider will call to assist you with the steps to use landline texting. Also, you can get answer of any other question you have on your mind about it.
24 Oct 2017

Landline Texting Service: Use Full Potential of Your Landline

Landline texting - full potential of landline - Text My Main Number
The landline number has been used for audio calls since inception. Each business uses this feature of the main business line. However, if you are still using your landline number for only audio calls then you are not using it at its best. The technological advancement has introduced “Landline Texting”. If you’re not using the landline texting yet you are not using your landline to its full potential.

If you’re unaware with the concept of “Landline Texting”, it text enables your landline number and/or toll free number to send and receive text messages. Moreover, it offers a host of features such as:
  • Schedule message
  • Auto reply
  • Automated appointment scheduling
  • Group messaging
  • Mass texting
  • Contact management
  • Reports
  • And more
You must implement SMS to Landline solution in your business because 91% consumers prefer texting over calls and voicemails. Also, 560 billion texts are sent every month to a landline number. If you’re not using the landline texting service, you are losing these messages and customers as well. To meet consumer preference and demand as well as to use the full potential of your landline number, make sure to text enable your landline number today!

Thinking, it is expensive? If yes, don’t worry. The landline texting service starts at as low as 29 USD/Month with an array of features. If you think your usage could be less than the offered business texting packages, you can request a custom package which would cost lesser than 29 USD/Month.

If you are unsure about this solution, try risk free trial of the landline texting solution. For more details and answer of your all questions, contact us!
17 Oct 2017

Benefits of Schedule Message Feature of Text My Main Number: Landline Texting Solution

Benefits of Schedule Message - Landline Texting Solution
The Landline texting solution offered by Text My Main Number has an array of features which will empower your business operations and communication system. One of the amazing features offered by this landline texting solution is: Schedule Messaging.

What is Schedule Messaging?
You can schedule SMS or MMS to be sent to a customer or staff. The message will be sent on predefined date and time and will be shown as sent from your landline number.

Key Utilities of Schedule SMS:
  • Event reminder
  • Payment reminder
  • Important date reminder
  • Appointment reminder
  • Critical deadline notification
  • Important alerts
  • Greetings and Wishes on special days and festivals
  • Occasional Tips or message to stay in touch with customers
  • And more
Key Benefits of Schedule SMS:

1. Reduced Number of missed appointment and payment:
You can send one or more reminders about an appointment or outstanding payment date. This will help your customers to remember the appointment and billing dates. This will reduce the number of no shows in scheduled appointments. Also, it will help in collecting payments on time.

2. One less thing to worry about
Once the SMS is scheduled you don’t need to worry about it. It will be delivered on predefined date and time without fail. You can now focus on other tasks without getting worried about it.

Save Time and Improved productivity
With usage of schedule message feature of this landline texting solution, you won’t need to check dates and details for each customer and send them reminder daily. All you need to do is dedicate a few hours of the day and schedule messages for all customers for a week, 15 days, 30 days or all the dates which you have in records in one go. Then, you don’t need to do these daily messaging activities. You’re sorted! This will definitely save a lot of time and increase productivity.

Better Customer Relationship
Each customer cherish when they are taken care of. With the scheduled SMS feature, you not only send them reminders and notifications to make their lives easier with dates, but also send greetings and occasional messages to nurture the relation. This will play a vital role in happy customer base making.

Improved Business
Decreasing no show up in scheduled appointments and getting paid on time will take first essential steps to decrease efforts and increase business. Furthermore, improved productivity will give better returns over investment of time, efforts and money. Last, but not the least, happy customers not only pay back with repeat business, but also bring the referral business for you.

Value Added Benefit
As you’re using the landline texting solution for schedule messaging, you will leverage brand benefits because your customers will receive messages from your landline number which will amaze them because this is new technology. It will contribute in arousing curiosity which will result in word of mouth publicity and brand benefits.

Would you like to know more about how this schedule messaging work and what are the other offered features and benefits of the landline texting solution? Would you like to experience these benefits, claim your risk free trial today by contacting us!